HP Scripting Toolkit for Windows and Linux HP remote support overview, Configuration options

HP remote support overview

HP has developed a service and support solution that integrates the following:

•An online, personalized dashboard (HP Insight Online)

•24x7 remote support with HP Insight Remote Support software and Insight Online direct connect capability

When you use the embedded Remote Support functionality with an HP ProLiant server, you can choose from the following configuration options.

Configuration options

•Insight Online direct connect—Register a server to communicate directly with Insight Online without the need to set up an Insight Remote Support centralized Hosting Device in your local environment. Insight Online will be your primary interface for remote support information.

Insight Online is an HP Support Center feature that enables you to view your remotely monitored devices anywhere, anytime. It provides a personalized dashboard for simplified tracking of IT operations and support information, including a mobile dashboard for monitoring when you are on the go. For more information, see http://www.hp.com/go/insightonline/info.

The direct connect configuration is available in Intelligent Provisioning 1.60 and later. Figure 1 (page 11) shows the direct connect configuration with an HP ProLiant server.

Figure 1 Insight Online direct connect

ProLiant Firewall

•Insight Remote Support central connect—Register a server to communicate with HP through an Insight Remote Support centralized Hosting Device in your local environment. All configuration and service event information is routed through the Hosting Device. This information can be viewed using the local Insight RS Console or the web-based view in Insight Online (if it is enabled in Insight RS).

The central connect configuration is available in Intelligent Provisioning 1.20 and later. Figure 2 (page 11) shows the central connect configuration with an HP ProLiant server.

Figure 2 Insight Remote Support central connect

Data collected by Insight Remote Support

By registering for Insight Remote Support, you agree to send registration, service events, configuration, and Active Health System data to HP. All data collected and sent to HP will be used to provide remote support and quality improvement. The collected data is managed according to the HP privacy statement, available at http://www.hp.com/go/privacy.

Completing initial configuration and registration tasks 11