Lantronix EDS4100, EDS32PR Appendix A - Technical Support, Technical Support US, EDS User Guide

Appendix A - Technical Support

If you are unable to resolve an issue using the information in this documentation, please contact Technical Support:

Technical Support US

Check our online knowledge base or send a question to Technical Support at

http://www.lantronix.com/support.

Technical Support Europe, Middle East, Africa

Phone: +33 13 930 4172

Email: eu_techsupp@lantronix.com or eu_support@lantronix.com

Firmware downloads, FAQs, and the most up-to-date documentation are available at http://www.lantronix.com/support.

When you report a problem, please provide the following information:

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Your name, and your company name, address, and phone number Lantronix model number

Lantronix serial number

Firmware version (on the first screen shown when you Telnet to the device and type show) Description of the problem

Status of the unit when the problem occurred (please try to include information on user and network activity at the time of the problem)

Additionally, it may be useful to export and submit the XML Configuration and XML Status files

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