April
Users Guide
C935 Series
2007 Lexmark International, Inc. All rights reserved
Safety information
Safety information
Contents
Installing options
Loading paper and specialty media
Clearing jams
Printing
Understanding printer menus
Administrative support
Understanding printer messages
Maintaining the printer
Troubleshooting
Index
Notices
Configured models
Printer configurations
Learning about the printer
Basic model
The High capacity feeder holds 2520 sheets and includes
Standard 520-sheet tray Tray
4-520-sheet tray Tray 5-867-sheet tray Tray 6-1133-sheet tray Tray
Multipurpose feeder Duplex unit
8-10
Fully configured model
Horizontal transport unit HTU Control panel Finisher
Finisher standard bin Finisher bin Finisher bin 2 booklet-maker
Understanding the control panel
Control panel item
Description
Installing internal options
Installing options
Accessing the system board to install internal options
Available options
Note This operation requires a #2 Phillips screwdriver
2 Use the illustration below to locate the appropriate connector
1 Remove the cover and system board
a Turn the screws on the cover counterclockwise, and then remove them
Installing a memory card
Installing a flash memory or firmware card
Installing a printer hard disk
1 Access the system board
3 Attach the ribbon cable to the hard disk
4 Attach the mounting plate to the hard disk with the screws
Installing an internal print server or port interface card
Reinstalling the system board
Attaching cables
USB port Ethernet port
Configuring Universal paper settings
Setting the Paper Size and Paper Type
Loading paper and specialty media
Specify a unit of measurement
Specify a feed direction
Specify the paper height and width
Loading the 520-sheet trays
Loading the 520-sheet trays
Short-edge orientation
Long-edge orientation
Using A5 or statement paper sizes
Loading the 867- and 1133-sheet trays
Paper guides Size indicators Stack height limiter
Using the multipurpose feeder
4 Load the paper stack with the recommended print side faceup
6 Insert the tray into the printer
3 Prepare the paper for loading
1 Pull the multipurpose feeder tray down
Load envelopes with the flap side up
Note Load only one size and type of paper at a time
6 From the control panel, set the Paper Size and Paper Type
Linking trays
Linking and unlinking trays
Unlinking trays
Assigning a Custom Type x name
Changing a Custom Type x name
5 Click Paper Menu 6 Click Custom Name
9 Click Custom Types
Weight
Paper characteristics
Moisture content
Fiber content
Unacceptable paper
Using recycled paper
Selecting paper
Selecting preprinted forms and letterhead
Loading letterhead in the multipurpose feeder
Using letterhead
Loading letterhead in the 520-sheet trays
Long-edge orientation
Loading letterhead in the 867-sheet tray
Using transparencies
Loading letterhead in the 1133-sheet tray
Short-edge orientation
Using labels
Using envelopes
Storing paper
Using card stock
Paper sizes supported by the printer
Supported paper sizes, types, and weights
Executive
Folio
B5 Envelope
Paper types and weights supported by the printer
176 x 250 mm
6.9 x 9.8 in
Plain Paper
Paper types and weights supported by the finisher
Bond
Letterhead
Supported finishing features
Horizonal transport unit
Finisher standard bin
Bin 2 finishing features
Bin 1 finishing features
Bin 2 booklet-maker
Executive
Folio
Executive
JIS B4
JIS B5
Printing
Installing printer software
Printing a document from Windows
Printing a document from a Macintosh computer
Printing confidential and other held jobs from Windows
2 Click Properties, Preferences, Options, or Setup
3 Click Other Options, and then click Print and Hold
Printing confidential and other held jobs from a Macintosh computer
Printing from a USB flash memory device
Printing a network setup page
Printing a menu settings page
Printing information pages
Printing a font sample list
Canceling a print job from the control panel
Canceling a print job
Printing a directory list
Printing the print quality test pages
Canceling a print job from the Windows desktop
Canceling a print job from the Windows taskbar
Canceling a print job from Mac OS
Printing in black and white
3 Click Configuration 4 Click Print Settings 5 Click Setup Menu
Using Max Speed and Max Yield
Clearing jams
Avoiding jams
Understanding jam numbers and locations
Jam numbers
200-203 paper jams
Area name
Instructions
2 Lift the green lever, and then pull the paper up and toward you
230-231 paper jams
Note Make sure all paper fragments are removed
3 Push the green lever down 4 Close Door A 5 Press
Note Make sure all paper fragments are removed
2 Lift the green lever, and then pull the paper up and toward you
3 Push the green lever down 4 Close Door A
5 Pull the multipurpose feeder down, and then open Door B
6 Remove the jammed paper 7 Close Door B 8 Press
241 paper jam
1 Open Door C 2 Pull the paper down and toward you
Note Make sure all paper fragments are removed 3 Close Door C
4 Open Tray 1, and then remove any crumpled paper from the tray
242-244 paper jams
5 Close the tray 6 Press
1 Open Door D 2 Pull the paper down and away from the printer
4 Clear any crumpled paper from Trays
Note Make sure all paper fragments are removed 3 Close Door D
a Open Tray 2, and then remove any crumpled paper b Close Tray
c Open Tray 3, and then remove any crumpled paper d Close Tray
e Open Tray 4, and then remove any crumpled paper
250 paper jam
f Open the inside cover, and then remove any jammed paper
g Close the inside cover, and then close Tray 5 Press
3 Load the paper into the multipurpose feeder
280-282 paper jams
5 Press
1 Open Cover F 2 Remove the jammed paper 3 Close Cover F 4 Press
Covers, knobs, and handles located behind finisher Door G
283-284 and 287-288 paper jams
Cover G1
Cover G2
2 Lift both Cover G1 levers, and then remove any jammed paper
1 Open Door G
3 Move Cover G2 to the right, and then remove any jammed paper
4 Move Cover G4 down, and then remove any jammed paper
284-286 paper jams
8 Close Door G 9 Press
1 Open Door H 2 Remove the jammed paper 3 Close Door H 4 Press
289 staple jam
1 Open Door G 2 Slide the G5 stapler toward the front of the finisher
3 Lift the lever, and then remove the staple cartridge
4 Open the staple cover
5 Remove the jammed staple, and then close the cover
6 Place the staple cartridge into the upper stapler
8 Remove the staple cartridge identified on the display
7 Open the lower staple drawer
10 Close the staple drawer 11 Close Door G 12 Press
Menus list
Understanding printer menus
Settings
Menu
Cyan, Magenta, Yellow, or Black Toner
Supplies menu
Color PC Units
Black PC Unit
Paper menu
Default Source menu
Paper Size/Type menu
Default Source
MP Feeder Size
Menu item
MP Feeder Type
Manual Paper Size
Configure MP
Configure MP menu
Manual Paper Type
Manual Envelope Size
Paper Texture menu
Substitute Size menu
Substitute Size
Plain Texture
Envelope Texture
Paper Loading menu
Letterhead Texture
Preprinted Texture
Preprinted Loading
Custom Types menu
Colored Loading
Glossy Loading
Bin Setup menu
Universal Setup menu
Units of Measure
Portrait Width
Reports menu
Reports menu
Configure Bins
Menu Settings Page
Network x Setup Page
Network Setup Page
Wireless Setup Page
NetWare Setup Page
Setup menu
Settings menu
Power Saver
Display Language
Alarms
Standby Mode
Timeouts
Timeouts
Print Recovery
Timeouts
Print Recovery
Print Recovery
Description
Menu item
Print Area
Download Target
Factory Defaults
Finishing menu
Duplex
Duplex Bind
Separator Source
Separator Sheets
Multipage Print
Multipage Order
Hole Punch Mode
Quality menu
Print Mode
Staple Job
Toner Darkness
Print Resolution
Color Saver
RGB Brightness
Manual Color
Color Samples
or Setup
Utilities menu
Factory Defaults
Manual Color
Format Flash
Remove Held Jobs
Defragment Flash
Format Disk
Job Acct Stat
PDF menu
Hex Trace
Coverage Estimator
PCL Emul menu
PostScript menu
Print PS Error
Font Priority
PCL Emulation Settings
Symbol Set
PCL Emulation Settings
PCL Emulation Settings
PCL Emulation Settings
PCL Emulation Settings
Tray Renumber
Tray Renumber
Orientation
PPDS menu
Lines per Page
Lines per Inch
Auto CR after LF
HTML menu
Auto LF after CR
Font Name
Scale
Image menu
Orientation
Margin Size
Network/Ports menu
Security menu
TCP/IP menu
Max Invalid PIN
TCP/IP
IPv6 menu
TCP/IP
IPv6
Standard Network and Network x menus
Wireless menu
PCL SmartSwitch
PS SmartSwitch
Menu item
NPA Mode
Description
Network Buffer
PCL SmartSwitch
Standard USB and USB x menus
PS SmartSwitch
NPA Mode
PCL SmartSwitch
Serial x menu
Job Buffering
Mac Binary PS
NPA Mode
PS SmartSwitch
Menu item
Description
Robust XON
Serial Protocol
Baud
Data Bits
AppleTalk menu
NetWare menu
View Login Name
View Print Mode
LexLink menu
Help menu
USB Direct menu
Set Zone
Activating PPDS Mode
List of status and error messages
Cancel not available
Canceling
Defragmenting Flash DO NOT POWER OFF
Deactivating PPDS Mode
Disk recovery x/y XX% DO NOT POWER OFF
Close cover
Error reading USB drive
Encrypting disk x/y XX% DO NOT POWER OFF
Formatting Disk x/y XX% DO NOT POWER OFF
Formatting Flash DO NOT POWER OFF
Internal System Error, Reload Security Certificates
Internal System Error, Reload Bookmarks
Invalid Engine Code
Invalid file format
No jobs to cancel
Menus are disabled
Power Saver
Programming disk DO NOT POWER OFF
Remote Management Active DO NOT POWER OFF
Programming System Code DO NOT POWER OFF
Resetting the printer
Restore Held Jobs?
Some held jobs will not be restored
Some held jobs were not restored
Serial
Standard Bin Full
31 Missing or defective color cartridge
35 Insufficient memory to support Resource Save feature
32 Replace unsupported color cartridge
34 Incorrect paper type, check src
50 PPDS font error
37 Insufficient memory, some held jobs will not be restored
37 Insufficient memory to collate job
38 Memory full
54 Standard network software error
54 Serial option x error
54 Network x software error
56 Parallel port x disabled
57 Configuration change, held jobs were not restored
56 USB port x disabled
58 Too many disks installed
58 Too many flash options installed
63 Unformatted disk
80 Scheduled maintenance
82 Replace waste toner box
82 Waste toner box missing
900-999 Service message
289 Staple error
84 Replace black pc unit
84 Replace color pc units
1565 Emul Error Load Emul Option
Maintaining the printer
Cleaning the exterior of the printer
Storing supplies
Conserving supplies
Checking the status of supplies from a network computer
Ordering supplies
Ordering toner cartridges
Printing a menu settings page
Ordering photoconductors
Replacing supplies
Ordering staple cartridges
Ordering a waste toner box
1 Unpack the replacement waste toner box and accessories
Waste toner box Door E6 Door E Printhead lens cleaner E6 Door tab
3 Grasp the E6 Door tab, and then push the door down
2 Open Door E front printer door
5 Remove the waste toner box
6 Place the plastic cover over the waste toner box
7 Place the waste toner box in the recycling bag
8 Use the new printhead lens cleaner to clean the printhead lenses
10 Place the new printhead lens cleaner in the notches of Door E
9 Insert the new waste toner box
Cleaning the printhead lenses
11 Close Door E6 12 Close Door E
13 Remove all paper from the printer paper path
Waste toner box Door E6 Door E front door Printhead lens cleaner
E6 Door tab
1 Open Door E front door
4 Locate and remove the printhead lens cleaner from Door E
2 Grasp the E6 Door tab, and then push the door down
3 Remove the waste toner box
8 Insert the waste toner box
7 Clean the remaining three printhead lenses
10 Close Door E6 11 Close Door E
9 Place the printhead lens cleaner in the notches of Door E
Replacing a photoconductor
Photoconductor color
Opening name
4 Unpack the replacement photoconductor
5 Align and insert the end of the photoconductor
6 Remove the tape from the top of the photoconductor
Replacing a toner cartridge
5 Remove the cartridge by gently pulling it away from the printer
3 Open Door E front printer door
Recycling Lexmark products
Moving the printer
Setting the printer up in a new location
Before moving the printer
Moving the printer to another location
2 in. 50 mm 2.7 ft 825 mm 1.4 ft 418 mm 4 in. 100 mm 2.3 ft 693 mm
Shipping the printer
Adjusting the brightness or contrast of the display
Administrative support
Adjusting Power Saver
Disabling control panel menus
Encrypting the printer hard disk
Restoring the factory default settings
Restoring Factory Defaults appears
Contents will be lost. Continue? appears
Modifying confidential print settings
Locking the control panel menus using the Embedded Web Server
Locking the entire printer
2 Click Configuration
Supporting IPSec
Using 802.1x authentication
Supporting SNMPv3
2 Click Configuration
Using Secure mode
Creating an administrative password
2 Click Configuration
2 Click Configuration
5 Click TCP/IP Port Access
Checking an unresponsive printer
Troubleshooting
Door A will not shut properly
The Ground Fault Circuit Interrupter GFCI has not tripped
Error message about reading USB drive appears
Solving printing problems
Multiple-language PDFs do not print
Control panel display is blank or displays only diamonds
Make sure the internal print server is installed properly and working
Make sure the correct printer software is installed
Make sure you are using a recommended USB, serial, or Ethernet cable
Has a formatting error occurred?
Are the Paper Size and Paper Type settings the same for each tray?
Check the Paper Type setting
Job prints from the wrong tray or on the wrong paper
Incorrect characters print
Option does not operate correctly or quits after it is installed
Solving option problems
Reset the printer
Make sure the option is installed
Make sure the network software is configured correctly
Solving paper feed problems
Finisher
Flash memory card
Paper jam message remains after jam is cleared
Print jobs are not routed to the booklet-maker bin
Page that jammed does not reprint after you clear the jam
Make sure there is not too much paper in the paper tray
Solving print quality problems
Isolating print quality problems
Blank pages
Reduce the Toner Darkness setting
Check the Paper Size setting
Characters have jagged or uneven edges
Clipped images
Clean the printhead lenses
Check the Page size setting
Incorrect margins
Light colored line, white line, or incorrectly colored line
Print irregularities
Check the darkness, brightness, and contrast settings
Print is too dark
Has paper absorbed moisture due to high humidity?
Make sure Color Saver is set to Off
Print is too light
Check the darkness, brightness, and contrast settings
Check the Paper Type setting
Skewed print
Repeating defects
Solid color pages
Toner fog or background shading appears on the page
Toner rubs off
Check the Paper Texture setting
Toner specks
Transparency print quality is poor
FAQ about color printing
Solving color quality problems
Uneven print density
What is RGB color?
What is manual color correction?
The printed page appears tinted. Can I adjust the color?
Manual Color menu
What are detailed Color Samples and how do I access them?
How can I match a particular color such as a corporate logo?
3 Click Configuration 4 Click Color Samples
Contacting Customer Support
Edition notice
Notices
UNITED STATES GOVERNMENT RIGHTS
Trademarks
Conventions
Industry Canada notices
Exposure to radio frequency radiation
Industry Canada compliance statement
Radio interference notice
European Community EC directives conformity
Industry Canada Canada
Noise emission levels
India emissions notice
Waste from Electrical and Electronic Equipment WEEE directive
Temperature information
Product disposal
1-meter average sound pressure, dBA
Notice to users of the Canadian telephone network
Notice to users of the New Zealand telephone network
Avis réservé aux utilisateurs du réseau téléphonique du Canada
South Africa telecommunications notice
Using this product in Switzerland
Utilisation de ce produit en Suisse
Verwendung dieses Produkts in der Schweiz
Statement of Limited Warranty
Power consumption
Product power consumption
Power Saver
Limited warranty service
Limited warranty
Extent of limited warranty
Lexmark International, Inc., Lexington, KY
Additional rights
Limitation of liability
Numerics
Index
Page
Page
printer configurations 9 models 9 moving