4 Troubleshooting
Troubleshooting overview
•This section describes common installation and operational issues in Intelligent Provisioning, and provides directions for corrective action, where possible.
General issues
•When a profile containing OS settings is deployed on a server which does not have disks connected, the OS settings are applied and the installation is interrupted without displaying a There are no physical disks attached error message to indicate a problem has occurred.
Suggested action: Attach the disks and retry.
•When selecting the Secure Erase option for Onboard NAND Flash, the Active Health System (AHS) log option is also selected by default. However, the AHS secure erase process does not initiate with the Onboard NAND Flash option in the Erase Utility.
Suggested action: The process is working as designed.
•While performing offline flashing with Service Pack for ProLiant (SPP), the System Information page does not display information for Infiniband cards.
Suggested action: You can see system information by booting a full operating system and running HP Insight Diagnostics, which shows what hardware is connected.
•On the OS selection page, if you select ESX as the OS family, Manual install as the installation type, and insert a CD for the ESX/ESXi OS, the Continue arrow is not enabled on the OS selection page when the server is not connected to the network.
Suggested action: You must be connected to an operational network if you are installing the ESX/ESXi operating system. Either resume installation when the network is operational, or connect the networking ports to a functioning network before continuing.
•Intelligent Provisioning is not able to install the drivers for the LPe1605 16Gb card to see the boot LUNs while installing Red Hat Enterprise Linux 5.10 and Microsoft Windows Server 2008 R2 operating systems on BL420c Gen8 and BL465c Gen8 servers, respectively.
Suggested action: This is not supported. The LPe1605 16Gb LUN is not usable as a boot controller because the drivers are not available in the correct form.
•Issue: The
Suggested action: The Intelligent Provisioning installation process is working as designed. Because the system is password protected, no changes can be applied that will bypass this issue.
•Issue: Unable to use Network share/FTP source media for installing Intelligent Provisioning.
Suggested action: Use DVD/USB source media for installations in place of Network share/FTP source media.
Windows-specific issues
•Only flat files are supported over FTP. ISO files are not supported.
•A standalone NIC card on the motherboard of the server takes the position of eth0 and eth1, pushing the embedded NIC to eth2 and eth3.
80 Troubleshooting
