HP Scripting Toolkit for Windows and Linux Support and other resources, Contacting HP, Websites

5 Support and other resources

Contacting HP

For worldwide technical support information, see the HP support website:

http://www.hp.com/go/HPSC

Be sure to have the following information available before you call HP:

•Active Health System log: Download and have available an Active Health System log for seven days before the failure was detected. For more information, see the “Active Health System download” (page 34) section.

•Onboard Administrator SHOW ALL report (for HP BladeSystem products only) – more information on obtaining the Onboard Administrator SHOW ALL report, see the HP website: http://www.hp.com/go/OAlog

•Technical Support registration number (if applicable)

•Product serial numbers

•Product model name and number

•Product identification number

•Applicable error messages

•Add-on boards or hardware

•Third-party hardware or software

•OS type and revision level

Related information

Document title	Website
HP iLO 4 User Guide	http://www.hp.com/go/ilo/docs
HP Insight Diagnostics User Guide	http://www.hp.com/go/intelligentprovisioning/docs
HP Insight Management WBEM Providers User Guide	http://www.hp.com/go/wbem/docs
HP Insight Remote Support User Guides	http://www.hp.com/go/insightremotesupport/docs
HP Intelligent Provisioning Release Notes	http://www.hp.com/support/IP_RN_en
HP ROM-Based Setup Utility User Guide	http://www.hp.com/support/rbsu
HP Service Pack for ProLiant Quick Start Guide	http://www.hp.com/support/SPP_UG_en
HP Smart Storage Administrator User Guide	http://www.hp.com/support/SSA_UG_en
HP UEFI System Utilities User Guide	http://www.hp.com/support/UEFI_UG_en

Websites

•HP Intelligent Provisioning: http://www.hp.com/go/intelligentprovisioning

•HP iLO 4:

http://www.hp.com/go/ilo

•HP Active Health System:

Contacting HP 83