3Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with the USB symbol.
RESTART COMPUTER
Turn off and then restart your computer.
Scanning takes too long or freezes the computer
These are possible solutions. Try one or more of the following:
CLOSE OTHER SOFTWARE
Close all programs not being used.
CHANGE THE SCANNING RESOLUTION TO A LOWER VALUE
1Load an original document facedown on the scanner glass.
2From the desktop, double-click the Productivity Studio icon.
3From the Welcome Screen, click Scan.
4Click Custom Settings.
5From the Scan Resolution drop-down list, select a lower scan resolution.
6Click Start.
Poor scanned image quality
These are possible solutions. Try one or more of the following:
CHECK MESSAGES
If an error message is displayed, see “Error messages on the printer display” on page 163.
CLEAN THE SCANNER GLASS
If the scanner glass is dirty, gently wipe it with a clean, lint-free cloth dampened with water.
ADJUST THE QUALITY OF THE SCAN
1Load an original document facedown on the scanner glass.
2From the desktop, double-click the Productivity Studio icon.
3From the left pane of the Welcome screen, click Scan.
4Click Custom Settings.
5Select a higher scan resolution.
6Click Start.
Troubleshooting
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