Users Guide
April
C935 Series
2007 Lexmark International, Inc. All rights reserved
Safety information
Contents
Safety information
Installing options
Loading paper and specialty media
Printing
Clearing jams
Understanding printer menus
Maintaining the printer
Administrative support
Understanding printer messages
Troubleshooting
Notices
Index
Printer configurations
Configured models
Learning about the printer
Basic model
Standard 520-sheet tray Tray
The High capacity feeder holds 2520 sheets and includes
4-520-sheet tray Tray 5-867-sheet tray Tray 6-1133-sheet tray Tray
Multipurpose feeder Duplex unit
Fully configured model
8-10
Horizontal transport unit HTU Control panel Finisher
Finisher standard bin Finisher bin Finisher bin 2 booklet-maker
Description
Understanding the control panel
Control panel item
Installing options
Installing internal options
Accessing the system board to install internal options
Available options
2 Use the illustration below to locate the appropriate connector
Note This operation requires a #2 Phillips screwdriver
1 Remove the cover and system board
a Turn the screws on the cover counterclockwise, and then remove them
Installing a memory card
Installing a flash memory or firmware card
Installing a printer hard disk
4 Attach the mounting plate to the hard disk with the screws
1 Access the system board
3 Attach the ribbon cable to the hard disk
Installing an internal print server or port interface card
Reinstalling the system board
Attaching cables
USB port Ethernet port
Setting the Paper Size and Paper Type
Configuring Universal paper settings
Loading paper and specialty media
Specify a unit of measurement
Specify the paper height and width
Specify a feed direction
Loading the 520-sheet trays
Loading the 520-sheet trays
Long-edge orientation
Short-edge orientation
Using A5 or statement paper sizes
Loading the 867- and 1133-sheet trays
Using the multipurpose feeder
Paper guides Size indicators Stack height limiter
4 Load the paper stack with the recommended print side faceup
6 Insert the tray into the printer
1 Pull the multipurpose feeder tray down
3 Prepare the paper for loading
6 From the control panel, set the Paper Size and Paper Type
Load envelopes with the flap side up
Note Load only one size and type of paper at a time
Linking and unlinking trays
Linking trays
Unlinking trays
Assigning a Custom Type x name
9 Click Custom Types
Changing a Custom Type x name
5 Click Paper Menu 6 Click Custom Name
Paper characteristics
Weight
Moisture content
Fiber content
Using recycled paper
Unacceptable paper
Selecting paper
Selecting preprinted forms and letterhead
Using letterhead
Loading letterhead in the multipurpose feeder
Loading letterhead in the 520-sheet trays
Long-edge orientation
Using transparencies
Loading letterhead in the 867-sheet tray
Loading letterhead in the 1133-sheet tray
Short-edge orientation
Using envelopes
Using labels
Using card stock
Storing paper
Supported paper sizes, types, and weights
Paper sizes supported by the printer
Executive
Folio
Paper types and weights supported by the printer
B5 Envelope
176 x 250 mm
6.9 x 9.8 in
Paper types and weights supported by the finisher
Plain Paper
Bond
Letterhead
Finisher standard bin
Supported finishing features
Horizonal transport unit
Bin 1 finishing features
Bin 2 finishing features
Bin 2 booklet-maker
Executive
Executive
Folio
JIS B4
JIS B5
Installing printer software
Printing
Printing a document from Windows
Printing a document from a Macintosh computer
3 Click Other Options, and then click Print and Hold
Printing confidential and other held jobs from Windows
2 Click Properties, Preferences, Options, or Setup
Printing confidential and other held jobs from a Macintosh computer
Printing from a USB flash memory device
Printing a menu settings page
Printing a network setup page
Printing information pages
Printing a font sample list
Canceling a print job
Canceling a print job from the control panel
Printing a directory list
Printing the print quality test pages
Canceling a print job from the Windows taskbar
Canceling a print job from the Windows desktop
Canceling a print job from Mac OS
Printing in black and white
Using Max Speed and Max Yield
3 Click Configuration 4 Click Print Settings 5 Click Setup Menu
Understanding jam numbers and locations
Clearing jams
Avoiding jams
200-203 paper jams
Jam numbers
Area name
Instructions
230-231 paper jams
2 Lift the green lever, and then pull the paper up and toward you
Note Make sure all paper fragments are removed
3 Push the green lever down 4 Close Door A 5 Press
2 Lift the green lever, and then pull the paper up and toward you
Note Make sure all paper fragments are removed
3 Push the green lever down 4 Close Door A
5 Pull the multipurpose feeder down, and then open Door B
241 paper jam
6 Remove the jammed paper 7 Close Door B 8 Press
1 Open Door C 2 Pull the paper down and toward you
Note Make sure all paper fragments are removed 3 Close Door C
242-244 paper jams
4 Open Tray 1, and then remove any crumpled paper from the tray
5 Close the tray 6 Press
1 Open Door D 2 Pull the paper down and away from the printer
Note Make sure all paper fragments are removed 3 Close Door D
4 Clear any crumpled paper from Trays
a Open Tray 2, and then remove any crumpled paper b Close Tray
c Open Tray 3, and then remove any crumpled paper d Close Tray
250 paper jam
e Open Tray 4, and then remove any crumpled paper
f Open the inside cover, and then remove any jammed paper
g Close the inside cover, and then close Tray 5 Press
280-282 paper jams
3 Load the paper into the multipurpose feeder
5 Press
1 Open Cover F 2 Remove the jammed paper 3 Close Cover F 4 Press
283-284 and 287-288 paper jams
Covers, knobs, and handles located behind finisher Door G
Cover G1
Cover G2
1 Open Door G
2 Lift both Cover G1 levers, and then remove any jammed paper
3 Move Cover G2 to the right, and then remove any jammed paper
4 Move Cover G4 down, and then remove any jammed paper
1 Open Door H 2 Remove the jammed paper 3 Close Door H 4 Press
284-286 paper jams
8 Close Door G 9 Press
3 Lift the lever, and then remove the staple cartridge
289 staple jam
1 Open Door G 2 Slide the G5 stapler toward the front of the finisher
6 Place the staple cartridge into the upper stapler
4 Open the staple cover
5 Remove the jammed staple, and then close the cover
7 Open the lower staple drawer
8 Remove the staple cartridge identified on the display
10 Close the staple drawer 11 Close Door G 12 Press
Understanding printer menus
Menus list
Settings
Menu
Supplies menu
Cyan, Magenta, Yellow, or Black Toner
Color PC Units
Black PC Unit
Default Source menu
Paper menu
Paper Size/Type menu
Default Source
Menu item
MP Feeder Size
MP Feeder Type
Manual Paper Size
Configure MP menu
Configure MP
Manual Paper Type
Manual Envelope Size
Substitute Size menu
Paper Texture menu
Substitute Size
Plain Texture
Paper Loading menu
Envelope Texture
Letterhead Texture
Preprinted Texture
Custom Types menu
Preprinted Loading
Colored Loading
Glossy Loading
Universal Setup menu
Bin Setup menu
Units of Measure
Portrait Width
Reports menu
Reports menu
Configure Bins
Menu Settings Page
Network Setup Page
Network x Setup Page
Wireless Setup Page
NetWare Setup Page
Settings menu
Setup menu
Power Saver
Display Language
Standby Mode
Alarms
Timeouts
Timeouts
Timeouts
Print Recovery
Print Recovery
Print Recovery
Menu item
Description
Print Area
Download Target
Finishing menu
Factory Defaults
Duplex
Duplex Bind
Separator Sheets
Separator Source
Multipage Print
Multipage Order
Quality menu
Hole Punch Mode
Print Mode
Staple Job
Print Resolution
Toner Darkness
Color Saver
RGB Brightness
Color Samples
Manual Color
Utilities menu
or Setup
Factory Defaults
Manual Color
Remove Held Jobs
Format Flash
Defragment Flash
Format Disk
PDF menu
Job Acct Stat
Hex Trace
Coverage Estimator
PostScript menu
PCL Emul menu
Print PS Error
Font Priority
Symbol Set
PCL Emulation Settings
PCL Emulation Settings
PCL Emulation Settings
PCL Emulation Settings
PCL Emulation Settings
Tray Renumber
Tray Renumber
PPDS menu
Orientation
Lines per Page
Lines per Inch
HTML menu
Auto CR after LF
Auto LF after CR
Font Name
Image menu
Scale
Orientation
Margin Size
Security menu
Network/Ports menu
TCP/IP menu
Max Invalid PIN
IPv6 menu
TCP/IP
TCP/IP
IPv6
Wireless menu
Standard Network and Network x menus
PCL SmartSwitch
PS SmartSwitch
NPA Mode
Menu item
Description
Network Buffer
Standard USB and USB x menus
PCL SmartSwitch
PS SmartSwitch
NPA Mode
Serial x menu
PCL SmartSwitch
Job Buffering
Mac Binary PS
PS SmartSwitch
NPA Mode
Menu item
Description
Serial Protocol
Robust XON
Baud
Data Bits
NetWare menu
AppleTalk menu
View Login Name
View Print Mode
Help menu
LexLink menu
USB Direct menu
Set Zone
List of status and error messages
Activating PPDS Mode
Cancel not available
Canceling
Deactivating PPDS Mode
Defragmenting Flash DO NOT POWER OFF
Disk recovery x/y XX% DO NOT POWER OFF
Close cover
Encrypting disk x/y XX% DO NOT POWER OFF
Error reading USB drive
Formatting Disk x/y XX% DO NOT POWER OFF
Formatting Flash DO NOT POWER OFF
Internal System Error, Reload Bookmarks
Internal System Error, Reload Security Certificates
Invalid Engine Code
Invalid file format
Menus are disabled
No jobs to cancel
Power Saver
Programming disk DO NOT POWER OFF
Programming System Code DO NOT POWER OFF
Remote Management Active DO NOT POWER OFF
Resetting the printer
Restore Held Jobs?
Some held jobs were not restored
Some held jobs will not be restored
Serial
Standard Bin Full
35 Insufficient memory to support Resource Save feature
31 Missing or defective color cartridge
32 Replace unsupported color cartridge
34 Incorrect paper type, check src
37 Insufficient memory, some held jobs will not be restored
50 PPDS font error
37 Insufficient memory to collate job
38 Memory full
54 Serial option x error
54 Standard network software error
54 Network x software error
56 Parallel port x disabled
56 USB port x disabled
57 Configuration change, held jobs were not restored
58 Too many disks installed
58 Too many flash options installed
80 Scheduled maintenance
63 Unformatted disk
82 Replace waste toner box
82 Waste toner box missing
289 Staple error
900-999 Service message
84 Replace black pc unit
84 Replace color pc units
1565 Emul Error Load Emul Option
Cleaning the exterior of the printer
Maintaining the printer
Storing supplies
Conserving supplies
Ordering supplies
Checking the status of supplies from a network computer
Ordering toner cartridges
Printing a menu settings page
Replacing supplies
Ordering photoconductors
Ordering staple cartridges
Ordering a waste toner box
Waste toner box Door E6 Door E Printhead lens cleaner E6 Door tab
1 Unpack the replacement waste toner box and accessories
2 Open Door E front printer door
3 Grasp the E6 Door tab, and then push the door down
7 Place the waste toner box in the recycling bag
5 Remove the waste toner box
6 Place the plastic cover over the waste toner box
9 Insert the new waste toner box
8 Use the new printhead lens cleaner to clean the printhead lenses
10 Place the new printhead lens cleaner in the notches of Door E
13 Remove all paper from the printer paper path
Cleaning the printhead lenses
11 Close Door E6 12 Close Door E
1 Open Door E front door
Waste toner box Door E6 Door E front door Printhead lens cleaner
E6 Door tab
3 Remove the waste toner box
4 Locate and remove the printhead lens cleaner from Door E
2 Grasp the E6 Door tab, and then push the door down
7 Clean the remaining three printhead lenses
8 Insert the waste toner box
9 Place the printhead lens cleaner in the notches of Door E
10 Close Door E6 11 Close Door E
Opening name
Replacing a photoconductor
Photoconductor color
6 Remove the tape from the top of the photoconductor
4 Unpack the replacement photoconductor
5 Align and insert the end of the photoconductor
Replacing a toner cartridge
3 Open Door E front printer door
5 Remove the cartridge by gently pulling it away from the printer
Recycling Lexmark products
Setting the printer up in a new location
Moving the printer
Before moving the printer
Moving the printer to another location
Shipping the printer
2 in. 50 mm 2.7 ft 825 mm 1.4 ft 418 mm 4 in. 100 mm 2.3 ft 693 mm
Administrative support
Adjusting the brightness or contrast of the display
Adjusting Power Saver
Disabling control panel menus
Restoring the factory default settings
Encrypting the printer hard disk
Restoring Factory Defaults appears
Contents will be lost. Continue? appears
Locking the control panel menus using the Embedded Web Server
Modifying confidential print settings
Locking the entire printer
2 Click Configuration
Using 802.1x authentication
Supporting IPSec
Supporting SNMPv3
2 Click Configuration
Creating an administrative password
Using Secure mode
2 Click Configuration
2 Click Configuration
5 Click TCP/IP Port Access
Troubleshooting
Checking an unresponsive printer
Door A will not shut properly
The Ground Fault Circuit Interrupter GFCI has not tripped
Solving printing problems
Error message about reading USB drive appears
Multiple-language PDFs do not print
Control panel display is blank or displays only diamonds
Make sure the correct printer software is installed
Make sure the internal print server is installed properly and working
Make sure you are using a recommended USB, serial, or Ethernet cable
Has a formatting error occurred?
Check the Paper Type setting
Are the Paper Size and Paper Type settings the same for each tray?
Job prints from the wrong tray or on the wrong paper
Incorrect characters print
Solving option problems
Option does not operate correctly or quits after it is installed
Reset the printer
Make sure the option is installed
Solving paper feed problems
Make sure the network software is configured correctly
Finisher
Flash memory card
Print jobs are not routed to the booklet-maker bin
Paper jam message remains after jam is cleared
Page that jammed does not reprint after you clear the jam
Make sure there is not too much paper in the paper tray
Blank pages
Solving print quality problems
Isolating print quality problems
Check the Paper Size setting
Reduce the Toner Darkness setting
Characters have jagged or uneven edges
Clipped images
Check the Page size setting
Clean the printhead lenses
Incorrect margins
Light colored line, white line, or incorrectly colored line
Check the darkness, brightness, and contrast settings
Print irregularities
Print is too dark
Has paper absorbed moisture due to high humidity?
Print is too light
Make sure Color Saver is set to Off
Check the darkness, brightness, and contrast settings
Check the Paper Type setting
Repeating defects
Skewed print
Solid color pages
Toner fog or background shading appears on the page
Check the Paper Texture setting
Toner rubs off
Toner specks
Transparency print quality is poor
Solving color quality problems
FAQ about color printing
Uneven print density
What is RGB color?
The printed page appears tinted. Can I adjust the color?
What is manual color correction?
How can I match a particular color such as a corporate logo?
Manual Color menu
What are detailed Color Samples and how do I access them?
Contacting Customer Support
3 Click Configuration 4 Click Color Samples
Notices
Edition notice
UNITED STATES GOVERNMENT RIGHTS
Trademarks
Industry Canada notices
Conventions
Exposure to radio frequency radiation
Industry Canada compliance statement
Industry Canada Canada
Radio interference notice
European Community EC directives conformity
India emissions notice
Noise emission levels
Temperature information
Waste from Electrical and Electronic Equipment WEEE directive
Product disposal
1-meter average sound pressure, dBA
Avis réservé aux utilisateurs du réseau téléphonique du Canada
Notice to users of the Canadian telephone network
Notice to users of the New Zealand telephone network
Using this product in Switzerland
South Africa telecommunications notice
Utilisation de ce produit en Suisse
Verwendung dieses Produkts in der Schweiz
Power consumption
Statement of Limited Warranty
Product power consumption
Power Saver
Limited warranty
Limited warranty service
Extent of limited warranty
Lexmark International, Inc., Lexington, KY
Limitation of liability
Additional rights
Index
Numerics
Page
Page
printer configurations 9 models 9 moving