2.Troubleshooting When Using the Copy Function

This chapter explains likely causes of and possible solutions for copier function problems.

When a Message Appears

This section explains the machine's main messages. If other messages appear, follow the instructions they contain.

Important

❒For messages that are not listed here, see p.9 “When You Have Problems Op- erating the Machine”.

Message

Cause

Solution

 

 

 

Cannot detect

Improper original is

Select paper manually, not in Auto Pa-

original size.

placed.

per Select mode, and do not use Auto

 

 

Reduce/Enlarge function. See “Sizes

 

 

difficult to detect”, Copy/Document

 

 

Server Reference.

 

 

 

Cannot detect

Improper original is

Place the original on the exposure glass.

original size.

placed.

See “Placing Originals on the Exposure

 

 

Glass” and “Sizes difficult to detect”,

 

 

Copy/Document Server Reference.

 

 

 

Cannot detect

Original is not placed.

Place your originals.

original size.

 

 

 

 

 

Check original

Original is not placed in a

Change the orientation of the original.

orientation.

proper orientation.

 

 

 

 

Check paper size.

Improper paper size is

If you press the {Start} key, copy will

 

set.

start onto the selected paper.

 

 

 

Rotate Sort is

A size of paper for which

Select the proper paper size. See “Sort”,

not available

Rotate Sort is not avail-

Copy/Document Server Reference.

with this paper

able is selected.

 

size.

 

 

 

 

 

Duplex is not

A paper size not available

The following paper sizes are available

available with

in Duplex mode has been

for Duplex mode: A3L, B4L, A4KL,

this paper size.

selected.

B5KL, A5K, 11”⋅17”L, Legal

 

 

(81/2”⋅14”)L, 81/4”⋅14”L, Letter

 

 

(81/2”⋅11”)KL, Executive

 

 

(71/4”⋅101/2”)KL, F/GL (8”⋅13”)L,

 

 

Foolscap (8”⋅13”)L, Folio

 

 

(81/4”⋅13”)L, 11”⋅15”L, 10”⋅14”L,

 

 

8”⋅10”L, 8KL, 16KKL. Select one of

 

 

these sizes.

 

 

 

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