When You Have Problems Operating the Machine

Problem

Cause

Solution

 

 

 

 

 

 

 

Misfeeds occur frequently.

The tray's side fences

• Remove the paper. See p.103 “Re-

 

 

 

may not be locked.

moving Jammed Paper”.

 

 

 

 

• Check the side fences are locked.

 

 

 

 

See p.83 “Changing the Paper Size”.

 

1

Misfeeds occur frequently.

The tray's end fence may

• Remove the paper. See p.103 “Re-

 

 

 

not be set properly.

moving Jammed Paper”.

 

 

 

 

• Check the end fence is set properly.

 

 

 

 

See p.83 “Changing the Paper Size”.

 

 

 

 

 

 

 

Misfeeds occur frequently.

Paper of undetectable

• Remove the paper. See p.103 “Re-

 

 

 

size has been loaded.

moving Jammed Paper”.

 

 

 

 

• When loading the paper of unde-

 

 

 

 

tectable size, specify the paper size

 

 

 

 

in “Tray Paper Size”. See “Paper

 

 

 

 

Size: Tray 1-4”, General Settings

 

 

 

 

Guide and “Copy Paper”, About

 

 

 

 

This Machine.

 

 

 

 

 

 

 

Misfeeds occur frequently.

There is a foreign object

• Remove the paper. See p.103 “Re-

 

 

 

on the finisher tray.

moving Jammed Paper”.

 

 

 

 

• Do not place anything on the finish-

 

 

 

 

er tray. It may cause a paper jam.

 

 

 

 

 

 

 

Misfeeds occur frequently.

The staple cartridge is not

The Booklet Finisher SR3020 requires

 

 

 

set correctly.

the saddle stitch stapler cartridge also.

 

 

 

 

See p.98 “Adding Staples”.

 

 

 

 

 

 

 

Cannot print in duplex

[1 Sided Copy] is selected

Select [2 Sided Copy] for Paper Type:

 

 

mode.

for Paper Type: Tray 1-4.

Tray 1-4 See “Paper Size: Tray 1-4”,

 

 

 

 

General Settings Guide.

 

 

 

 

 

 

 

Cannot print in duplex

You cannot select duplex

Select a paper type that allows duplex

 

 

mode.

printing if the paper type

printing. See “Paper Size: Tray 1-4”,

 

 

 

is set to [OHP], [Thin Pa-

General Settings Guide.

 

 

 

per], [Label Paper], [Thick

 

 

 

 

Paper 2] or [Thick Paper 3].

 

 

 

 

 

 

 

 

Authentication failed.

The entered login user

Inquire the user administrator for the

 

 

 

name or login password

correct login user name and login pass-

 

 

 

is not correct.

word.

 

 

 

 

 

 

 

Authentication failed.

The machine cannot per-

Contact the administrator.

 

 

 

form authentication.

 

 

 

 

 

 

 

 

The selected file(s) con-

You have tried to delete

Files can be deleted by the person who

 

 

tained file(s) without ac-

files without the authori-

created the file. To delete a file which

 

 

cess privileges. Only

ty to do so.

you are not authorized to delete, con-

 

 

file(s) with access privi-

 

tact the person who created the file.

 

 

leges will be deleted.

 

 

 

 

 

 

 

 

 

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