Troubleshooting When Using the Copy Function

 

 

Problem

Cause

Solution

 

 

 

 

 

 

 

Copies are not stapled.

The number of copies ex-

Check the stapler capacity. See “Sup-

 

 

 

ceeds the capacity of the

plementary Informations”, Copy/Doc-

 

 

 

stapler.

ument Server Reference.

 

 

 

 

 

 

 

Copies are not stapled.

Copy paper is curled.

Turn the copy paper over in the tray.

 

 

 

 

 

 

 

Staples are wrongly posi-

Originals are not set cor-

Check the correct position to place the

 

 

tioned.

rectly.

originals. See “Staple”, Copy/Docu-

2

 

 

 

ment Server Reference.

 

 

 

 

 

 

 

You cannot combine sev-

Selected functions cannot

Check the combination of functions

 

 

eral functions.

be used together.

and make the settings again. See “Func-

 

 

 

 

tion Compatibility”, Copy/Document

 

 

 

 

Server Reference.

 

 

 

 

 

 

 

When sorting, the pages

The memory became full

You can interrupt copying when the

 

 

are divided into two

in the middle of sorting

memory becomes full. See “Memory

 

 

blocks.

and the pages were deliv-

Full Auto Scan Restart”, General Set-

 

 

 

ered in two blocks.

tings Guide.

 

 

 

 

 

 

 

Paper does not output

When you stop printing

Press the {Clear Modes} key and cancel

 

 

during printing with sta-

while using the staple

copy settings, including stapling.

 

 

pling.

function, paper not sta-

 

 

 

 

pled during printing may

 

 

 

 

be left in the staple unit.

 

 

 

 

 

 

 

 

The copy is grayed out or

You have copied a copy-

Check the document. See “Using [Data

 

 

a text pattern appears in

guarded document pro-

Security for Copying]”, Printer Reference.

 

 

the background of the

tected from unauthorized

 

 

 

copy.

copying.

 

 

 

 

 

 

 

 

Images are skewed.

The side fences in the

Make sure the paper guide is locked.

 

 

 

paper feed tray is not

See p.83 “Changing the Paper Size”.

 

 

 

locked.

 

 

 

 

 

 

 

 

Images are skewed.

The paper is feeding in at

Load the paper correctly. See p.79

 

 

 

a slant.

“Loading paper”.

 

 

 

 

 

 

 

❖ Edit

 

 

 

 

 

 

 

 

 

Problem

Cause

Solution

 

 

 

 

 

 

 

In Double Copies mode,

Combination of original

Select A3L for A4K originals and A4

 

 

parts of the original im-

and copy paper is not cor-

for A5 originals.

 

 

age are not copied.

rect.

 

 

 

 

 

 

 

 

In Border, Centre, or Cen-

You set a wide erased

Make the margin width narrower. You

 

 

tre/ Border mode, parts

margin.

can adjust it between 2 - 99 mm (0.1” -

 

 

of the original image are

 

3.9”). See “Erase Border Width” and

 

 

not copied.

 

“Erase Centre Width”, General Settings

 

 

 

 

Guide.

 

 

 

 

 

 

 

In Border, Centre, or Cen-

Originals are not scanned

Place the originals correctly.

 

 

tre/ Border mode, parts

correctly.

 

 

 

of the original image are

 

 

 

 

not copied.

 

 

 

 

 

 

 

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