146 A-61550 May 2007 Problem Possible Solution
Documents are skewed
during scanning
Make sure that:
• the document side guides are adjusted to fit the documents being fed.
• documents are being fed perpendicular to the feed module.
• documents are being fed in the center of the ADF.
• all staples and paper clips have been removed from the documents.
• the feed module, separator module, and drive rollers are clean.
• the scanner cover is firmly closed and latched.
Scanner pauses excessively during
scanning
Make sure that:
• the host computer meets minimum requirements for scanning.
• there is enough free space on the hard disk drive.
• all other applications are closed.
• the USB connection is 2.0.
You can also try changing the scanning options (compression, etc.) in
your scanning application.
Documents are multifeeding Make sure that:
• the leading edges of all batched documents are centered in the ADF so
that each document will come in contact with the feed rollers.
• the feed module and separator module are clean and not worn.
• documents with an unusual texture or surface are fed manually.
Roller marks or streaks appear on
documents after scanning
Clean the feed module, separator module, and drive rollers. Refer to
Chapter 6, Maintenance.
Vertical lines appear on theimage • Clean the imaging guides. Refer to Chapter 6, Maintenance.