Chapter10.Troubleshootingcomputerproblems
Thischapterprovidesinformationonwhattodoifyouexperienceaproblemwithyourcomputer.
•“Diagnosingproblems”onpage137
•“Troubleshooting”onpage137

Diagnosingproblems

Ifyouexperienceproblemswithyourcomputer,usetheLenovoSolutionCenterprogramasastarting
pointforsolvingthem.
TheLenovoSolutionCenterprogramenablesyoutotroubleshootandresolvecomputerproblems.It
combinesdiagnostictests,systeminformationcollection,securitystatus,andsupportinformation,along
withhintsandtipsformaximumsystemperformance.
Notes:
•TheLenovoSolutionCenterprogramcanbedownloadedfromhttp://www.lenovo.com/diags.
•IfyouareusingtheWindowsoperatingsystemr atherthanWindows7andWindows8,goto
http://www.lenovo.com/diagsforthelatestinformationondiagnosticsforyourcomputer.
IfyourcomputerisinstalledwiththeWindows7operatingsystem,Wwhenyouaresettingupyour
computer,theLenovoSolutionCenterprogrampromptsyout ocreaterecoverymedia,whichyoucanuse
torestoretheharddiskdrivetothefactorydefaultstate.Formoreinformation,see“Cr eatingandusing
recoverymedia”onpage63
ToruntheLenovoSolutionCenterprogram,see“AccessingLenovoprogramsontheWindows7operating
system”onpage15.
Foradditionalinformation,refertotheLenovoSolutionCenterhelpinformationsyst em.
Note:Ifyouareunabletoisolateandr epairtheproblemyourselfafterrunningtheprogram,saveandprint
thelogles.YouwillneedthelogleswhenyouspeaktoaLenovotechnicalsupportrepresentative.

Troubleshooting

Ifyourcomputerhasanerr or,ittypicallydisplaysamessageoranerrorcode,orabeepsoundswhenyou
turniton.T ocorrectanerror,rstndthedescriptionoftheerrorintheleft-handcolumnofthechartthat
applies.Thenclickthatdescriptiontogetatroubleshootingprocedure.
Tomakesurethatyourcomputerhasthefeaturesoroptionsthatareintroducedinthefollowingsections,
consulttheonlinehelporthelistshippedwithyourcomputer.

Computerstopsresponding

Printtheseinstructionsnowandkeepitwithyourcomputerforreferencelater.
Ifyourcomputeriscompletelyunresponsive(youcannotusetheUltraNavpointingdeviceorthekeyboard),
dothefollowing:
1.P ressandholdthepowerswitchuntilthecomputerturnsoff.Afterthecomputeristurnedoff,restartby
pressingthepowerswitch.Ifthecomputerdoesnotturnon,continuewithstep2.
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