•Otherapplicationsruncorrectlyonyourcomputer.
•Thenecessarydevicedriversareinstalled.
•Theapplicationworkswhenitisrunonsomeothercomputer .
Ifanerrormessageisdisplayedwhileyouareusingtheapplicationprogram,refertothemanualssupplied
withtheapplication.
Iftheapplicationstilldoesnotruncorrectly,contactyourplaceofpurchaseoraservicerepresentative
forhelp.
Problemswithportsandconnectors
Thefollowingarethemostcommonproblemswithportsandconnectors.
AUSBproblem
Problem:AdeviceconnectedtotheUSBconnectordoesnotwork.
Solution:OpentheDeviceManagerwindow.MakesurethattheUSBdevicesetupiscorrect,andthatthe
assignmentofcomputerresourceandtheinstallationofthedevicedriverarecorr ect.
OpenControlPanel.ClickHardwar eandSound➙DeviceManager.Ifyouarepromptedforan
administratorpasswordorconrmation,typethepasswordorprovideconrmation.
Referto“Diagnosingproblems”onpage137andrunadiagnostictestoftheUSBconnector.
Adockingstationorportreplicatorproblem
Problem:Thecomputerdoesnotstartwhenyoutrytoturniton,anddoesnotrespondwhenyoutryto
resumeoperation.
Solution:Makesurethat:
•Theacpoweradapterisconnectedtothedockingstationortheportreplicator.
•Theindicatorofthedockingstationison.
•Thecomputerissecurelyattachedtothedockingstationortheportreplicator.
Chapter10.Troubleshootingcomputerproblems155