C935 Series
Users Guide
April
2007 Lexmark International, Inc. All rights reserved
Safety information
Installing options
Contents
Safety information
Loading paper and specialty media
Printing
Clearing jams
Understanding printer menus
Administrative support
Understanding printer messages
Maintaining the printer
Troubleshooting
Notices
Index
Learning about the printer
Printer configurations
Configured models
Basic model
4-520-sheet tray Tray 5-867-sheet tray Tray 6-1133-sheet tray Tray
Standard 520-sheet tray Tray
The High capacity feeder holds 2520 sheets and includes
Multipurpose feeder Duplex unit
Horizontal transport unit HTU Control panel Finisher
Fully configured model
8-10
Finisher standard bin Finisher bin Finisher bin 2 booklet-maker
Understanding the control panel
Control panel item
Description
Accessing the system board to install internal options
Installing options
Installing internal options
Available options
1 Remove the cover and system board
2 Use the illustration below to locate the appropriate connector
Note This operation requires a #2 Phillips screwdriver
a Turn the screws on the cover counterclockwise, and then remove them
Installing a memory card
Installing a flash memory or firmware card
Installing a printer hard disk
1 Access the system board
3 Attach the ribbon cable to the hard disk
4 Attach the mounting plate to the hard disk with the screws
Installing an internal print server or port interface card
Reinstalling the system board
Attaching cables
USB port Ethernet port
Loading paper and specialty media
Setting the Paper Size and Paper Type
Configuring Universal paper settings
Specify a unit of measurement
Specify the paper height and width
Specify a feed direction
Loading the 520-sheet trays
Loading the 520-sheet trays
Long-edge orientation
Short-edge orientation
Using A5 or statement paper sizes
Loading the 867- and 1133-sheet trays
4 Load the paper stack with the recommended print side faceup
Using the multipurpose feeder
Paper guides Size indicators Stack height limiter
6 Insert the tray into the printer
1 Pull the multipurpose feeder tray down
3 Prepare the paper for loading
Load envelopes with the flap side up
Note Load only one size and type of paper at a time
6 From the control panel, set the Paper Size and Paper Type
Unlinking trays
Linking and unlinking trays
Linking trays
Assigning a Custom Type x name
Changing a Custom Type x name
5 Click Paper Menu 6 Click Custom Name
9 Click Custom Types
Moisture content
Paper characteristics
Weight
Fiber content
Selecting paper
Using recycled paper
Unacceptable paper
Selecting preprinted forms and letterhead
Loading letterhead in the 520-sheet trays
Using letterhead
Loading letterhead in the multipurpose feeder
Long-edge orientation
Loading letterhead in the 1133-sheet tray
Using transparencies
Loading letterhead in the 867-sheet tray
Short-edge orientation
Using envelopes
Using labels
Using card stock
Storing paper
Executive
Supported paper sizes, types, and weights
Paper sizes supported by the printer
Folio
176 x 250 mm
Paper types and weights supported by the printer
B5 Envelope
6.9 x 9.8 in
Bond
Paper types and weights supported by the finisher
Plain Paper
Letterhead
Supported finishing features
Horizonal transport unit
Finisher standard bin
Bin 2 booklet-maker
Bin 1 finishing features
Bin 2 finishing features
Executive
JIS B4
Executive
Folio
JIS B5
Printing a document from Windows
Installing printer software
Printing
Printing a document from a Macintosh computer
Printing confidential and other held jobs from Windows
2 Click Properties, Preferences, Options, or Setup
3 Click Other Options, and then click Print and Hold
Printing confidential and other held jobs from a Macintosh computer
Printing from a USB flash memory device
Printing information pages
Printing a menu settings page
Printing a network setup page
Printing a font sample list
Printing a directory list
Canceling a print job
Canceling a print job from the control panel
Printing the print quality test pages
Canceling a print job from Mac OS
Canceling a print job from the Windows taskbar
Canceling a print job from the Windows desktop
Printing in black and white
Using Max Speed and Max Yield
3 Click Configuration 4 Click Print Settings 5 Click Setup Menu
Clearing jams
Avoiding jams
Understanding jam numbers and locations
Area name
200-203 paper jams
Jam numbers
Instructions
Note Make sure all paper fragments are removed
230-231 paper jams
2 Lift the green lever, and then pull the paper up and toward you
3 Push the green lever down 4 Close Door A 5 Press
3 Push the green lever down 4 Close Door A
2 Lift the green lever, and then pull the paper up and toward you
Note Make sure all paper fragments are removed
5 Pull the multipurpose feeder down, and then open Door B
1 Open Door C 2 Pull the paper down and toward you
241 paper jam
6 Remove the jammed paper 7 Close Door B 8 Press
Note Make sure all paper fragments are removed 3 Close Door C
5 Close the tray 6 Press
242-244 paper jams
4 Open Tray 1, and then remove any crumpled paper from the tray
1 Open Door D 2 Pull the paper down and away from the printer
a Open Tray 2, and then remove any crumpled paper b Close Tray
Note Make sure all paper fragments are removed 3 Close Door D
4 Clear any crumpled paper from Trays
c Open Tray 3, and then remove any crumpled paper d Close Tray
f Open the inside cover, and then remove any jammed paper
250 paper jam
e Open Tray 4, and then remove any crumpled paper
g Close the inside cover, and then close Tray 5 Press
5 Press
280-282 paper jams
3 Load the paper into the multipurpose feeder
1 Open Cover F 2 Remove the jammed paper 3 Close Cover F 4 Press
Cover G1
283-284 and 287-288 paper jams
Covers, knobs, and handles located behind finisher Door G
Cover G2
3 Move Cover G2 to the right, and then remove any jammed paper
1 Open Door G
2 Lift both Cover G1 levers, and then remove any jammed paper
4 Move Cover G4 down, and then remove any jammed paper
284-286 paper jams
8 Close Door G 9 Press
1 Open Door H 2 Remove the jammed paper 3 Close Door H 4 Press
289 staple jam
1 Open Door G 2 Slide the G5 stapler toward the front of the finisher
3 Lift the lever, and then remove the staple cartridge
4 Open the staple cover
5 Remove the jammed staple, and then close the cover
6 Place the staple cartridge into the upper stapler
7 Open the lower staple drawer
8 Remove the staple cartridge identified on the display
10 Close the staple drawer 11 Close Door G 12 Press
Settings
Understanding printer menus
Menus list
Menu
Color PC Units
Supplies menu
Cyan, Magenta, Yellow, or Black Toner
Black PC Unit
Paper Size/Type menu
Default Source menu
Paper menu
Default Source
MP Feeder Type
Menu item
MP Feeder Size
Manual Paper Size
Manual Paper Type
Configure MP menu
Configure MP
Manual Envelope Size
Substitute Size
Substitute Size menu
Paper Texture menu
Plain Texture
Letterhead Texture
Paper Loading menu
Envelope Texture
Preprinted Texture
Colored Loading
Custom Types menu
Preprinted Loading
Glossy Loading
Units of Measure
Universal Setup menu
Bin Setup menu
Portrait Width
Configure Bins
Reports menu
Reports menu
Menu Settings Page
Wireless Setup Page
Network Setup Page
Network x Setup Page
NetWare Setup Page
Power Saver
Settings menu
Setup menu
Display Language
Timeouts
Standby Mode
Alarms
Timeouts
Print Recovery
Timeouts
Print Recovery
Print Recovery
Print Area
Menu item
Description
Download Target
Duplex
Finishing menu
Factory Defaults
Duplex Bind
Multipage Print
Separator Sheets
Separator Source
Multipage Order
Print Mode
Quality menu
Hole Punch Mode
Staple Job
Color Saver
Print Resolution
Toner Darkness
RGB Brightness
Color Samples
Manual Color
Factory Defaults
Utilities menu
or Setup
Manual Color
Defragment Flash
Remove Held Jobs
Format Flash
Format Disk
Hex Trace
PDF menu
Job Acct Stat
Coverage Estimator
Print PS Error
PostScript menu
PCL Emul menu
Font Priority
PCL Emulation Settings
Symbol Set
PCL Emulation Settings
PCL Emulation Settings
Tray Renumber
PCL Emulation Settings
PCL Emulation Settings
Tray Renumber
Lines per Page
PPDS menu
Orientation
Lines per Inch
Auto LF after CR
HTML menu
Auto CR after LF
Font Name
Orientation
Image menu
Scale
Margin Size
TCP/IP menu
Security menu
Network/Ports menu
Max Invalid PIN
TCP/IP
IPv6 menu
TCP/IP
IPv6
PCL SmartSwitch
Wireless menu
Standard Network and Network x menus
PS SmartSwitch
Description
NPA Mode
Menu item
Network Buffer
PS SmartSwitch
Standard USB and USB x menus
PCL SmartSwitch
NPA Mode
Job Buffering
Serial x menu
PCL SmartSwitch
Mac Binary PS
Menu item
PS SmartSwitch
NPA Mode
Description
Baud
Serial Protocol
Robust XON
Data Bits
View Login Name
NetWare menu
AppleTalk menu
View Print Mode
USB Direct menu
Help menu
LexLink menu
Set Zone
Cancel not available
List of status and error messages
Activating PPDS Mode
Canceling
Disk recovery x/y XX% DO NOT POWER OFF
Deactivating PPDS Mode
Defragmenting Flash DO NOT POWER OFF
Close cover
Formatting Disk x/y XX% DO NOT POWER OFF
Encrypting disk x/y XX% DO NOT POWER OFF
Error reading USB drive
Formatting Flash DO NOT POWER OFF
Invalid Engine Code
Internal System Error, Reload Bookmarks
Internal System Error, Reload Security Certificates
Invalid file format
Power Saver
Menus are disabled
No jobs to cancel
Programming disk DO NOT POWER OFF
Resetting the printer
Programming System Code DO NOT POWER OFF
Remote Management Active DO NOT POWER OFF
Restore Held Jobs?
Serial
Some held jobs were not restored
Some held jobs will not be restored
Standard Bin Full
32 Replace unsupported color cartridge
35 Insufficient memory to support Resource Save feature
31 Missing or defective color cartridge
34 Incorrect paper type, check src
37 Insufficient memory to collate job
37 Insufficient memory, some held jobs will not be restored
50 PPDS font error
38 Memory full
54 Network x software error
54 Serial option x error
54 Standard network software error
56 Parallel port x disabled
58 Too many disks installed
56 USB port x disabled
57 Configuration change, held jobs were not restored
58 Too many flash options installed
82 Replace waste toner box
80 Scheduled maintenance
63 Unformatted disk
82 Waste toner box missing
84 Replace black pc unit
289 Staple error
900-999 Service message
84 Replace color pc units
1565 Emul Error Load Emul Option
Storing supplies
Cleaning the exterior of the printer
Maintaining the printer
Conserving supplies
Ordering toner cartridges
Ordering supplies
Checking the status of supplies from a network computer
Printing a menu settings page
Ordering staple cartridges
Replacing supplies
Ordering photoconductors
Ordering a waste toner box
Waste toner box Door E6 Door E Printhead lens cleaner E6 Door tab
1 Unpack the replacement waste toner box and accessories
2 Open Door E front printer door
3 Grasp the E6 Door tab, and then push the door down
5 Remove the waste toner box
6 Place the plastic cover over the waste toner box
7 Place the waste toner box in the recycling bag
8 Use the new printhead lens cleaner to clean the printhead lenses
10 Place the new printhead lens cleaner in the notches of Door E
9 Insert the new waste toner box
Cleaning the printhead lenses
11 Close Door E6 12 Close Door E
13 Remove all paper from the printer paper path
Waste toner box Door E6 Door E front door Printhead lens cleaner
E6 Door tab
1 Open Door E front door
4 Locate and remove the printhead lens cleaner from Door E
2 Grasp the E6 Door tab, and then push the door down
3 Remove the waste toner box
7 Clean the remaining three printhead lenses
8 Insert the waste toner box
9 Place the printhead lens cleaner in the notches of Door E
10 Close Door E6 11 Close Door E
Replacing a photoconductor
Photoconductor color
Opening name
4 Unpack the replacement photoconductor
5 Align and insert the end of the photoconductor
6 Remove the tape from the top of the photoconductor
Replacing a toner cartridge
3 Open Door E front printer door
5 Remove the cartridge by gently pulling it away from the printer
Recycling Lexmark products
Before moving the printer
Setting the printer up in a new location
Moving the printer
Moving the printer to another location
Shipping the printer
2 in. 50 mm 2.7 ft 825 mm 1.4 ft 418 mm 4 in. 100 mm 2.3 ft 693 mm
Adjusting Power Saver
Administrative support
Adjusting the brightness or contrast of the display
Disabling control panel menus
Restoring Factory Defaults appears
Restoring the factory default settings
Encrypting the printer hard disk
Contents will be lost. Continue? appears
Locking the entire printer
Locking the control panel menus using the Embedded Web Server
Modifying confidential print settings
2 Click Configuration
Supporting SNMPv3
Using 802.1x authentication
Supporting IPSec
2 Click Configuration
2 Click Configuration
Creating an administrative password
Using Secure mode
2 Click Configuration
5 Click TCP/IP Port Access
Door A will not shut properly
Troubleshooting
Checking an unresponsive printer
The Ground Fault Circuit Interrupter GFCI has not tripped
Multiple-language PDFs do not print
Solving printing problems
Error message about reading USB drive appears
Control panel display is blank or displays only diamonds
Make sure you are using a recommended USB, serial, or Ethernet cable
Make sure the correct printer software is installed
Make sure the internal print server is installed properly and working
Has a formatting error occurred?
Job prints from the wrong tray or on the wrong paper
Check the Paper Type setting
Are the Paper Size and Paper Type settings the same for each tray?
Incorrect characters print
Reset the printer
Solving option problems
Option does not operate correctly or quits after it is installed
Make sure the option is installed
Finisher
Solving paper feed problems
Make sure the network software is configured correctly
Flash memory card
Page that jammed does not reprint after you clear the jam
Print jobs are not routed to the booklet-maker bin
Paper jam message remains after jam is cleared
Make sure there is not too much paper in the paper tray
Solving print quality problems
Isolating print quality problems
Blank pages
Characters have jagged or uneven edges
Check the Paper Size setting
Reduce the Toner Darkness setting
Clipped images
Incorrect margins
Check the Page size setting
Clean the printhead lenses
Light colored line, white line, or incorrectly colored line
Print is too dark
Check the darkness, brightness, and contrast settings
Print irregularities
Has paper absorbed moisture due to high humidity?
Check the darkness, brightness, and contrast settings
Print is too light
Make sure Color Saver is set to Off
Check the Paper Type setting
Solid color pages
Repeating defects
Skewed print
Toner fog or background shading appears on the page
Toner specks
Check the Paper Texture setting
Toner rubs off
Transparency print quality is poor
Uneven print density
Solving color quality problems
FAQ about color printing
What is RGB color?
The printed page appears tinted. Can I adjust the color?
What is manual color correction?
Manual Color menu
What are detailed Color Samples and how do I access them?
How can I match a particular color such as a corporate logo?
Contacting Customer Support
3 Click Configuration 4 Click Color Samples
UNITED STATES GOVERNMENT RIGHTS
Notices
Edition notice
Trademarks
Exposure to radio frequency radiation
Industry Canada notices
Conventions
Industry Canada compliance statement
Radio interference notice
European Community EC directives conformity
Industry Canada Canada
India emissions notice
Noise emission levels
Product disposal
Temperature information
Waste from Electrical and Electronic Equipment WEEE directive
1-meter average sound pressure, dBA
Notice to users of the Canadian telephone network
Notice to users of the New Zealand telephone network
Avis réservé aux utilisateurs du réseau téléphonique du Canada
Utilisation de ce produit en Suisse
Using this product in Switzerland
South Africa telecommunications notice
Verwendung dieses Produkts in der Schweiz
Product power consumption
Power consumption
Statement of Limited Warranty
Power Saver
Extent of limited warranty
Limited warranty
Limited warranty service
Lexmark International, Inc., Lexington, KY
Limitation of liability
Additional rights
Index
Numerics
Page
Page
printer configurations 9 models 9 moving