Troubleshooting When Using the Copy Function
❖Duplex
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| Problem | Cause | Solution |
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| Cannot print in duplex | You have loaded paper | Remove paper loaded on the bypass |
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| mode. | on the bypass tray. | tray. Load paper in another tray. |
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| Cannot print in duplex | You have loaded paper | Change the paper. |
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| mode. | exceeding 169 g/m2. |
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| Cannot print in duplex | You have selected a tray | Set the tray to [2 Sided Copy] in [Tray Pa- |
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| mode. | which is set to [1 Sided | per Settings] in [System Settings]. See |
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| Copy] in [Tray Paper Set- | “System Settings”, General Settings |
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| tings] in [System Settings]. | Guide. |
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| Copies are not in correct | You placed the originals | When placing a stack of originals in the |
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| order. | in the incorrect order. | ADF, the last page should be on the bot- |
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| tom. |
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| If you place an original on the exposure |
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| glass, start with the first page to be cop- |
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| ied. |
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| When using Duplex, | You placed the originals | Place the original in the correct orienta- |
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| copy is made Top to Bot- | in the wrong orientation. | tion. See “Original Orientation”, |
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| tom even though [Top to |
| Copy/Document Server Reference. |
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| Top] is selected. |
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