
2.Troubleshooting When Using the Copy Function
This chapter explains likely causes of and possible solutions for copier function problems.
When a Message Appears
This section explains the machine's main messages. If other messages appear, follow the instructions they contain.
Important
❒For messages that are not listed here, see p.9 “When You Have Problems Op- erating the Machine”.
Message | Cause | Solution |
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Cannot detect | Improper original is | Select paper manually, not in Auto Pa- |
original size. | placed. | per Select mode, and do not use Auto |
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| Reduce/Enlarge function. See “Sizes |
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| difficult to detect”, Copy/Document |
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| Server Reference. |
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Cannot detect | Improper original is | Place the original on the exposure glass. |
original size. | placed. | See “Placing Originals on the Exposure |
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| Glass” and “Sizes difficult to detect”, |
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| Copy/Document Server Reference. |
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Cannot detect | Original is not placed. | Place your originals. |
original size. |
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Check original | Original is not placed in a | Change the orientation of the original. |
orientation. | proper orientation. |
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Check paper size. | Improper paper size is | If you press the {Start} key, copy will |
| set. | start onto the selected paper. |
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Rotate Sort is | A size of paper for which | Select the proper paper size. See “Sort”, |
not available | Rotate Sort is not avail- | Copy/Document Server Reference. |
with this paper | able is selected. |
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size. |
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Duplex is not | A paper size not available | The following paper sizes are available |
available with | in Duplex mode has been | for Duplex mode: A3L, B4L, A4KL, |
this paper size. | selected. | B5KL, A5K, 11”⋅17”L, Legal |
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| (81/2”⋅14”)L, 81/4”⋅14”L, Letter |
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| (81/2”⋅11”)KL, Executive |
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| (71/4”⋅101/2”)KL, F/GL (8”⋅13”)L, |
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| Foolscap (8”⋅13”)L, Folio |
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| (81/4”⋅13”)L, 11”⋅15”L, 10”⋅14”L, |
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| 8”⋅10”L, 8KL, 16KKL. Select one of |
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| these sizes. |
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