Problem solving
Use the list below as a guide to check possible solutions to problems you may encounter when using the printer.
Problem | Possible Solution |
Print quality is poor or inconsistent | • Be sure the ink cartridge is not empty. |
| • Be sure the ink cartridge is properly installed. |
| • Be sure the ink cartridge is in the correct position for printing. |
| • Verify that the printer has been enabled in the capture software |
| application and that the expected print string has been specified. |
| • Verify that all printer connectors are securely fastened and that the |
| printer cable is securely attached. |
| • Run a print test to verify that all jets are functioning properly. |
| • Clean the print head (see “Printing problems when starting up due to |
| dry print head” below.) |
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Printing problems when starting up | Remove the ink cartridge from the scanner and using a damp cloth or |
due to dry print head | swab, dab (do not wipe) the ink jets on the ink cartridge, replace the ink |
| cartridge and try again. |
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Not printing | • Check to be sure that the ink cartridge is securely in the desired print |
| position in the scanner. |
| • Be sure the tape is removed from the print head. |
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