22 Troubleshooting
22 Troubleshooting
Before asking for repairs, check the symptoms with the following table.
Contact your dealer if a problem cannot be solved even after checking and trying the solution in the table or a problem is not described below.
Symptom
Cannot access from the web browser.
Cause/solution
•Is the LAN cable (category 5) firmly connected to the network connector of the camera?
•Is the power of the camera on?
Check if the power of the camera is turned on.
•Are the set IP addresses valid?
•Are you accessing the wrong IP address? Check the connection as follows.
With the Windows command prompt, > ping “IP address of the camera”.
If there is reply from the camera, the connection is normal.
If not, proceed either of the following.
–Reboot the camera and change the IP address by using the Panasonic “IP Setting Software” within 20 minutes after the restart.
–Reboot the camera while holding down the INITIAL SET button on the camera. The camera will be initialized and the IP address will return to the default setting “192.168.0.10”.
After the camera is initialized, access the camera and set the IP address again. (When the camera is initialized, all the settings of the camera previously configured on the setup menus will be initialized.)
•Is “554” selected for the HTTP port number? For the HTTP port number, select a port number other than the following port numbers used by the camera. The number used by the camera: 20, 21, 23, 25, 42, 53, 67, 68, 69, 110, 123, 161, 162, 443, 554, 995, 10669, 10670, 59000 - 61000
Reference pages
Installation Guide
Installation Guide
104
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Installation Guide
107
170
Operating Instructions
