Troubleshooting When Using the Copy Function

Duplex

 

 

Problem

Cause

Solution

 

 

 

 

 

 

 

Cannot print in duplex

You have loaded paper

Remove paper loaded on the bypass

 

 

mode.

on the bypass tray.

tray. Load paper in another tray.

 

 

 

 

 

 

 

Cannot print in duplex

You have loaded paper

Change the paper.

 

 

mode.

exceeding 169 g/m2.

 

 

 

 

 

 

2

 

Cannot print in duplex

You have selected a tray

Set the tray to [2 Sided Copy] in [Tray Pa-

 

 

 

 

mode.

which is set to [1 Sided

per Settings] in [System Settings]. See

 

 

 

 

Copy] in [Tray Paper Set-

“System Settings”, General Settings

 

 

 

tings] in [System Settings].

Guide.

 

 

 

 

 

 

 

Copies are not in correct

You placed the originals

When placing a stack of originals in the

 

 

order.

in the incorrect order.

ADF, the last page should be on the bot-

 

 

 

 

tom.

 

 

 

 

If you place an original on the exposure

 

 

 

 

glass, start with the first page to be cop-

 

 

 

 

ied.

 

 

 

 

 

 

 

When using Duplex,

You placed the originals

Place the original in the correct orienta-

 

 

copy is made Top to Bot-

in the wrong orientation.

tion. See “Original Orientation”,

 

 

tom even though [Top to

 

Copy/Document Server Reference.

 

 

Top] is selected.

 

 

 

 

 

 

 

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