Software troubleshooting | HP Pro X X451DN Inkjet CN459A#B1H

A print job was not sent to the product that you wanted

1.Open the print queue and restart the print job.

2.Another product with the same or similar name might have received your print job. Print a configuration page to check the product name. Verify that the name on the configuration page matches the product name in the Print & Fax list.

When connected with a USB cable, the product does not appear in the Print & Fax list after the driver is selected.

Software troubleshooting

▲Make sure that your Mac operating system is Mac OS X 10.6 or later.

Hardware troubleshooting

1.Make sure that the product is turned on.

2.Make sure that the USB cable is connected correctly.

3.Make sure that you are using the appropriate high-speed USB cable.

4.Make sure that you do not have too many USB devices drawing power from the chain. Disconnect all of the devices from the chain, and connect the cable directly to the USB port on the computer

5.Check to see if more than two non-powered USB hubs are connected in a row on the chain. Disconnect all of the devices from the chain, and then connect the cable directly to the USB port on the computer.

NOTE: The iMac keyboard is a non-powered USB hub.

You are using a generic printer driver when using a USB connection

If you connected the USB cable before you installed the software, you might be using a generic printer driver instead of the driver for this product.

1.Delete the generic printer driver.

2.Reinstall the software from the product CD. Do not connect the USB cable until the software installation program prompts you.

3.If multiple printers are installed, make sure that you have selected the correct printer in the Format For drop-down menu in the Print dialog box.

180 Chapter 11 Solve problems

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HP Pro X X451DN Inkjet CN459A#B1H manual Print job was not sent to the product that you wanted, Software troubleshooting

Contents

Officejet PRO X451 Page HP Officejet Pro X451 and X551 Series Copyright and License Trademark Credits Conventions used in this guide Conventions used in this guide Table of contents Use the product with Windows Vii 117 125 139 181 195 183191 215 227 229 Product basics Product overview HP Officejet Pro X451 Series models HP Officejet Pro X551 Series models Officejet Pro X551dw models Paper handling Environmental features Accessibility features Product views Front view X451 Series Front view X551 Series Back view Interface ports Serial number and model number location Control panel layout X451 Series Buttons on the Home screen X451 Series Control panel layout X551 Series Control panel help system Enww Jan 00 00 0000a Buttons on the Home screen X551 Series Enww Control panel help system Control panel menus Plug and Print Officejet Pro X551 models only Status menuApps Setup Menu Network menu PIN Defaults HP Web Services menu Officejet Pro X451 models only Menu item Sub-menu item Description Device Setup menu Language Default Paper Plain Paper Sets the type of paper for printing internal reports, or Any print job that does not specify a type Menu item Sub-menu item Description Tools menu Menu item Description Print Reports menu Usage Connect the product Connect the product using a USB cable CD installation Supported network protocols Install the product on a wired networkConnect the product to a network Obtain the IP address View or change network settings Configure IP network settingsInstall the software Set or change the product password HP OfficeJet Pro Touch the Manual IP Address button HP ePrint Link speed and duplex settingsSetting Description Connect the product to a wireless network using WPS Enww Manually connect the product to a wireless network Use the product with Windows Select the correct printer driver for Windows Recommended software installation Print drivers onlySupported operating systems and printer drivers for Windows Select the correct printer driver for Windows UPD installation modes HP Universal Print Driver UPD Change the default settings for all print jobs Change print job settings for WindowsPriority for print settings Change the product configuration settings Windows Vista Remove the printer driver from WindowsWindows XP Windows Supported utilities for Windows Use the product with Mac Supported operating systems and printer drivers for Mac HP Utility for Mac HP Utility featuresSoftware for Mac computers Open the HP Utility Priority for print settings for Mac Change printer-driver settings for Mac Click the Options & Supplies button Remove the printer driver from Mac operating systems Open System Preferences Select Print & Scan Supported utilities for Mac HP Embedded Web Server Solve problems with Mac Paper and print media Understand paper use Media type Media type Do not Enww Size Dimensions Tray Automatic duplex Printing Supported paper sizes 4Supported photo media 5Other supported media Paper type Weight Capacity1 Paper orientation Supported paper types and tray capacity 7Tray 2 main tray and Tray 3 accessory tray Load paper trays Load Tray 1 multi-purpose tray on left side of the product Load Tray 2 or optional Tray Enww Paper use Configure the product Configure traysConfigure trays Enww Color Cartridge number Part number Ink cartridgesInk cartridge information Enww Supplies views Ink cartridge view Print with General Office mode Change settings for ink cartridgesPrint when an ink cartridge is at estimated end of life Manage ink cartridges Recycle supplies Ink cartridge storage Store and recycle suppliesHP anticounterfeit website HP policy on non-HP ink cartridges Replacement instructions Replace the ink cartridges Replacement instructions Enww Refilled or remanufactured ink cartridges Solve issues with suppliesCheck the ink cartridges Interpret the Print Quality Report Section Interpret control panel messages for supplies Install color cartridge Counterfeit or used color cartridge installedGenuine HP supply installed Incompatible color Used color installed, to accept press OK Enww Print Get help for any printing option with Windows Print tasks WindowsOpen the printer driver with Windows Use a printing shortcut with Windows Save custom print settings for reuse with WindowsChange the number of print copies with Windows Create printing shortcuts Select an existing shortcut as a base Improve print quality with Windows Select the page size with Windows Select the paper tray with Windows Select a custom page size with WindowsSelect the paper type with Windows Print on both sides duplex with Windows Automatically print on both sides with Windows Print multiple pages per sheet with Windows Enww Select page orientation with Windows Set Advanced color options with Windows Use printing presets Create and use printing presets with MacCreate a printing preset Print tasks Mac Set the color options with Mac Print multiple pages on one sheet of paper with MacPrint on both sides of the page duplex printing with Mac Use automatic duplex printing Enww Additional print tasks Windows Cancel a print jobCancel a print job with Windows Print colored text as black grayscale with Windows Print on special paper or labels with Windows Print the first or last page on different paper with Windows Enww Enww Scale a document to fit page size with Windows Add a watermark to a document with Windows Create a booklet with Windows Enww Change the paper size and type with Mac Cancel a print job with MacAdditional print tasks Mac OS Resize documents or print on a custom paper size with Mac Enww Use HP ePrint Use the HP ePrint Mobile Driver Supported operating systems AirPrint Connect the printer with HP Wireless Direct Connect and print from a WiFi capable mobile device Connect the printer with HP Wireless Direct Enww Plug and Print USB Drive printing For Officejet Pro X551 Series printers Print Color Adjust color Change the color theme for a print job Change the color options Dry Time Saturation Black Ink Spread Enww Use the HP EasyColor option Match colors to your computer screen Print fade- and water-resistant prints Enww Manage and maintain Print information pages Menu Item Sub Menu Item Description Use the HP Embedded Web Server About cookies Home tab FeaturesOpen the HP Embedded Web Server Tools Tab Web Services tabNetwork tab Settings Tab Use HP Web Jetadmin softwareProduct security features Security statements Disable unused protocols and services Scan-to and Fax-to Folder Authentication Administrator SettingsColor Access Control Protected Protocols Https Firewall Signed Firmware Wireless AuthenticationCertificates Power handling Economy settingsPrint with General Office mode Set Standby Set Sleep After Standby Schedule On/Off Clean the product Clean the control panel Product updates Enww Solve problems Customer support Check the control panel for error messages Problem-solving checklistCheck that the product power is on Test print functionality Restore the factory-set defaults Factors that affect product performance Product picks up multiple sheets of paper Paper feeds incorrectly or becomes jammedProduct does not pick up paper Prevent paper jams Enww Clear jams in Tray 1Multi-purpose tray Clear jamsJam locations Enww Enww Reinstall the duplexer Close the left door Solve problems Clear jams in Tray Clear jams in optional Tray Clear jams in the left door Enww Clear jams in the output bin Clear jams in the duplexer Enww Reinstall the duplexer Close the left door Solve problems Change the paper type and size setting for Mac Use the correct paper type setting in the printer driverChange the paper type and size setting for Windows Improve print quality Adjust color Change the color theme for a print job Change the color options Enww Use paper that meets HP specifications Black Cyan Inspect the ink cartridge for damage Use the printer driver that best meets your printing needs Clean ink smearsClean the printhead HP PCL 6 driver HP UPD PS driver Product does not print or it prints slowly Product does not print Product prints slowly Solve Plug and Print USB Drive printing problems X551 Series File does not print from the USB storage device Solve network problems Solve product connectivity problemsSolve USB direct-connect problems Poor physical connection Computer is unable to communicate with the product Computer is using the incorrect IP address for the productComputer or workstation might be set up incorrectly Product is disabled, or other network settings are incorrect Solve wireless network problems Wireless connectivity checklist Ii. Click All Programs Cannot connect more computers to the wireless product Wireless product loses communication when connected to a VPN Network does not appear in the wireless networks list Wireless network is not functioning Click Settings Solve product software problems with WindowsProblem Solution Click All Programs Click Devices and PrintersProperties Solve product software problems with Mac Printer driver is not listed in the Print & Fax list Print job was not sent to the product that you wanted Software troubleshootingHardware troubleshooting Supplies and accessories Part number Cartridge number Description Order parts, accessories, and suppliesPart numbers Service and support Hewlett-Packard limited warranty statement Hewlett-Packard limited warranty statement 185 End User License Agreement Transfer Enww OpenSSL Customer support Product specifications Operation LwAd-mono B LwAd-color B Physical specificationsProduct Height Depth Width Weight Environmental specifications Operating Transporting Enww Environmental product stewardship program Protecting the environment Ozone production Power consumption Paper use Plastics HP Officejet print supplies Multiple returns more than one cartridge Return and recycling instructionsUnited States and Puerto Rico Single returns Non-U.S. returns Battery disposal Printer recycling Paper Material restrictions HP Officejet Pro X451 and X551 Series Disposal of waste equipment by users Electronic Hardware Recycling Chemical substances Material Safety Data Sheet Msds For more information Substances Table China Restriction on Hazardous Substances statement Turkey Restriction on Hazardous Substances statement Ukraine Restriction on Hazardous Substances statement Vietnam Regulatory information FCC Statement Regulatory NoticesRegulatory model identification number Vcci statement Japan Power cord instructions Power cord statement Japan EMC statement Korea GS statement Germany Products with wireless LAN devices European Union Regulatory Notice Germany Enww Australia statement Additional statements for wireless productsFCC compliance statement-United States Brazil Anatel statement Additional statements for wireless products 225 To disable the usage information function Anonymous usage information storage How do I? Appendix F How do I? Index USB Labels Obtaining TCP/IP WPS Enww Page Hewlett-Packard Development Company, L.P