Troubleshooting When Using the Scanner Function
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| Message | Cause | Solution | |
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| Scanner is in use | A function of the machine | Wait for a while and reconnect. | |
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| for other func- | other than the scanner |
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| tion. Please wait. | function is being used such |
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| as the copier function. |
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| Insufficient mem- | Memory is insufficient. | • Close all the unnecessary applica- | |
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| ory. Close all |
| tions running on the client computer. | |
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| other applica- |
| • Uninstall the TWAIN driver, and | |
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| tions, then re- |
| then reinstall it after restarting the | |
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| start scanning. |
| computer. | |
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| No User Code is | Access is restricted with | Contact the administrator of the ma- | |
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| registered. Con- | user codes. | chine. | |
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| sult your system |
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| administrator. |
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| Any of Login User | The entered login user | • Check the login user name, login | |
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| Name, Login Pass- | name, password, or driv- | password, and driver encryption | |
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| word or Driver | er encryption key was in- | key. | |
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| Encryption Key is | valid. | • Permission to use this function has | ||
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| incorrect. |
| not been granted. Contact the ad- | |
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| ministrator. | |
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| Cannot register | Failed to authenticate the | Contact the administrator of the ma- | |
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| the user because | user at the authentication | chine. | |
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| the scanner's ad- | server because the ad- |
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| dress book is | dress book is full. |
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| full. |
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| The user has been | Failed to authenticate the | Contact the administrator of the ma- | |
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| already regis- | user at the authentication | chine. | |
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| tered in the | server because same user |
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| scanner's address | name has been already |
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| book. | registered in the address |
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| book. |
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