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| When a Message is Displayed | ||
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Message | Cause | Solution |
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Connection with | The correct Network set- | • Check the network settings of the |
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the destination | tings are not made. | client computer. |
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has failed. Check |
| • Check that components such as the |
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the status and |
| LAN cable are connected properly. |
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connection. To |
| • Check that the server settings are |
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check the current |
| correct and the server is working |
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status, press |
| properly. |
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[Scanned Files |
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Status]. |
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Authentication | The entered user name or | • Check that the user name and pass- |
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with the destina- | password was invalid. | word are correct. |
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tion has failed. |
| • Check that the ID and password for |
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Check settings. |
| the destination folder are correct. |
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To check the cur- |
| • A password of 128 or more charac- |
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rent status, |
| ters may not be recognized. |
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press [Scanned |
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Files Status]. |
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| 5 |
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Sender has not | The sender's name was | A sender's name should be specified |
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been specified. | not specified. | before sending |
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| specifying the sender's name. |
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Exceeded max. E- | The maximum | • Increase the size of [Max. |
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mail size. Sending | has been exceeded. | • Set [Divide & Send |
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| Page)] or [Yes (per Max. Size)]. |
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cancelled. Check |
| See “Send Settings”, General Settings |
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[Max. |
| Guide. |
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in Scanner Fea- |
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tures. |
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Sending the data | A network error has oc- | Wait until sending is retried automati- |
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has failed. The | curred and a file was not | cally after the preset interval. If sending |
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data will be re- | sent correctly. | fails again, contact the administrator. |
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sent later. |
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Transmission has | While a file was being | Try the operation once more. If the mes- |
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failed. To check | sent, a network error oc- | sage is still shown, the network may be |
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the current status, | curred and the file could | crowded. Contact the administrator. If |
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press [Scanned | not be sent correctly. | multiple files were sent, use the |
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| Scanned Files Status screen to check for |
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Files Status]. |
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| which file the problem occurred. |
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Transmission has | Transmission has failed. | Allocate sufficient space. |
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failed. Insuffi- | There was not enough |
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cient memory in the | free space on the hard |
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destination hard | disk of the SMTP server, |
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FTP server, or client com- |
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disk. To check the |
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puter at the destination. |
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current status, |
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press [Scanned |
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Files Status]. |
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