7 Troubleshooting
Indicator lights and error codes
Occasionally you may encounter a situation with your scanner where it may not function properly. Refer to the information in this chapter to help you resolve the situation before calling Technical Support.
The indicator lights provide information on the current state of the scanner.
Red indicator
Green indicator
Service indicator lights
Lamps
Steady green: indicates the scanner is ready to scan.
Flashing green: indicates the scanner is scanning or in power saver mode.
Steady red: indicates a scanner error, such as the scanner cover is open.
Steady red and green — scanner is powering up.
After you power up the scanner, the red and green indicator lights will illuminate. After approximately one minute, both lights go out. When the green indicator light comes back on, the scanner is ready to begin scanning. However, the host computer may require several seconds to detect the scanner.
After you power up the scanner both LEDs are on.
Red: CPU not running code. The red indicator will go out after about 30 seconds. This indicator will always be off, unless you are downloading firmware, calibrating the scanner, the cover is opened or there is an error condition.
Green: the green indicator is on at all other times.
The scanner has a lamp saver feature to prolong lamp life. The lamps shut off after five minutes of scanner idle time.
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