Main
Safety information
Contents
Setting up the printer......................................................................17
General networking.........................................................................45
Loading paper and original documents......................................48
Working with photos.......................................................................63
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Maintaining the printer.................................................................113
Troubleshooting.............................................................................121
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Introduction
Finding information about the printer
Quick Setup
sheet
User's Guide
User's Guide: Comprehensive Version
Customer support
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Operating system notice
Setting up the printer
Checking the box contents
Setting up the printer for standalone use
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21
Understanding the parts of the printer
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Getting the printer ready to fax
Using an RJ11 adapter
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Choosing a fax connection
Connecting to an answering machine
Connecting directly to a telephone wall jack
Connecting directly to a telephone wall jack in Germany
Connecting to a computer with a modem
Connecting to a telephone
Setting up to fax while behind a PBX
Using a digital phone service
Understanding the control panel
Using the control panel
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Saving settings
Installing another language control panel
Installing the printer software
Using the installation software CD (Windows users only)
Using the installation software CD (Macintosh users only)
Using the World Wide Web
Understanding the printer software
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Turning printing voice notification on or off
Security Information
General networking
Finding your MAC address
Assigning an IP address
Configure IP address
Sharing a printer in a Windows environment
Checking the port setting
Windows Vista users only
Windows XP or 2000 users only
Configure network printers
Configure
Add printers
Refresh
Connect to network printer
Loading paper and original documents
Loading paper
Using the automatic paper type sensor
Loading envelopes
Loading labels
Loading greeting cards, index cards, photo cards, and postcards
Loading transparencies
Loading iron-on transfers
Loading custom-size paper
Loading banner paper
Loading original documents on the scanner glass
Printing
Printing basic documents
Printing a document
Printing a Web page
Printing photos or images from a Web page
Printing multiple copies of a document
Printing on both sides of the paper
Collating copies
Printing the last page first (reverse page order)
Printing multiple pages on one sheet (N-Up)
Pausing print jobs
Canceling print jobs
Printing specialty documents
Choosing compatible specialty paper types
Printing envelopes
Printing greeting cards, index cards, photo cards, and postcards
Printing a document as a poster
Printing an image as a poster
Printing a booklet
Assembling a booklet
Printing on custom-size paper
Printing iron-on transfers
Printing transparencies
Printing a banner
Changing printer settings
Saving and deleting print settings
Resetting printer software to factory default settings
Windows 2000, Windows XP, or Windows Vista users
Resetting the printer to factory default settings
Working with photos
Retrieving and managing photos
Inserting a memory card
Inserting a flash drive
Understanding the Photo Card menu
Understanding the PictBridge menu
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6 7
Transferring photos
Transferring photos from a memory device to the computer using the control panel
Transferring all photos or documents from a CD or removable storage device using the computer
Transferring selected photos or documents from a CD or removable storage device using the computer
Transferring photos from a memory card to a flash drive
Changing the Lexmark Productivity Studio preferences
Changing the Productivity Studio temporary files preferences
Changing the Productivity Studio searched folders preferences
Changing the Productivity Studio library preferences
Changing the Productivity Studio transfer settings
Editing photos
Cropping a photo
Rotating a photo
Changing the Resolution / Size of a photo
Applying One-Click Auto Fixes to a photo
Reducing the red-eye effect in a photo
Blurring/Sharpening a photo
Enhancing a photo
Changing the Hue / Saturation of a photo
Changing the Gamma Value of a photo or image
Despeckling a photo
Changing the Brightness / Contrast settings of a photo
Applying a color effect to a photo
Changing the Exposure setting of a photo
Removing wavy patterns from scanned photos, magazines, or newspapers
Printing photos
Printing photos from a CD or removable storage device using the computer
Viewing / Printing photos from the Productivity Studio
Printing Photo Packages
Creating Photo Greeting Cards
Printing all photos from a memory device
Printing photos stored on the memory device using the proof sheet
Printing photos by number
Using a PictBridge-enabled digital camera to control printing photos
Printing photos from a digital camera using DPOF
Printing photos by date range
Printing photos from the control panel using color effects
Creating and viewing a slideshow
Copying
Making a copy
If you want to change a setting
Copying photos
Copying a photo using the computer
Adjusting copy quality
Making a copy lighter or darker
Collating copies using the control panel
Repeating an image on one page
Enlarging or reducing an image
Understanding the Copy menu
Modifying the Copy settings
Scanning
Scanning a document
Scanning a document using the computer
Scanning text for editing
Scanning images for editing
Scanning a photo to the Library
Scanning multiple photos at one time using the computer
Creating a PDF from a scanned item
Canceling a scan job
Customizing scan settings using the computer
Understanding the Scan menu
Scanning to a computer over a network
Saving a scanned image on the computer
Changing the Productivity Studio scan settings
Adding a file to an e-mail message
Adding a new scanned image to an e-mail message
Scanning documents or images for e-mailing
Changing the Productivity Studio e-mail screen preferences
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Faxing
Sending a fax
Entering a fax number
Sending a fax using the software
Sending a fax using the control panel
Sending a fax while listening to a call (On Hook Dial)
Sending a broadcast fax at a scheduled time
Receiving a fax
Receiving a fax manually
Setting a fax manual answer code
Using Caller ID from the control panel
Using Caller ID from the software
Receiving a fax automatically
Receiving a fax with an answering machine
Forwarding faxes
Using the Phone Book
Using the control panel Phone Book
Using the computer Phone Book
Customizing fax settings
Customizing settings using the Fax Setup Utility
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Understanding the Fax menu
Setting Auto Answer to on
Setting up a fax header
Setting up a fax footer
Blocking junk faxes
Blocking unwanted changes to fax settings
Using the Fax Solutions Software
Setting up a dialing prefix
Setting the distinctive ring
Setting the number of rings before receiving a fax automatically
Setting up Speed Dial
Printing fax activity reports
Maintaining the printer
Replacing print cartridges
Installing print cartridges
Removing a used print cartridge
Refilling print cartridges
Using genuine Lexmark print cartridges
Aligning print cartridges
Cleaning the print cartridge nozzles
Wiping the print cartridge nozzles and contacts
Preserving the print cartridges
Cleaning the scanner glass
Cleaning the exterior of the printer
Ordering supplies
Ordering print cartridges
Ordering paper and other supplies
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Troubleshooting
Setup Troubleshooting
Incorrect language appears on the display
CHANGE THE LANGUAGE SELECTION DURING INITIAL SETUP
S ELECT A DIFFERENT LANGUAGE AFTER INITIAL
DISCONNECT AND RECONNECT THE POWER CORD
1 2
3 4
Software does not install
CHECK YOUR OPERATING SYSTEM
DISABLE ANTI-VIRUS PROGRAMS (FOR WINDOWS USERS ONLY)
1 2 3
4 5 6
U NINSTALL AND REINSTALL
Page does not print
CHECK CARTRIDGES
RECONNECT POWER SUPPLY
Solving printer communication problems
Understanding Warning levels
Enabling the USB port
Print troubleshooting
Improving print quality
CHECK PAPER
S ELECT A HIGHER PRINT
CHECK PRINT CARTRIDGES
Poor text and graphic quality
REMOVE SHEETS AS THEY ARE PRINTED
U SE A DIFFERENT BRAND OF
CHECK PAPER CONDITION
Poor quality at the edges of the page
CHECK MINIMUM PRINT SETTINGS
S ELECT THE B ORDERLESS PRINT
Print speed is slow
MAXIMIZE COMPUTER PROCESSING SPEED
ADD MEMORY
SELECT A LOWER PRINT QUALITY
Photo smudges
Checking the print cartridges ARE THE PRINT CARTRIDGES PROPERLY INSTALLED?
ARE THE STICKER AND TAPE REMOVED FROM THE CARTRIDGES?
ARE THE CARTRIDGES LOW ON INK?
Ink levels seem to go down too quickly
ARE YOU PRINTING PHOTOS OR DOCUMENTS WITH A LARGE NUMBER OF GRAPHICS?
ARE YOU PRINTING WITH THE BEST QUALITY/SPEED SETTING?
A blank or incorrect page prints REMOVE THE STICKER AND TAPE FROM THE PRINT CARTRIDGES
MAKE SURE THE CARTRIDGES ARE PROPERLY INSTALLED
MAKE SURE THE TRUETYPE FONT IS AVAILABLE ON THE COMPUTER
MAKE SURE THE DOCUMENT WAS FORMATTED OR CREATED FOR THE PRINTER
Colors on printout are faded or differ from colors on the screen
ARE THE COLOR AND PRINT SPEED SETTINGS CORRECT?
ARE THE PRINT CARTRIDGES LOW ON INK?
Glossy photo paper or transparencies stick together D
ARE YOU USING A TRANSPARENCY OR PHOTO PAPER DESIGNED FOR AN INKJET PRINTER?
Page prints with different fonts M
MAKE SURE THE TRUETYPE FONT IS AVAILABLE ON THE COMPUTER
MAKE SURE THE FONTS ARE APPLIED CORRECTLY IN THE PROGRAM
Print is too dark or smudged
MAKE SURE THE INK DRY BEFORE HANDLING THE PAPER
MAKE SURE THE QUALITY/SPEED SETTING IS APPROPRIATE FOR THE PAPER TYPE LOADED IN
MAKE SURE THE PRINT CARTRIDGE NOZZLES ARE CLEAN
DO YOU NEED TO ALIGN THE PRINT CARTRIDGES?
Printouts have alternating bands of light and dark print
ARE THE PRINTER AND THE COMPUTER ABLE TO COMMUNICATE DATA?
4
Transparencies or photos contain white lines
1
ALIGN THE PRINT CARTRIDGES
White lines appear in graphics or solid black areas
ADJUST THE PROGRAM SETTINGS FOR THE DOCUMENT
PERFORM MAINTENANCE ON THE PRINT CATRIDGES
Checking the printer status
Settings are not saved
CHANGE TIME-OUT SETTINGS
S AVE
Checking printer readiness
DOES THE PRINTER HAVE PAPER, AND IS IT PROPERLY LOADED?
DO THE PRINT CARTRIDGES HAVE INK?
1 2
Checking the Spool Settings for banner printing
1 2 3 4 5 6
Resolving font problems HAVE YOU APPLIED THE FONTS CORRECTLY IN THE PROGRAM?
Ready or Busy Printing is listed as the status
DO YOU NEED TO ADJUST THE QUALITY/SPEED SETTINGS?
IS THE PROBLEM WITH THE PROGRAM?
Printing a test page
Test page does not print
MAKE SURE THE PRINTER IS RECEIVING POWER
MAKE SURE THE STICKER AND TAPE ARE REMOVED FROM THE PRINT CARTRIDGES
1 2 3
Checking external devices
DOES THE EXTERNAL DEVICE SUPPORT BIDIRECTIONAL COMMUNICATION?
Removing an external print server
1 2 3 4 5 6
Cable is not connected, is loose, or is damaged
Printer is plugged in but does not print
MAKE SURE THE PRINTER IS SET AS THE DEFAULT PRINTER
MAKE SURE THE PRINT QUEUE IS READY TO PRINT
Printer is trying to print to File
1
CHECK THE PRINTER STATUS
T RY TO LOCATE THE PRINTER FROM THE REMOTE
RESTART THE HOST COMPUTER AND THE REMOTE COMPUTER
Printer is not able to communicate with the computer
Problems when copying, scanning, or faxing
Close other software
Change the scanning resolution to a lower value
Bidirectional communication is not established
CHECK THE USB CONNECTION
MAKE SURE THE PRINTER IS RECEIVING POWER
MAKE SURE THE EXTERNAL PRINT SERVER IS WORKING
Experiencing poor quality or incorrect output
Cannot print from digital camera using PictBridge
ENABLE PICTBRIDGE PRINTING FROM CAMERA
MAKE SURE THE CAMERA IS A PICTBRIDGE-ENABLED DIGITAL CAMERA
1 2
CHECK USB CABLE
Jams and misfeeds troubleshooting
How to clear and avoid paper jams
Paper jam in the printer EJECT THE PAPER AUTOMATICALLY
REMOVE THE PAPER MANUALLY
Paper jam in the paper support
1 2 3
Paper or specialty media misfeeds
CHECK PAPER CONDITION
CHECK PAPER LOADING
Printer does not feed paper, envelopes, or specialty media
CHECK FOR PAPER JAMS
CHECK MEDIA LOADING
Banner paper jams
CLEAR BANNER PAPER JAMS
Memory card troubleshooting
Memory card cannot be inserted
CHECK MEMORY CARD TYPE
CHECK MEMORY CARD PLACEMENT
Nothing happens when memory card is inserted
Copy troubleshooting
Copier does not respond
Scanner unit does not close
Poor copy quality
CLEAN THE SCANNER GLASS
REVIEW STEPS TO IMPROVE PRINT QUALITY
ADJUST THE BRIGHTNESS OF THE COPY
1 2 3 4 5
CHECK QUALITY OF ORIGINAL DOCUMENT
Scan troubleshooting
Scanner does not respond
1
2 3
Scan was not successful
RESTART COMPUTER
Scanning takes too long or freezes the computer
CLOSE OTHER SOFTWARE
CHANGE THE SCANNING RESOLUTION TO A LOWER VALUE
1 2 3 4 5 6
Fax troubleshooting
Cannot send or receive a fax
MAKE SURE THE PRINTER IS ON
CHECK CABLE CONNECTIONS
CHECK THE TELEPHONE WALL JACK
REVIEW DIGITAL PHONE SERVICE CHECKLIST
VERIFY DIAL TONE
D ISCONNECT OTHER EQUIPMENT
D ISABLE C ALL W AITING
DO YOU HAVE VOICE MAIL SERVICE?
CHECK COUNTRY CODE
IS YOUR PRINTER MEMORY FULL?
Can send but not receive faxes
L OAD
CHECK THE AUTO ANSWER BUTTON
CHECK WHETHER FAX FORWARDING IS SELECTED
Can receive but not send faxes
CHECK THE DIAL PREFIX SETTING
CHECK SPEED DIAL NUMBER
BE SURE THAT PRINTER IS DETECTING A DIAL TONE
Printer receives a blank fax
CHECK ORIGINAL DOCUMENT
CHECK CARTRIDGES
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3
Fax Error
Fax Mode Unsupported
Remote Fax Error
CHECK PHONE LINE
LOWER THE TRANSMISSION SPEED
Phone Line Busy
CHANGE REDIAL SETTINGS
SCHEDULE TO RESEND FAX AT A LATER TIME
Phone Line Error
REVIEW DIGITAL PHONE SERVICE CHECKLIST
Error messages on the printer display
Alignment Error
REMOVE TAPE FROM PRINT CARTRIDGE
U SE NEW
Cartridge Error (1102, 1203, 1204, or 120F)
Black Ink Low / Color Ink Low / Photo Ink Low
Clear Carrier Jam REMOVE ANY OBSTRUCTIONS
Cover Open
Error 1104
Left Cartridge Error / Right Cartridge Error
Left Cartridge Incorrect / Right Cartridge Incorrect
Left Cartridge Missing / Right Cartridge Missing
Memory Failure
REDUCE MEMORY USE
S ELECT THE A FTER D IAL
No images have been selected
No photo/paper size selection has been made
Could not detect a proof sheet
No proof sheet information
Only one photo enhancement may be chosen at a time
Only one photo/size selection can be chosen at a time
Photo size error. Photo must fit on page.
PictBridge communications error
Please remove camera to use your memory card
?
Communication not available
IS THE PRINTER RECEIVING POWER?
General Printing Problem
Ink Low
Out of Memory
Out of Paper
Fixing a printing failure
Unsupported file types found on memory card
Paper Jam
Multiple All-In-Ones found
Black Cartridge replacement required
Color Cartridge replacement required
Black and Color Cartridge replacement required
Notices
Product information
Edition notice
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Industry Canada compliance statement
Avis de conformit aux normes de lindustrie du Canada
European Community (EC) directives conformity
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Notice to users of the Canadian telephone network
Avis rserv aux utilisateurs du rseau tlphonique du Canada
Notice to users of the New Zealand telephone network
South Africa telecommunications notice
Using this product in Switzerland
Utilisation de ce produit en Suisse
Verwendung dieses Produkts in der Schweiz
Uso del prodotto in Svizzera
Statement of Limited Warranty
Lexmark International, Inc., Lexington, KY
Limited warranty
Limited warranty service
Extent of limited warranty
Limitation of liability
Additional rights
LEXMARK LICENSE AGREEMENTS
CARTRIDGE LICENSE AGREEMENT
LEXMARK SOFTWARE LICENSE AGREEMENT
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Index
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