343 | Multi-Tech Systems MVP-2410, MVP-3010, MultiVOIPTM, E1

Chapter 9 Warranty, Service, and Tech Support

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Multi-Tech Systems MVP-2410, MVP-3010, MultiVOIPTM, E1 manual Warranty, Service, and Tech Support, 343

Contents

User Guide for Voice/IP Gateways S000384A User Guide Contents Contents MultiVOIP User Guide MultiVOIP User Guide Contents Overview About This Manual MultiVOIP Product Family MultiVOIP MVP2410 LEDs Introduction to TI MultiVOIPs MVP2410 & MVP24-48 Overview MultiVOIP User Guide MultiVOIP User Guide Overview Overview MultiVOIP User Guide MultiVOIP User Guide Overview Overview MultiVOIP User Guide MVP2410 LEDs T1 Front Panel LEDs LED Name Description MultiVOIP MVP3010 Chassis Introduction to EI MultiVOIPs MVP3010 & MVP30-60 Overview MultiVOIP User Guide MultiVOIP User Guide Overview Overview MultiVOIP User Guide MultiVOIP User Guide Overview Overview MultiVOIP User Guide MVP3010 LEDs E1 Front Panel LEDs MVP3010 Front Panel LED Definitions E1 LED Descriptions Specs for Digital T1 MultiVOIP Units Specifications Specs for Digital E1 MultiVOIP Units Digital E1 MultiVOIP Specifications Related Documentation Installation at a Glance Quick Start Instructions MultiVOIP User Guide Quick Start Instructions Mechanical Installation and Cabling Introduction Safety WarningsLithium Battery Caution Safety Warnings Telecom Unpacking the MVP2410/3010 Unpacking Your MultiVOIP Rack-Mounting Rack Mounting Instructions Safety Recommendations for Rack Installations Bracket Attachment for Rack Mounting Inch Rack Enclosure Mounting Procedure Cabling Cabling Procedure MVP-2410/3010 Voip Connections for GND & Remote Config Modem Software Installation Loading MultiVOIP Software onto the PC Technical Configuration T1/E1 MultiVOIP User Guide MultiVOIP User Guide Mechanical Installation & Cabling Technical Configuration T1/E1 MultiVOIP User Guide MultiVOIP User Guide Mechanical Installation & Cabling Technical Configuration T1/E1 MultiVOIP User Guide MultiVOIP User Guide Mechanical Installation & Cabling Un-Installing the MultiVOIP Configuration Software MultiVOIP User Guide Mechanical Installation & Cabling Completion screen will appear Click Finish Technical Configuration Configuring the MultiVOIP MultiVOIP User Guide Technical Configuration Technical Configuration MultiVOIP User Guide Pre-Requisites Local Configuration IP Parameters T1 Telephony Parameters for MVP2410 E1 Telephony Parameters for MVP3010 Smtp Parameters for email call log reporting Config Info CheckList Local Configuration Procedure Summary Local Configuration Procedure Detailed MultiVOIP User Guide Technical Configuration Technical Configuration MultiVOIP User Guide Ctrl + G Solving Common Connection Problems Technical Configuration MultiVOIP User Guide Pulldown Icon Shortcut Sidebar Ctrl + Alt + Technical Configuration MultiVOIP User Guide Background Bulk transfers and other Important business IP Parameter fields Value is used to prioritize call setup IP packets Bits = Type of Service or TOS field DNS Parameter fields TDM Routing Option Parameter Fields Technical Configuration MultiVOIP User Guide Ctrl + H Technical Configuration MultiVOIP User Guide MultiVOIP User Guide Technical Configuration Dtmf Parameters RFC2833 method. Uses an RTP Dtmf Jitter Value Default = 723.1 @ 711 a/u726, @ 727, @ Silence Forward Error Correction enables Auto Call AutoCall Generate Phone Jitter Optimization Factor Modem Relay Call Duration defines Automatic DisconnectionConsecutive Packets Lost defines Ctrl + T Technical Configuration MultiVOIP User Guide MultiVOIP User Guide Technical Configuration Frame Format of MultiVOIP RING-ON, RING-OFF FXS Ground Start Supervision Parameters Parameters Field Name Values Description Isdn Numbering Details Parameters Parameters Refers to length of cable Pattern MultiVOIP User Guide Technical Configuration 100 MFR2 ANI 101 102 103 104 General E1/E1/ISDN Parameters 105 106 107 108 Pulldown Shortcut Sidebar 109 IP address of the GateKeeper 110 111 Field Name Values Description 112 113 114 115 Field Name Values & Description 116 117 118 Registrar 119 Address 120 About SPP Proxy/NAT Device Parameters 121 Ctrl + M 122 Trap Manager Parameters Snmp Parameter Definitions Field Name Values Description123 124 Ctrl + R 125 126 Regional Parameter Definitions Field Name Values Description Standard Tones fields 127 Standard Tones fields cont’d 128 MVP810ST 129 Technical Configuration MultiVOIP User Guide 131 Tone Pair Values 132 133 Ctrl + Alt + S 134 Smtp Parameters Definitions Field Name Values Description Mail Criteria 135 136 Custom Fields Definitions Description Matched 137 Details 138 139 140 Ctrl + Alt + L 141 Messages 142 143 144 Ctrl + Alt +H 145 146 147 Or # 148 Its Statistics Call Progress screen Party, Busy Party, and Connected149 Statistics Call Progress screen Allowed Name Type, and Omaha150 151 Supplementary Services screen Field of the Statistics Call Progress Identification has been enabled, Busy152 An Allowed Name Type, Supplementary Services153 154 155 156 Ctrl + Alt + Sft + VH 157 Stun 158 Accessing Radius Parameters Pulldown Icon Shortcut Sidebar 159 160 Retransmissions field 161 162 Sent 163 164 165 Ctrl + Alt +Y 166 167 168 169 170 T1 Phonebook Configuration T1 Versus E1 Telephony Environments Configuring T1 NAM Telephony MultiVOIP Phonebooks171 172 T1 Phonebook Configuration MultiVOIP User Guide 173 Phonebook Icons Description 174 Alt + Alt + O 175 Select Outbound Phone Book/List Entries 176 Add/Edit Outbound PhoneBook screen appears Device is used . If Any 177 178 This field currently disabled 179 SIP Fields 180 SPP Fields 181 182 183 PBX 184 Add/Edit Inbound PhoneBook screen appears 185 186 When no external routing device is used. If 187 Destination 188 Sites, All-T1 Example T1 Phonebook Examples189 PBX 190 191 192 193 194 195 Configuring Mixed Digital/Analog Voip Systems 196 197 Phone Book for Series I Analog Voip Host Unit Site B 198 199 Voip 200 201 202 203 Site C calling Site a Call Completion Summaries421 Site a calling Site C, Method 205 Site D calling Site C 206 Site D calling Site F 207 Variations in PBX Characteristics 208 E1 Phonebook Configuration E1-Standard Inbound and Outbound MultiVOIP Phonebooks E1 Versus T1 Telephony Environments209 210 Free Calls One Voip Site to Another 211 Local Rate Calls Within Local Calling Area of Remote United Kingdom 212 213 National Rate Calls Within Nation of Remote Voip Site 214 Inbound versus Outbound Phonebooks 215 216 217 218 Phonebook Configuration Procedure 219 220 221 222 223 Device is … 224 225 Select Inbound PhoneBook/List Entries 226 227 Add/Edit Inbound PhoneBook screen appears 228 When no external routing device is used . If 229 Call Forward Parameters 230 Sites, All-E1 Example E1 Phonebook Examples231 232 France Country Code Rotterdam 010233 234 PBX 235 236 237 238 Configuring Digital & Analog VOIPs in Same System 239 Phone Book for Analog Voip Host Unit Site B 240 241 Outbound Phone Book for MVP3010 Digital Voip Site D 242 Inbound Phone Book for MVP3010 Digital Voip Site D 243 244 245 Site C calling Site a Site a calling Site C, Method246 247 248 249 250 International Telephony Numbering Plan Resources 251 252 Operation and Maintenance System Information screen Operation and Maintenance253 254 255 256 Statistics ScreensAbout Call Progress Pulldown Icon Shortcut 257 258 Call Details 259 SC, FEC 260 Dtmf 261 262 Services Status 263 Correction. Forward Error 264 About Logs 265 266 Special Buttons 267 268 269 Cont’d From Details 270 271 About IP Statistics 272 Total Packets UDP versus TCP273 274 UDP 275 Rtcp Pulldown Shortcut // Icon About Link Management276 277 278 279 280 281 282 283 284 285 286 Pulldown Shortcut About Registered Gateway Details287 288 289 290 About Alternate Server Statistics 291 292 293 Pulldown Shortcut/Icon About Packetization Time294 295 Packetization Ranges and Increments 296 297 MultiVoip Program Menu ItemsMultiVOIP Program Menu Menu Selection Description 298 Download CAS Protocol Configuration Port Setup Configuration Option299 Obtaining Updated Firmware Date and Time Setup300 301 302 303 304 Implementing a Software Upgrade 305 Downloading Firmware 306 307 308 Downloading CAS Protocol 309 310 Downloading Factory Defaults 311 312 313 Setting and Downloading User Defaults 314 315 316 Setting a Password Windows GUI 317 318 319 320 Setting a Password Web Browser GUI 321 Un-Installing the MultiVOIP Software 322 323 Upgrading Software 324 FTP Server File Transfers Downloads 325 326 327 328 329 330 331 332 333 334 Web Browser Interface 335 336 337 338 339 340 SysLog Server Functions 341 Operation and Maintenance MultiVOIP User Guide 343 Warranty, Service, and Tech Support Repair Procedures for U.S. and Canadian Customers Limited Warranty344 345 MultiVOIP User Guide Warranty, Service, & Tech Support 346 Technical SupportContacting Technical Support Country By E-mail By telephone 347 Regulatory Information FCC Declaration EMC, Safety, and R&TTE Directive Compliance348 FCC Part 68 Telecom Industry Canada349 350 Canadian Limitations Notice 351 Weee Statement 352 Appendix a Cable Pinouts 353 Command CableEthernet Connector Appendix a Cable Pinouts 354 T1/E1 ConnectorVoice/Fax Channel Connectors T1/E1 Connector 355 356 Isdn BRI RJ-45 Pinout Information 357 Isdn Interfaces ST and U 358 Appendix B TCP/UDP Port Assignments Port Number Assignment List Well Known Port Numbers359 360 361 Installation Instructions for MVP428 Upgrade Card 362 Channel Analog Expansion Card MultiVOIP User Guide 363 Screw locations 2 at phone-jack edge of board 364 Pin connectors 365 366 Index 367 368 369 256 370 371 T1/ISDN 372 See 373 374 375 68, 69, 70 376 FRF11 377 269 378 Version 4 Parameters 379 ISDN-PRI 380 PRI 381 Snmp 382 383 384 385 386 387 Safety Warnings Telecom 388 389 152, 153 390 391 Telecom safety warnings 392 393 394 395