Troubleshooting When Using the Facsimile Function

When You Cannot Send or Receive Fax Messages as Wanted

This section explains likely causes of and possible solutions for transmission and reception-related problems.

❖Transmission/Reception

 

 

Problem

Cause

Solution

 

 

 

 

 

 

 

Both transmission and re-

The modular cord may be

Make sure that the modular cord is cor-

3

 

ceiving are impossible.

disconnected.

rectly connected. See “Connecting the

 

 

 

 

Machine to a Telephone Line and Tele-

 

 

 

 

phone”, Genera Settings Guide.

 

 

 

 

 

 

 

❖ Transmission

 

 

 

 

 

 

 

 

 

Problem

Cause

Solution

 

 

 

 

 

 

 

Document appears blank

The original was placed

Place it correctly. See “Placing Origi-

 

 

at the other end.

upside down.

nals”, Copy/Document Server Refer-

 

 

 

 

ence.

 

 

 

 

 

 

 

Transmission failed due

If the e-mail size specified

Set Max. E-mail Size to [Off], or set the

 

 

to “maximum e-mail

on the machine is too

maximum e-mail size to a larger value.

 

 

size” error.

large, the Internet Fax

Then, re-send the document. See “Max-

 

 

 

document cannot be sent.

imum E-mail Size”, General Settings

 

 

 

 

Guide.

 

 

 

 

 

 

 

When using On Hook

If the machine fails to de-

Press [Scan Size], select the scan area,

 

 

Dial or Manual Dial,

tect the size of the origi-

and then resend the document. If you

 

 

“Receiving da-

nal when {Start} key is

use On Hook Dial or Manual Dial fre-

 

 

ta...” appears and

pressed, it performs a re-

quently, it is recommended that you set

 

 

transmission is not al-

ceiving operation.

“Receive documents by pressing the

 

 

lowed.

 

{Start} key when originals are not set.”

 

 

 

 

to “Off” in User Parameters. If this is set

 

 

 

 

to “Off”, when using Manual Dial you

 

 

 

 

cannot receive by pressing the {Start}

 

 

 

 

key. See “Parameter Settings”, General

 

 

 

 

Settings Guide.

 

 

 

 

 

 

 

LAN-Fax Driver does not

The entered login user

Check your login user name, login

 

 

work.

name, login password, or

password, or driver encryption key,

 

 

 

driver encryption key is

and enter them correctly. Contact the

 

 

 

incorrect.

administrator.

 

 

 

 

 

 

 

LAN-Fax Driver does not

A high security level is

Contact the administrator.

 

 

work.

set by the extended secu-

 

 

 

 

rity function.

 

 

 

 

 

 

 

 

To cancel a Memory

-

Press the {Clear/Stop} key or [Stop] to

 

 

Transmission.

 

cancel the job during scanning. See

 

 

 

 

“Canceling a Transmission”, Facsimile

 

 

 

 

Reference.

 

 

 

 

 

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