22 Troubleshooting
Symptom
Cannot connect to the wireless router
VT164W VP104W
Cause/solution
•Is the camera in an area with no wireless signal, or is there a concrete wall or other obstructions between the camera and wireless router?
Check the [Radio wave status] from [Wireless] - [Status] on the setup menu, and install the camera in an area that is close to the wireless router, has no interfering objects, and can easily receive signals.
Reference pages
148
•Did you register the camera's MAC address to wireless routers that have MAC address filtering activated?
Register the camera's MAC address to the wireless router. You can check the camera’s MAC address from the sticker attached to the camera or from the MAC address displayed in [Mac address of the wireless module] from [Wireless] - [Status] on the setup menu.
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Wireless communication is unstable
VT164W VP104W
•Is the channel used for wireless communication the same as another nearby wireless networks?
Try changing the wireless communication channel of the wireless router. For information about changing the communications channel, refer to the operating instructions included with your wireless router.
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•Is a cordless telephone or other devices or objects causing interference?
Try moving the cordless telephone or other devices or objects causing interference. Refer to [Radio wave status] from [Wireless] - [Status] on the setup menu, and try moving the camera closer to the wireless router or removing objects causing interference to make it easier for the wireless signal to reach the camera.
148
Operating Instructions
177
