When You Cannot Send or Receive Fax Messages as Wanted

Problem

Cause

Solution

 

 

 

 

 

 

 

 

 

To cancel a Memory

-

If the original is being sent or if it is in

 

 

 

Transmission.

 

standby, press the {Clear/Stop} key or

 

 

 

 

 

[Check / Stop Transmission File]. See

 

 

 

 

 

“Canceling a Transmission”, Facsimile

 

 

 

 

 

Reference.

 

 

 

 

 

 

 

 

 

To cancel an Immediate

-

Press the {Clear/Stop}key. See “Cancel-

 

 

 

Transmission.

 

ing a Transmission”, Facsimile Refer-

 

 

 

 

 

ence.

 

 

 

 

 

 

 

 

 

Although a group specifi-

The number of specified

A maximum of 500 parties can be spec-

 

 

 

cation was set for the fol-

destinations exceeds

ified for a group. Check if there are over

 

 

 

3

lowing, reception was not

the maximum number

the specified numbers registered in the

 

 

possible.

that can be specified as

address book. If a group was registered

 

 

 

Receiving Station of In-

a group.

in another group or designated in 1-5 of

 

 

 

 

Transfer Box, transmission is canceled

 

 

 

formation Box, Forward-

 

 

 

 

 

but an error message does not appear.

 

 

 

ing, Forwarding of

 

 

 

 

 

See “Registering a Names to a Group”,

 

 

 

Special Sender, Reception

 

 

 

 

 

General Settings Guide.

 

 

 

Report e-mail, Email TX

 

 

 

 

 

 

 

 

 

Results, routing e-mail

 

 

 

 

 

received via SMTP.

 

 

 

 

 

 

 

 

 

 

 

❖ Reception

 

 

 

 

 

 

 

 

 

 

Problem

Cause

Solution

 

 

 

 

 

 

 

 

 

The machine failed to

If this happened when

• Load paper into the tray.

 

 

 

print received fax docu-

the Receive File indicator

• Add toner.

 

 

 

ments.

was lit, low paper may

See “Substitute Reception”, Facsimile

 

 

 

 

have caused printing to

 

 

 

 

Reference.

 

 

 

 

stop.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The machine failed to

Store has been selected

Print the fax documents using a Web

 

 

 

print received fax docu-

for Reception File Setting.

browser or the Print Stored RX File

 

 

 

ments.

 

function. See “Printing Received and

 

 

 

 

 

Stored Documents” and “Printing fax

 

 

 

 

 

information using a Web browser”,

 

 

 

 

 

Facsimile Reference.

 

 

 

 

 

 

 

 

 

The machine failed to print

Add Paper indicator is lit.

Load paper into the tray. See p.79

 

 

 

received fax documents.

 

“Loading paper”.

 

 

 

 

 

 

 

 

 

❖ Printing

 

 

 

 

 

 

 

 

 

Problem

Cause

Solution

 

 

 

 

 

 

 

 

Print is slanted.

The tray's side fences

Check the side fences are locked. See

 

 

 

 

might not be locked.

p.83 “Changing the Paper Size”.

 

 

 

 

 

 

 

Print is slanted.

The paper is fed at a slant.

Load the paper correctly. See p.79

 

 

 

 

 

“Loading paper”.

 

 

 

 

 

 

 

Misfeeds occur frequently.

The number of feeding in

Load paper only as high as the upper

 

 

 

 

exceeds the capacity of

limit markings on the side fences of the

 

 

 

the machine.

paper tray or bypass tray. See “Copy

 

 

 

 

Paper”, About This Machine.

 

 

 

 

 

 

 

 

41