Manuals / Lexmark / Computer Equipment / Printer

Lexmark C935 and 287-288 paper jams, Covers, knobs, and handles located behind finisher Door G

Models: C935

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Page 63

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283–284 and 287–288 paper jams

Covers, knobs, and handles located behind finisher Door G

	Cover, knob, or handle name
1	Cover G1

2	Cover G2

3	Knob G3

4	Cover G4

5	Cover G7

6	Knob G8

7	Handle G9

Page 63

Image 63

Lexmark C935 manual and 287-288 paper jams, Covers, knobs, and handles located behind finisher Door G, Cover G1, Cover G2

Contents

2007 Lexmark International, Inc. All rights reserved Users GuideApril C935 SeriesSafety information Loading paper and specialty media ContentsSafety information Installing optionsClearing jams PrintingUnderstanding printer menus Administrative support Understanding printer messagesMaintaining the printer Troubleshooting Index NoticesBasic model Printer configurationsConfigured models Learning about the printerMultipurpose feeder Duplex unit Standard 520-sheet tray TrayThe High capacity feeder holds 2520 sheets and includes 4-520-sheet tray Tray 5-867-sheet tray Tray 6-1133-sheet tray TrayFinisher standard bin Finisher bin Finisher bin 2 booklet-maker Fully configured model8-10 Horizontal transport unit HTU Control panel FinisherUnderstanding the control panel Control panel itemDescription Available options Installing optionsInstalling internal options Accessing the system board to install internal optionsa Turn the screws on the cover counterclockwise, and then remove them 2 Use the illustration below to locate the appropriate connectorNote This operation requires a #2 Phillips screwdriver 1 Remove the cover and system boardInstalling a memory card Installing a flash memory or firmware card Installing a printer hard disk 1 Access the system board 3 Attach the ribbon cable to the hard disk4 Attach the mounting plate to the hard disk with the screws Installing an internal print server or port interface card Reinstalling the system board Attaching cables USB port Ethernet port Specify a unit of measurement Setting the Paper Size and Paper TypeConfiguring Universal paper settings Loading paper and specialty mediaSpecify a feed direction Specify the paper height and widthLoading the 520-sheet trays Loading the 520-sheet traysShort-edge orientation Long-edge orientationUsing A5 or statement paper sizes Loading the 867- and 1133-sheet trays 6 Insert the tray into the printer Using the multipurpose feederPaper guides Size indicators Stack height limiter 4 Load the paper stack with the recommended print side faceup3 Prepare the paper for loading 1 Pull the multipurpose feeder tray downLoad envelopes with the flap side up Note Load only one size and type of paper at a time6 From the control panel, set the Paper Size and Paper Type Assigning a Custom Type x name Linking and unlinking traysLinking trays Unlinking traysChanging a Custom Type x name 5 Click Paper Menu 6 Click Custom Name9 Click Custom Types Fiber content Paper characteristicsWeight Moisture contentSelecting preprinted forms and letterhead Using recycled paperUnacceptable paper Selecting paperLong-edge orientation Using letterheadLoading letterhead in the multipurpose feeder Loading letterhead in the 520-sheet traysShort-edge orientation Using transparenciesLoading letterhead in the 867-sheet tray Loading letterhead in the 1133-sheet trayUsing labels Using envelopesStoring paper Using card stockFolio Supported paper sizes, types, and weightsPaper sizes supported by the printer Executive6.9 x 9.8 in Paper types and weights supported by the printerB5 Envelope 176 x 250 mmLetterhead Paper types and weights supported by the finisherPlain Paper BondSupported finishing features Horizonal transport unitFinisher standard bin Executive Bin 1 finishing featuresBin 2 finishing features Bin 2 booklet-makerJIS B5 ExecutiveFolio JIS B4Printing a document from a Macintosh computer Installing printer softwarePrinting Printing a document from WindowsPrinting confidential and other held jobs from Windows 2 Click Properties, Preferences, Options, or Setup3 Click Other Options, and then click Print and Hold Printing confidential and other held jobs from a Macintosh computer Printing from a USB flash memory device Printing a font sample list Printing a menu settings pagePrinting a network setup page Printing information pagesPrinting the print quality test pages Canceling a print jobCanceling a print job from the control panel Printing a directory listPrinting in black and white Canceling a print job from the Windows taskbarCanceling a print job from the Windows desktop Canceling a print job from Mac OS3 Click Configuration 4 Click Print Settings 5 Click Setup Menu Using Max Speed and Max YieldClearing jams Avoiding jamsUnderstanding jam numbers and locations Instructions 200-203 paper jamsJam numbers Area name3 Push the green lever down 4 Close Door A 5 Press 230-231 paper jams2 Lift the green lever, and then pull the paper up and toward you Note Make sure all paper fragments are removed5 Pull the multipurpose feeder down, and then open Door B 2 Lift the green lever, and then pull the paper up and toward youNote Make sure all paper fragments are removed 3 Push the green lever down 4 Close Door ANote Make sure all paper fragments are removed 3 Close Door C 241 paper jam6 Remove the jammed paper 7 Close Door B 8 Press 1 Open Door C 2 Pull the paper down and toward you1 Open Door D 2 Pull the paper down and away from the printer 242-244 paper jams4 Open Tray 1, and then remove any crumpled paper from the tray 5 Close the tray 6 Pressc Open Tray 3, and then remove any crumpled paper d Close Tray Note Make sure all paper fragments are removed 3 Close Door D4 Clear any crumpled paper from Trays a Open Tray 2, and then remove any crumpled paper b Close Trayg Close the inside cover, and then close Tray 5 Press 250 paper jame Open Tray 4, and then remove any crumpled paper f Open the inside cover, and then remove any jammed paper1 Open Cover F 2 Remove the jammed paper 3 Close Cover F 4 Press 280-282 paper jams3 Load the paper into the multipurpose feeder 5 PressCover G2 283-284 and 287-288 paper jamsCovers, knobs, and handles located behind finisher Door G Cover G14 Move Cover G4 down, and then remove any jammed paper 1 Open Door G2 Lift both Cover G1 levers, and then remove any jammed paper 3 Move Cover G2 to the right, and then remove any jammed paper284-286 paper jams 8 Close Door G 9 Press1 Open Door H 2 Remove the jammed paper 3 Close Door H 4 Press 289 staple jam 1 Open Door G 2 Slide the G5 stapler toward the front of the finisher3 Lift the lever, and then remove the staple cartridge 4 Open the staple cover 5 Remove the jammed staple, and then close the cover6 Place the staple cartridge into the upper stapler 8 Remove the staple cartridge identified on the display 7 Open the lower staple drawer10 Close the staple drawer 11 Close Door G 12 Press Menu Understanding printer menusMenus list SettingsBlack PC Unit Supplies menuCyan, Magenta, Yellow, or Black Toner Color PC UnitsDefault Source Default Source menuPaper menu Paper Size/Type menuManual Paper Size Menu itemMP Feeder Size MP Feeder TypeManual Envelope Size Configure MP menuConfigure MP Manual Paper TypePlain Texture Substitute Size menuPaper Texture menu Substitute SizePreprinted Texture Paper Loading menuEnvelope Texture Letterhead TextureGlossy Loading Custom Types menuPreprinted Loading Colored LoadingPortrait Width Universal Setup menuBin Setup menu Units of MeasureMenu Settings Page Reports menuReports menu Configure BinsNetWare Setup Page Network Setup PageNetwork x Setup Page Wireless Setup PageDisplay Language Settings menuSetup menu Power SaverTimeouts Standby ModeAlarms TimeoutsPrint Recovery TimeoutsPrint Recovery Print RecoveryDownload Target Menu itemDescription Print AreaDuplex Bind Finishing menuFactory Defaults DuplexMultipage Order Separator SheetsSeparator Source Multipage PrintStaple Job Quality menuHole Punch Mode Print ModeRGB Brightness Print ResolutionToner Darkness Color SaverManual Color Color SamplesManual Color Utilities menuor Setup Factory DefaultsFormat Disk Remove Held JobsFormat Flash Defragment FlashCoverage Estimator PDF menuJob Acct Stat Hex TraceFont Priority PostScript menuPCL Emul menu Print PS ErrorPCL Emulation Settings Symbol SetPCL Emulation Settings PCL Emulation SettingsTray Renumber PCL Emulation SettingsPCL Emulation Settings Tray RenumberLines per Inch PPDS menuOrientation Lines per PageFont Name HTML menuAuto CR after LF Auto LF after CRMargin Size Image menuScale OrientationMax Invalid PIN Security menuNetwork/Ports menu TCP/IP menuIPv6 IPv6 menuTCP/IP TCP/IPPS SmartSwitch Wireless menuStandard Network and Network x menus PCL SmartSwitchNetwork Buffer NPA ModeMenu item DescriptionNPA Mode Standard USB and USB x menusPCL SmartSwitch PS SmartSwitchMac Binary PS Serial x menuPCL SmartSwitch Job BufferingDescription PS SmartSwitchNPA Mode Menu itemData Bits Serial ProtocolRobust XON BaudView Print Mode NetWare menuAppleTalk menu View Login NameSet Zone Help menuLexLink menu USB Direct menuCanceling List of status and error messagesActivating PPDS Mode Cancel not availableClose cover Deactivating PPDS ModeDefragmenting Flash DO NOT POWER OFF Disk recovery x/y XX% DO NOT POWER OFFFormatting Flash DO NOT POWER OFF Encrypting disk x/y XX% DO NOT POWER OFFError reading USB drive Formatting Disk x/y XX% DO NOT POWER OFFInvalid file format Internal System Error, Reload BookmarksInternal System Error, Reload Security Certificates Invalid Engine CodeProgramming disk DO NOT POWER OFF Menus are disabledNo jobs to cancel Power SaverRestore Held Jobs? Programming System Code DO NOT POWER OFFRemote Management Active DO NOT POWER OFF Resetting the printerStandard Bin Full Some held jobs were not restoredSome held jobs will not be restored Serial34 Incorrect paper type, check src 35 Insufficient memory to support Resource Save feature31 Missing or defective color cartridge 32 Replace unsupported color cartridge38 Memory full 37 Insufficient memory, some held jobs will not be restored50 PPDS font error 37 Insufficient memory to collate job56 Parallel port x disabled 54 Serial option x error54 Standard network software error 54 Network x software error58 Too many flash options installed 56 USB port x disabled57 Configuration change, held jobs were not restored 58 Too many disks installed82 Waste toner box missing 80 Scheduled maintenance63 Unformatted disk 82 Replace waste toner box84 Replace color pc units 289 Staple error900-999 Service message 84 Replace black pc unit1565 Emul Error Load Emul Option Conserving supplies Cleaning the exterior of the printerMaintaining the printer Storing suppliesPrinting a menu settings page Ordering suppliesChecking the status of supplies from a network computer Ordering toner cartridgesOrdering a waste toner box Replacing suppliesOrdering photoconductors Ordering staple cartridges1 Unpack the replacement waste toner box and accessories Waste toner box Door E6 Door E Printhead lens cleaner E6 Door tab3 Grasp the E6 Door tab, and then push the door down 2 Open Door E front printer door5 Remove the waste toner box 6 Place the plastic cover over the waste toner box7 Place the waste toner box in the recycling bag 8 Use the new printhead lens cleaner to clean the printhead lenses 10 Place the new printhead lens cleaner in the notches of Door E9 Insert the new waste toner box Cleaning the printhead lenses 11 Close Door E6 12 Close Door E13 Remove all paper from the printer paper path Waste toner box Door E6 Door E front door Printhead lens cleaner E6 Door tab1 Open Door E front door 4 Locate and remove the printhead lens cleaner from Door E 2 Grasp the E6 Door tab, and then push the door down3 Remove the waste toner box 8 Insert the waste toner box 7 Clean the remaining three printhead lenses10 Close Door E6 11 Close Door E 9 Place the printhead lens cleaner in the notches of Door EReplacing a photoconductor Photoconductor colorOpening name 4 Unpack the replacement photoconductor 5 Align and insert the end of the photoconductor6 Remove the tape from the top of the photoconductor Replacing a toner cartridge 5 Remove the cartridge by gently pulling it away from the printer 3 Open Door E front printer doorRecycling Lexmark products Moving the printer to another location Setting the printer up in a new locationMoving the printer Before moving the printer2 in. 50 mm 2.7 ft 825 mm 1.4 ft 418 mm 4 in. 100 mm 2.3 ft 693 mm Shipping the printerDisabling control panel menus Administrative supportAdjusting the brightness or contrast of the display Adjusting Power SaverContents will be lost. Continue? appears Restoring the factory default settingsEncrypting the printer hard disk Restoring Factory Defaults appears2 Click Configuration Locking the control panel menus using the Embedded Web ServerModifying confidential print settings Locking the entire printer2 Click Configuration Using 802.1x authenticationSupporting IPSec Supporting SNMPv32 Click Configuration Creating an administrative passwordUsing Secure mode 2 Click Configuration5 Click TCP/IP Port Access The Ground Fault Circuit Interrupter GFCI has not tripped TroubleshootingChecking an unresponsive printer Door A will not shut properlyControl panel display is blank or displays only diamonds Solving printing problemsError message about reading USB drive appears Multiple-language PDFs do not printHas a formatting error occurred? Make sure the correct printer software is installedMake sure the internal print server is installed properly and working Make sure you are using a recommended USB, serial, or Ethernet cableIncorrect characters print Check the Paper Type settingAre the Paper Size and Paper Type settings the same for each tray? Job prints from the wrong tray or on the wrong paperMake sure the option is installed Solving option problemsOption does not operate correctly or quits after it is installed Reset the printerFlash memory card Solving paper feed problemsMake sure the network software is configured correctly FinisherMake sure there is not too much paper in the paper tray Print jobs are not routed to the booklet-maker binPaper jam message remains after jam is cleared Page that jammed does not reprint after you clear the jamSolving print quality problems Isolating print quality problemsBlank pages Clipped images Check the Paper Size settingReduce the Toner Darkness setting Characters have jagged or uneven edgesLight colored line, white line, or incorrectly colored line Check the Page size settingClean the printhead lenses Incorrect marginsHas paper absorbed moisture due to high humidity? Check the darkness, brightness, and contrast settingsPrint irregularities Print is too darkCheck the Paper Type setting Print is too lightMake sure Color Saver is set to Off Check the darkness, brightness, and contrast settingsToner fog or background shading appears on the page Repeating defectsSkewed print Solid color pagesTransparency print quality is poor Check the Paper Texture settingToner rubs off Toner specksWhat is RGB color? Solving color quality problemsFAQ about color printing Uneven print densityWhat is manual color correction? The printed page appears tinted. Can I adjust the color?Manual Color menu What are detailed Color Samples and how do I access them?How can I match a particular color such as a corporate logo? 3 Click Configuration 4 Click Color Samples Contacting Customer SupportTrademarks NoticesEdition notice UNITED STATES GOVERNMENT RIGHTSIndustry Canada compliance statement Industry Canada noticesConventions Exposure to radio frequency radiationRadio interference notice European Community EC directives conformityIndustry Canada Canada Noise emission levels India emissions notice1-meter average sound pressure, dBA Temperature informationWaste from Electrical and Electronic Equipment WEEE directive Product disposalNotice to users of the Canadian telephone network Notice to users of the New Zealand telephone networkAvis réservé aux utilisateurs du réseau téléphonique du Canada Verwendung dieses Produkts in der Schweiz Using this product in SwitzerlandSouth Africa telecommunications notice Utilisation de ce produit en SuissePower Saver Power consumptionStatement of Limited Warranty Product power consumptionLexmark International, Inc., Lexington, KY Limited warrantyLimited warranty service Extent of limited warrantyAdditional rights Limitation of liabilityNumerics IndexPage Page printer configurations 9 models 9 moving

283–284 and 287–288 paper jams

Covers, knobs, and handles located behind finisher Door G

Cover G1

Cover G2

Knob G3

Cover G4

Cover G7

Knob G8

Handle G9