AI232 Version 9.6x User’s Guide

About this Document: Customer Assistance

Customer Assistance

Kentrox offers technical support 24 hours a day, seven days a week.

Before you contact Kentrox for assistance, please have the following information available:

zThe type of hardware and software you are using

zThe error number and exact wording of any messages that appeared on your screen

zWhat happened and what you were doing when the problem occurred

zHow you tried to solve the problem

Web Site Support

Support is available 24 hours a day using our Web site at:

http://www.kentrox.com

Email Support

Email support is available 24 hours a day. When you use email support, please be sure to include the details of your problem within the email.

To contact Technical Support, send email to:

techsupport@aiinet.com

Phone Support

Phone support is available. When you call Kentrox for support, please be sure you are at your computer and have the details of your problem available.

To contact Technical Support, call (866) 480-3571.

Kentrox Product Documentation

To order documentation, please contact your sales representative at (800) 247-9482 or +1 (614) 798-2000.

You can also access and view the most current versions of Kentrox product documentation on our Web site at:

http://www.kentrox.com

vi

Page 8
Image 8
Kentrox AI232 manual Customer Assistance, Web Site Support, Email Support, Phone Support, Kentrox Product Documentation