Troubleshooting When Using the Scanner Function
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| Message | Cause | Solution |
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| Output buffer is | Too many jobs are in | Retry sending after sending jobs in |
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| full. Sending the | standby state, and send- | standby state completes. |
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| data has been | ing was cancelled. |
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| cancelled. Please |
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| try again later. |
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| Exceeded max. | The file being stored has | Specify whether to use the data or not. |
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| number of pages | exceeded the max. num- | Scan the pages that were not scanned |
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| per file. Do you | ber of pages for one file. | and store them as a new file. See “Stor- |
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| want to store the |
| ing Files Using the Scanner Function”, |
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| Scanner Reference. | |
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| scanned pages as |
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| 1 file? |
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| Exceeded maximum | Too many files are wait- | Please try again after they have been |
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| number of file to | ing to be delivered. | delivered. |
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| store. Delete all |
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| unnecessary files. |
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5 |
| Exceeded max. num- | Too many files are wait- | Please try again after they have been |
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| ber of stored | ing to be delivered. | delivered. |
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| files. Cannot send |
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| the scanned data |
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| as capturing files |
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| is unavailable. |
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| Exceeded max. num- | The maximum number of | Check the files stored by the other func- |
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| ber of files which | files that can be stored in | tions, and then delete unneeded files. |
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| can be used in | the document server has | See “Document Server”, Copy/Docu- |
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| Document Server at | been exceeded. | ment Server Reference. |
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| the same time. |
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| Entered protec- | The correct protect desti- | Make sure the protection code is cor- |
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| tion code for | nation code was not en- | rect, and then enter it again. See “Regis- |
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| destination is | tered. | tering a Protection Code”, General |
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| incorrect. Please |
| Settings Guide. |
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| Entered user code | You have entered an in- | Check the authentication settings, and |
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| is not correct. | correct user code. | then enter a correct user code. |
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| Exceeded max. | The maximum enterable | Make sure the maximum number of |
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| number of alpha- | number of alphanumeric | characters which can be entered, and |
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| numeric charac- | characters has been ex- | then enter it again. See “Values of vari- |
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| ters. | ceeded. | ous set items for transmission/stor- |
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| age/delivery function”, Scanner | |
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| Reference. |
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| Authentication | The entered login user | Check the login user name and login |
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| has failed. | name or login password | password. The machine is unable to au- |
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| is incorrect. | thenticate. Contact an administrator. |
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