Using Secure mode

146

Troubleshooting

148

Checking an unresponsive printer

148

Door A will not shut properly

148

Solving printing problems

149

Multiple-language PDFs do not print

149

Control panel display is blank or displays only diamonds

149

Error message about reading USB drive appears

149

Jobs do not print

149

Confidential and other held jobs do not print

150

Job takes longer than expected to print

150

Job prints from the wrong tray or on the wrong paper

151

Incorrect characters print

151

Tray linking does not work

151

Large jobs do not collate

151

Unexpected page breaks occur

151

Solving option problems

152

Option does not operate correctly or quits after it is installed

152

Drawers

152

Finisher

153

Flash memory card

153

Hard disk with adapter

153

Internal print server

153

Memory card

153

USB/parallel interface card

153

Solving paper feed problems

153

Paper frequently jams

153

Print jobs are not routed to the booklet-maker bin

154

Paper jam message remains after jam is cleared

154

Page that jammed does not reprint after you clear the jam

154

Solving print quality problems

155

Isolating print quality problems

155

Blank pages

155

Characters have jagged or uneven edges

156

Clipped images

156

Dark lines

156

Gray background

156

Incorrect margins

157

Light colored line, white line, or incorrectly colored line

157

Paper curl

157

Print irregularities

158

Print is too dark

158

Print is too light

159

Repeating defects

160

Skewed print

160

7

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Lexmark C935 manual 148, Troubleshooting