22 Troubleshooting
Symptom
Cannot access the camera from a mobile terminal.
A cookie error was displayed when performing user registration for “Viewnetcam.com”.
User registration for the “Viewnetcam.com” service fails.
No image is displayed.
Cause/solution
•Is the SSL encryption method different from that of the camera?
Select “HTTP” (Do not select “HTTPS”) for “HTTPS” - “Connection” on the “Network” page - the [Network] tab, and access the camera again.
•Did you access “http://” while using the HTTPS function?
To use the HTTPS function, access “https://”. It is also necessary to enter the port number.
•Is the URL correct? Or is “/cam” missing at the end of the URL?
Check if the URL is entered correctly. When accessing the camera from a mobile terminal, it is necessary to enter “/cam” at the end of the URL that is used for the camera access from a PC.
•Is the SSL encryption method different from that of the camera?
Select “HTTP” (Do not select “HTTPS”) for “HTTPS” - “Connection” on the “Network” page - the [Network] tab, and access the camera again.
•Did you access “http://” while using the HTTPS function?
To use the HTTPS function, access “https://”. It is also necessary to enter the port number.
•Is the web browser configured to allow cookies? Configure the web browser to allow cookies. In Internet Explorer, from [Tools] select [Internet Options] and configure the cookies setting in the [Privacy] tab.
•Is the registered
When an
•Is the viewer software installed on the PC? Install the viewer software on a PC.
•Is the version of DirectX® 9.0c or later? Check the version of DirectX as follows.
1.Select “Run...” from the start menu of Windows.
2.Enter “dxdiag” in the displayed dialog box and click the [OK] button.
If the version of DirectX is older than 9.0c, upgrade it.
Operating Instructions
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