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| Troubleshooting |
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| Problem/Message | Reason | Solution |
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| The IP address you are trying to | Confirm that your PC has an IP |
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| assign is not on your logical | address and that it is in the same |
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| subnet. | logical subnet that you are trying |
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| to assign to the device server. |
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| The device server may not have | Make sure that the Link LED is lit. |
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| a network connection. | If the Link LED is not lit, then the |
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| device server does not have a |
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| network connection. |
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| The device server is not | The most likely reason is the | The serial settings for the serial |
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| communicating with the serial | wrong serial settings were | device and the device server must |
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| device it is attached to. | chosen. | match. The default serial settings |
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| for the device server are |
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| 9600 baud, 8 character bits, no |
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| parity, 1 stop bit, no flow control. |
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| When you try to enter the Setup | The issue is most likely |
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| Mode on the device server via | something covered in the | problem above. Confirm that |
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| the serial port, you get no | previous problem, or possibly, | Caps Lock is not on. |
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| response. | you have Caps Lock on. |
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| You can ping the device server, | There may be an IP address | Turn the device server off and |
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| but not Telnet to the device | conflict on your network | then issue the following |
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| server on port 9999. |
| commands at the DOS prompt of |
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| The Telnet configuration port | your computer: |
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| (9999) is disabled within the | ARP |
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| device server security settings. |
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| of the device server). |
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| PING X.X.X.X (X.X.X.X is the IP |
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| of the device server). |
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| If you get a response, then there |
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| is a duplicate IP address on the |
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| network. If you do not get a |
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| response, use the serial port to |
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| verify that Telnet is not disabled. |
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| WiBox2100E only: | If you are sure that the serial | You can check to see whether |
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| You are using the correct | cable is correct, then you may | there is a socket connection to |
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| serial cable, and the WiBox | not be connecting to the | or from the WiBox by looking |
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| should be set up correctly, | correct socket of the WiBox. | at the Status LED. |
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| but you are not | Another possibility is that the |
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| communicating with your | WiBox is not set up correctly | If the Status LED is blinking |
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| device attached to the WiBox | to make a good socket | consistently, or is completely |
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| across the network. | connection to the network. | off, then there is a good |
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| socket connection. |
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| If the Status LED is solid |
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| green, then the socket |
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| connection does not exist. Use |
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| the Connect Mode option C0 |
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WiBox2100E User Guide | 84 |