5Out-of-Warranty Support Options
There will be a charge for call incidents if you wish to speak to a Kodak support
representative. A call incident is defined as only those issues raised during the first
telephone or email contact. Foll ow-up te lephone cal ls by Kodak’s representative, and
callbacks to Kodak’s Support Center to resolve the call incident will not be charged,
provided a valid, active call number is provided. Calls to report bugs or anomalies
will have any charges cancelled. Calls to arrange for service will have the charges
cancelled or applied as a credit against the repair estimate or invoice.
Service maintenance agreements, which cover t he repa ir and s upport of the DCS 600
Series camera and software are available. Please contact the regional Service
Marketing group at:
North America 1-800-645-6325
No-charge options include:
Kodak Professional World Wide Web site:
http://www.kodak.com/go/support
FaxB ack system documents
Kodak Professional dealer where you purchased this product.