Lexmark 5300 Series Scan troubleshooting

CHECK PAPER SIZE

Make sure the paper size being used matches the size you selected.

CHECK ORIGINAL SIZE SETTING

Make sure that the Original Size setting i s Automatic or the size of the original document that you are copying.

Scan troubleshooting

Scanner does not respond

These are possible solutions. Try one or more of the following:

CHECK MESSAGES

If an error message is displayed, see “Error messages on the computer screen” on page 169.

CHECK POWER

If the light is not on, see “Power button is not lit” on page 121.

CHECK PRINTER DEFAULT AND PAUSE SETTINGS

1Windows Vista users, click  Control Panel  Printers.

Windows XP users, click Start  Printers and Faxes.

Windows 2000 users, click Start  Settings  Printers.

2Double-click the print queue device.

3Click Printer.

•Make sure no check mark appears next to Pause Printing.

•If a check mark does appear next to Set As Default Printer, you must select the print queue device for each

file you want to print.

REMOVING AND REINSTALLING THE SOFTWARE

For more information, see “Removing and reinstalling the software” on page 125.

Scan was not successful

These are possible solutions. Try one or more of the following:

CHECK USB CABLE CONNECTION

1Check the USB cable for any obvious damage.

2Firmly plug the square end of the USB cable into the back of the printer.

Troubleshooting

153

Contents

Main Safety information Contents Setting up the printer......................................................................17 General networking.........................................................................45 Loading paper and original documents......................................48 Working with photos.......................................................................63 Page Maintaining the printer.................................................................113 Troubleshooting.............................................................................121 Page Page Page Page Page Introduction Finding information about the printer Quick Setup sheet User's Guide User's Guide: Comprehensive Version Customer support 1 2 3 4 5 6 Operating system notice Setting up the printer Checking the box contents Setting up the printer for standalone use Page Page Page Page 21 Understanding the parts of the printer EXT LINE Getting the printer ready to fax Using an RJ11 adapter Page Page 2 Choosing a fax connection Connecting to an answering machine Connecting directly to a telephone wall jack Connecting directly to a telephone wall jack in Germany Connecting to a computer with a modem Connecting to a telephone Setting up to fax while behind a PBX Using a digital phone service Understanding the control panel Using the control panel Page Page Saving settings Installing another language control panel Installing the printer software Using the installation software CD (Windows users only) Using the installation software CD (Macintosh users only) Using the World Wide Web Understanding the printer software Page Page Turning printing voice notification on or off Security Information General networking Finding your MAC address Assigning an IP address Configure IP address Sharing a printer in a Windows environment Checking the port setting Windows Vista users only Windows XP or 2000 users only Configure network printers Configure Add printers Refresh Connect to network printer Loading paper and original documents Loading paper Using the automatic paper type sensor Loading envelopes Loading labels Loading greeting cards, index cards, photo cards, and postcards Loading transparencies Loading iron-on transfers Loading custom-size paper Loading banner paper Loading original documents on the scanner glass Printing Printing basic documents Printing a document Printing a Web page Printing photos or images from a Web page Printing multiple copies of a document Printing on both sides of the paper Collating copies Printing the last page first (reverse page order) Printing multiple pages on one sheet (N-Up) Pausing print jobs Canceling print jobs Printing specialty documents Choosing compatible specialty paper types Printing envelopes Printing greeting cards, index cards, photo cards, and postcards Printing a document as a poster Printing an image as a poster Printing a booklet Assembling a booklet Printing on custom-size paper Printing iron-on transfers Printing transparencies Printing a banner Changing printer settings Saving and deleting print settings Resetting printer software to factory default settings Windows 2000, Windows XP, or Windows Vista users Resetting the printer to factory default settings Working with photos Retrieving and managing photos Inserting a memory card Inserting a flash drive Understanding the Photo Card menu Understanding the PictBridge menu 2 3 4 5 6 7 Transferring photos Transferring photos from a memory device to the computer using the control panel Transferring all photos or documents from a CD or removable storage device using the computer Transferring selected photos or documents from a CD or removable storage device using the computer Transferring photos from a memory card to a flash drive Changing the Lexmark Productivity Studio preferences Changing the Productivity Studio temporary files preferences Changing the Productivity Studio searched folders preferences Changing the Productivity Studio library preferences Changing the Productivity Studio transfer settings Editing photos Cropping a photo Rotating a photo Changing the Resolution / Size of a photo Applying One-Click Auto Fixes to a photo Reducing the red-eye effect in a photo Blurring/Sharpening a photo Enhancing a photo Changing the Hue / Saturation of a photo Changing the Gamma Value of a photo or image Despeckling a photo Changing the Brightness / Contrast settings of a photo Applying a color effect to a photo Changing the Exposure setting of a photo Removing wavy patterns from scanned photos, magazines, or newspapers Printing photos Printing photos from a CD or removable storage device using the computer Viewing / Printing photos from the Productivity Studio Printing Photo Packages Creating Photo Greeting Cards Printing all photos from a memory device Printing photos stored on the memory device using the proof sheet Printing photos by number Using a PictBridge-enabled digital camera to control printing photos Printing photos from a digital camera using DPOF Printing photos by date range Printing photos from the control panel using color effects Creating and viewing a slideshow Copying Making a copy If you want to change a setting Copying photos Copying a photo using the computer Adjusting copy quality Making a copy lighter or darker Collating copies using the control panel Repeating an image on one page Enlarging or reducing an image Understanding the Copy menu Modifying the Copy settings Scanning Scanning a document Scanning a document using the computer Scanning text for editing Scanning images for editing Scanning a photo to the Library Scanning multiple photos at one time using the computer Creating a PDF from a scanned item Canceling a scan job Customizing scan settings using the computer Understanding the Scan menu Scanning to a computer over a network Saving a scanned image on the computer Changing the Productivity Studio scan settings Adding a file to an e-mail message Adding a new scanned image to an e-mail message Scanning documents or images for e-mailing Changing the Productivity Studio e-mail screen preferences Page Faxing Sending a fax Entering a fax number Sending a fax using the software Sending a fax using the control panel Sending a fax while listening to a call (On Hook Dial) Sending a broadcast fax at a scheduled time Receiving a fax Receiving a fax manually Setting a fax manual answer code Using Caller ID from the control panel Using Caller ID from the software Receiving a fax automatically Receiving a fax with an answering machine Forwarding faxes Using the Phone Book Using the control panel Phone Book Using the computer Phone Book Customizing fax settings Customizing settings using the Fax Setup Utility Page Understanding the Fax menu Setting Auto Answer to on Setting up a fax header Setting up a fax footer Blocking junk faxes Blocking unwanted changes to fax settings Using the Fax Solutions Software Setting up a dialing prefix Setting the distinctive ring Setting the number of rings before receiving a fax automatically Setting up Speed Dial Printing fax activity reports Maintaining the printer Replacing print cartridges Installing print cartridges Removing a used print cartridge Refilling print cartridges Using genuine Lexmark print cartridges Aligning print cartridges Cleaning the print cartridge nozzles Wiping the print cartridge nozzles and contacts Preserving the print cartridges Cleaning the scanner glass Cleaning the exterior of the printer Ordering supplies Ordering print cartridges Ordering paper and other supplies Page Troubleshooting Setup Troubleshooting Incorrect language appears on the display CHANGE THE LANGUAGE SELECTION DURING INITIAL SETUP S ELECT A DIFFERENT LANGUAGE AFTER INITIAL DISCONNECT AND RECONNECT THE POWER CORD 1 2 3 4 Software does not install CHECK YOUR OPERATING SYSTEM DISABLE ANTI-VIRUS PROGRAMS (FOR WINDOWS USERS ONLY) 1 2 3 4 5 6 U NINSTALL AND REINSTALL Page does not print CHECK CARTRIDGES RECONNECT POWER SUPPLY Solving printer communication problems Understanding Warning levels Enabling the USB port Print troubleshooting Improving print quality CHECK PAPER S ELECT A HIGHER PRINT CHECK PRINT CARTRIDGES Poor text and graphic quality REMOVE SHEETS AS THEY ARE PRINTED U SE A DIFFERENT BRAND OF CHECK PAPER CONDITION Poor quality at the edges of the page CHECK MINIMUM PRINT SETTINGS S ELECT THE B ORDERLESS PRINT Print speed is slow MAXIMIZE COMPUTER PROCESSING SPEED ADD MEMORY SELECT A LOWER PRINT QUALITY Photo smudges Checking the print cartridges ARE THE PRINT CARTRIDGES PROPERLY INSTALLED? ARE THE STICKER AND TAPE REMOVED FROM THE CARTRIDGES? ARE THE CARTRIDGES LOW ON INK? Ink levels seem to go down too quickly ARE YOU PRINTING PHOTOS OR DOCUMENTS WITH A LARGE NUMBER OF GRAPHICS? ARE YOU PRINTING WITH THE BEST QUALITY/SPEED SETTING? A blank or incorrect page prints REMOVE THE STICKER AND TAPE FROM THE PRINT CARTRIDGES MAKE SURE THE CARTRIDGES ARE PROPERLY INSTALLED MAKE SURE THE TRUETYPE FONT IS AVAILABLE ON THE COMPUTER MAKE SURE THE DOCUMENT WAS FORMATTED OR CREATED FOR THE PRINTER Colors on printout are faded or differ from colors on the screen ARE THE COLOR AND PRINT SPEED SETTINGS CORRECT? ARE THE PRINT CARTRIDGES LOW ON INK? Glossy photo paper or transparencies stick together D ARE YOU USING A TRANSPARENCY OR PHOTO PAPER DESIGNED FOR AN INKJET PRINTER? Page prints with different fonts M MAKE SURE THE TRUETYPE FONT IS AVAILABLE ON THE COMPUTER MAKE SURE THE FONTS ARE APPLIED CORRECTLY IN THE PROGRAM Print is too dark or smudged MAKE SURE THE INK DRY BEFORE HANDLING THE PAPER MAKE SURE THE QUALITY/SPEED SETTING IS APPROPRIATE FOR THE PAPER TYPE LOADED IN MAKE SURE THE PRINT CARTRIDGE NOZZLES ARE CLEAN DO YOU NEED TO ALIGN THE PRINT CARTRIDGES? Printouts have alternating bands of light and dark print ARE THE PRINTER AND THE COMPUTER ABLE TO COMMUNICATE DATA? 4 Transparencies or photos contain white lines 1 ALIGN THE PRINT CARTRIDGES White lines appear in graphics or solid black areas ADJUST THE PROGRAM SETTINGS FOR THE DOCUMENT PERFORM MAINTENANCE ON THE PRINT CATRIDGES Checking the printer status Settings are not saved CHANGE TIME-OUT SETTINGS S AVE Checking printer readiness DOES THE PRINTER HAVE PAPER, AND IS IT PROPERLY LOADED? DO THE PRINT CARTRIDGES HAVE INK? 1 2 Checking the Spool Settings for banner printing 1 2 3 4 5 6 Resolving font problems HAVE YOU APPLIED THE FONTS CORRECTLY IN THE PROGRAM? Ready or Busy Printing is listed as the status DO YOU NEED TO ADJUST THE QUALITY/SPEED SETTINGS? IS THE PROBLEM WITH THE PROGRAM? Printing a test page Test page does not print MAKE SURE THE PRINTER IS RECEIVING POWER MAKE SURE THE STICKER AND TAPE ARE REMOVED FROM THE PRINT CARTRIDGES 1 2 3 Checking external devices DOES THE EXTERNAL DEVICE SUPPORT BIDIRECTIONAL COMMUNICATION? Removing an external print server 1 2 3 4 5 6 Cable is not connected, is loose, or is damaged Printer is plugged in but does not print MAKE SURE THE PRINTER IS SET AS THE DEFAULT PRINTER MAKE SURE THE PRINT QUEUE IS READY TO PRINT Printer is trying to print to File 1 CHECK THE PRINTER STATUS T RY TO LOCATE THE PRINTER FROM THE REMOTE RESTART THE HOST COMPUTER AND THE REMOTE COMPUTER Printer is not able to communicate with the computer Problems when copying, scanning, or faxing Close other software Change the scanning resolution to a lower value Bidirectional communication is not established CHECK THE USB CONNECTION MAKE SURE THE PRINTER IS RECEIVING POWER MAKE SURE THE EXTERNAL PRINT SERVER IS WORKING Experiencing poor quality or incorrect output Cannot print from digital camera using PictBridge ENABLE PICTBRIDGE PRINTING FROM CAMERA MAKE SURE THE CAMERA IS A PICTBRIDGE-ENABLED DIGITAL CAMERA 1 2 CHECK USB CABLE Jams and misfeeds troubleshooting How to clear and avoid paper jams Paper jam in the printer EJECT THE PAPER AUTOMATICALLY REMOVE THE PAPER MANUALLY Paper jam in the paper support 1 2 3 Paper or specialty media misfeeds CHECK PAPER CONDITION CHECK PAPER LOADING Printer does not feed paper, envelopes, or specialty media CHECK FOR PAPER JAMS CHECK MEDIA LOADING Banner paper jams CLEAR BANNER PAPER JAMS Memory card troubleshooting Memory card cannot be inserted CHECK MEMORY CARD TYPE CHECK MEMORY CARD PLACEMENT Nothing happens when memory card is inserted Copy troubleshooting Copier does not respond Scanner unit does not close Poor copy quality CLEAN THE SCANNER GLASS REVIEW STEPS TO IMPROVE PRINT QUALITY ADJUST THE BRIGHTNESS OF THE COPY 1 2 3 4 5 CHECK QUALITY OF ORIGINAL DOCUMENT Scan troubleshooting Scanner does not respond 1 2 3 Scan was not successful RESTART COMPUTER Scanning takes too long or freezes the computer CLOSE OTHER SOFTWARE CHANGE THE SCANNING RESOLUTION TO A LOWER VALUE 1 2 3 4 5 6 Fax troubleshooting Cannot send or receive a fax MAKE SURE THE PRINTER IS ON CHECK CABLE CONNECTIONS CHECK THE TELEPHONE WALL JACK REVIEW DIGITAL PHONE SERVICE CHECKLIST VERIFY DIAL TONE D ISCONNECT OTHER EQUIPMENT D ISABLE C ALL W AITING DO YOU HAVE VOICE MAIL SERVICE? CHECK COUNTRY CODE IS YOUR PRINTER MEMORY FULL? Can send but not receive faxes L OAD CHECK THE AUTO ANSWER BUTTON CHECK WHETHER FAX FORWARDING IS SELECTED Can receive but not send faxes CHECK THE DIAL PREFIX SETTING CHECK SPEED DIAL NUMBER BE SURE THAT PRINTER IS DETECTING A DIAL TONE Printer receives a blank fax CHECK ORIGINAL DOCUMENT CHECK CARTRIDGES 1 2 3 Fax Error Fax Mode Unsupported Remote Fax Error CHECK PHONE LINE LOWER THE TRANSMISSION SPEED Phone Line Busy CHANGE REDIAL SETTINGS SCHEDULE TO RESEND FAX AT A LATER TIME Phone Line Error REVIEW DIGITAL PHONE SERVICE CHECKLIST Error messages on the printer display Alignment Error REMOVE TAPE FROM PRINT CARTRIDGE U SE NEW Cartridge Error (1102, 1203, 1204, or 120F) Black Ink Low / Color Ink Low / Photo Ink Low Clear Carrier Jam REMOVE ANY OBSTRUCTIONS Cover Open Error 1104 Left Cartridge Error / Right Cartridge Error Left Cartridge Incorrect / Right Cartridge Incorrect Left Cartridge Missing / Right Cartridge Missing Memory Failure REDUCE MEMORY USE S ELECT THE A FTER D IAL No images have been selected No photo/paper size selection has been made Could not detect a proof sheet No proof sheet information Only one photo enhancement may be chosen at a time Only one photo/size selection can be chosen at a time Photo size error. Photo must fit on page. PictBridge communications error Please remove camera to use your memory card ? Communication not available IS THE PRINTER RECEIVING POWER? General Printing Problem Ink Low Out of Memory Out of Paper Fixing a printing failure Unsupported file types found on memory card Paper Jam Multiple All-In-Ones found Black Cartridge replacement required Color Cartridge replacement required Black and Color Cartridge replacement required Notices Product information Edition notice Page Industry Canada compliance statement Avis de conformit aux normes de lindustrie du Canada European Community (EC) directives conformity Page Page Notice to users of the Canadian telephone network Avis rserv aux utilisateurs du rseau tlphonique du Canada Notice to users of the New Zealand telephone network South Africa telecommunications notice Using this product in Switzerland Utilisation de ce produit en Suisse Verwendung dieses Produkts in der Schweiz Uso del prodotto in Svizzera Statement of Limited Warranty Lexmark International, Inc., Lexington, KY Limited warranty Limited warranty service Extent of limited warranty Limitation of liability Additional rights LEXMARK LICENSE AGREEMENTS CARTRIDGE LICENSE AGREEMENT LEXMARK SOFTWARE LICENSE AGREEMENT 1 2 3 c d 4 5 6 Page Index A B C D E F G H I J L P Q R S T Page U V W