Sources of

Support

QMS Customer Response Center (CRC)

The QMS Customer Response Center (CRC) is available M-F, 7:00 am-6:00 pm, Central Standard Time, at (334) 633-4500 (US). You can also fax questions to the CRC at (334) 633-3716 (US). Please indicate whether you would like a faxed or a phoned reply.

If you call for assistance, have the following information ready so our technicians can help you more quickly:

nYour phone number, fax number, and shipping address

nA description of the problem

nThe printer model and serial number

nThe type of host computer you are using

nThe type and version of operating system you are using

nThe interface you are using, and, if serial, the protocol

nThe application and version you are using

nThe emulation you are using

nYour printer firmware version (listed on the status/start-up pages)

QMS National Service

The following numbers are valid in the US. To contact QMS in other countries, see the list of world-wide offices in the following section.

(800)762-8894Call for service information and maintenance pricing for repair of all QMS printers and printers of various other manufacturers.

(800)858-1597On-Site Service and Depot Repair Information 7:00-7:00 pm, Central Standard Time

(334)633-4300Spare Parts Ordering and Information

(x2530)

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QMS 1660E Print System Reference