Lexmark C935 manual Solving paper feed problems

Finisher

If the finisher does not operate correctly, these are possible solutions. Try one or more of the following:

Make sure the connection between the finisher and the printer is secure

If the finisher is listed on the menu settings page, but paper jams when it exits the printer and enters the finisher, it may not be properly installed. Reinstall the finisher. For more information, see the hardware setup documentation that shipped with the finisher.

Make sure you are using a paper size that is compatible with the finisher exit bins

For more information about supported paper sizes, click View User's Guide and Documentation on the Software and Documentation CD.

Flash memory card

Make sure the flash memory card is securely connected to the printer system board.

Hard disk with adapter

Make sure the hard disk is securely connected to the printer system board.

Internal print server

If the internal print server does not operate correctly, these are possible solutions. Try one or more of the following:

Check the print server connections

•Make sure the internal print server is securely attached to the printer system board.

•Make sure you are using the correct (optional) cable and that it is securely connected.

Make sure the network software is configured correctly

For information about installing software for network printing, click View User's Guide and Documentation on the Software and Documentation CD.

Memory card

Make sure the memory card is securely connected to the printer system board.

USB/parallel interface card

Check the USB/parallel interface card connections:

•Make sure the USB/parallel interface card is securely connected to the printer system board.

•Make sure you are using the correct cable and that it is securely connected.

Solving paper feed problems

Paper frequently jams

These are possible solutions. Try one or more of the following:

Check the paper

Use recommended paper and other specialty media. For more information, see the chapter about paper and specialty media guidelines.

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