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Panasonic BL-VT164 manual Symptom, H.264 images are not displayed, Cause/solution, Reference pages

Models: BL-VT164

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H.264 images are not displayed.

22 Troubleshooting

Symptom

H.264 images are not displayed.

When displaying H.264 images on two or more web browser windows, images from two or more cameras are displayed in sequence on a single browser window.

Cause/solution

•When “Network Camera View 4S” is deleted from a PC on which both the viewer software “Network Camera View 3” and “Network Camera View 4” are installed, H.264 images may not be displayed.

In this case, delete “Network Camera View 3” from the PC and then install “Network Camera View 4S”.

•This may occur due to the display adapter and driver combination.

When this has occurred, first update the driver of the display adapter to the latest version.

If updating the driver does not solve the problem, adjust the hardware acceleration as follows.

The following are descriptions for when Windows XP is installed on the PC in use.

1.Right-click on the desktop and select “Properties” from the displayed pop-up menu.

2.Select “Settings” from “Display Properties”, and then click the [Advanced] button.

3.Click the [Troubleshoot] tab and disable the DirectDraw acceleration by adjusting the level of Hardware acceleration.

Reference pages

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Operating Instructions

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Panasonic BL-VT164W, BL-VP104W, BL-VP100 manual Symptom, H.264 images are not displayed, Cause/solution, Reference pages

Contents

Network Camera BL-VT164WBL-VP104WOperating Instructions Model No. BL-VT164Series BL-VP100SeriesPreface About notationsTrademarks and registered trademarks AbbreviationsViewer software Operating InstructionsTable of Contents Display the setup menu from a PCConfigure the Internet settings Internet 1 Monitor images on a PCConfigure the alarm settings Alarm Configure the multi-screensettings Multi-screen14 Configure the settings of the servers Server 15 Configuring the network settings NetworkUsing the CD-ROM TroubleshootingMaintenance of the camera Maintenance BL-VP104W1.1 Monitor images from a single camera <Example of IPv4 access> <Example of IPv6 access>1 Monitor images on a PC 4.Enter the user name and the password Password:3.Press the Enter key on the keyboard 1 Monitor images on a PC<Refresh interval of JPEG images> 1.2 About the “Live” page BL-VT164W/BL-VT164 Setup button*1select language pull-downmenu Live buttonVGA QVGA 640x360 320x180 800x600 1280x720 Image quality buttonsAUX buttons*2 Zoom buttons*2Preset*2 Alarm occurrence indication button*2Control pad/buttons*2 Brightness buttons*2 Available range: 0 -Snap shot button Mic input button*3Audio output button*3 Main area*2Operating Instructions Setup button*1 select language pull-downmenuLive button Multi-screenbuttonsAlarm occurrence indication button*2 QVGA 640x360 320x1801280x720 Image quality buttonsMain area*2 Operating Instructions1.4 Monitor images from multiple cameras 2.1 Monitor images on a cellular phone Operating Instructions → Images from the camera will be displayedA B C D E F G H I Functions Outline of functions2.2 Monitor images on a mobile terminal → Images from the camera will be displayed Preset Resolution controlPan/Tilt AUX controlPan/Tilt VT164W VT164 Preset VT164W VT164Operating Instructions •Image in the aspect ratio of “4:3” Image in the aspect ratio of “16 9”AUX control mode can be enabled and disabled with the Privacy Mode control VT164WPress the buttonsZoom display VT164W VT164 3 Action at an alarm occurrence 3.1 Alarm type3.2 Action at an alarm occurrence Notify of alarm occurrences by E-mailOperating Instructions 4 Transmit images onto an FTP server 4 Transmit images onto an FTP server5 About the network security 5.1 Equipped security functions6 Display the setup menu from a PC 6.1How to display the setup menu6.2 How to operate the setup menu <Example>6 Display the setup menu from a PC Operating Instructions6.3 About the setup menu window Setup buttonAlarm button Live buttonMaintenance button Setup pageAdvanced func. button User mng. button7Configure the basic settings of the camera Basic Camera titleDate/time •Unavailable characters: &Time display format Date/time display formatSummer time daylight saving NTP/Time zoneBrightness status display IndicatorOSD - Position Alarm status update mode Alarm status reception portAutomatic installation of viewer software Indicator statusLanguage •Default: English8 Configure the Internet settings Internet UPnP Auto port forwardingDDNS •Default: OffRecommended network setting for internet Aspect ratio • Default: 16:9 VT164WJPEG Live page Initial displayRefresh interval JPEG Image capture sizeImage quality setting Image quality• Default: 640x360 VT164W Default Quality1Operating Instructions Operating Instructions H.2641/H.2642 H.264 transmissionInternet mode over HTTP •Default: OnTransmission priority Frame rateMax bit rate per client •Default: 30fpsRefresh interval Transmission typeUnicast port1Image*2 Unicast port2Audio*2•Default: Off Multicast TTL/HOPLimit*3•Available value: •Default: Home position Self returnSelf return time Image holdExtra zoom About extra zoomDigital zoom Pan-Tiltdegree/Zoom ratio displayImage adjust Preset position VT164WExtra zoom VP104W VP104 Operating InstructionsPrivacy zone Operating InstructionsAdaptive black stretch •Default: OffBack light compensation BLC Mask areaLight control mode •Default: OffAuto slow shutter Day & NightelectricalWhite balance Red gain9.5.2 Set mask areas Blue gainChroma gain level Aperture levelPage 3.Click the divided areas to be masked A. Image in the aspect ratio of “16 9” 9.5.3.1 Register the preset positions Preset ID Preset ID 0-9,A-ZPosition No •Default: OffClose button Set buttonDelete button Zone setting Privacy zoneDisplay type Zone selectArea Close buttonDisplay type Operating InstructionsOperating Instructions •Default: OffClose button •Default: G.726 Audio transmission/receptionAudio encoding format Mic input volume Camera to PC Audio output volume PC to CameraAudio bit rate Mic input interval Camera to PCAudio output port PC to Camera Permission level of audio trans./recepMuting while panning/tilting •Default:Example of entry 10Configure the multi-screensettings Multi-screenIP address •Available number of characters: 0 - 20 characters •Unavailable characters: & •DefaultCamera title 11 Configure the alarm settings Alarm AlarmTerminal 1 VT164W Terminal 2 VT164WVMD alarm Command alarmTerminal 3 VT164W Body heat sensor VT164W VT164Camera action on alarm Originating port numberAvailable range Default Terminal alarm•Default: Off VMD alarm •Default: Off Command alarm•Default: Off Body heat sensorAlarm image Alarm image FTP transmissionPost alarm FTP >>Alarm output terminal setup Image compression rate upon alarm detectionImage quality upon alarm detection Alarm output trigger11.5Change the AUX name Alarm BL-VT164W/ BL-VT164 AUX titlePulse width AUX Up to 10 charactersSelect a preset position 11.6 Configure the VMD settings VMD areaVMD area setting BL-VT164W/BL-VT164 Procedure for setting the VMD area VMD information additionInformation addition All areas button VT164WStatus Detection areaDetection sensitivity Light detection controlE-mailnotification E-mailserverAlarm image attachment Destination of notificationE-mailnotification Address 1 - AddressPanasonic alarm protocol notification Panasonic alarm protocolAdditional alarm area dataVMD Destination port•Available range: •Default: Destination of notificationAddress 1 - Address Operating InstructionsXML notification XML notificationDestination setting for XML notification PasswordNotification data Notification intervalFace detection Face detection•Default: Off XML notification•Default: On AuthenticationUser auth Password Retype password Access levelUser check User nameHost auth Host checkAccess level •Default: OffPriority stream ActivationDestination IP address1 Destination IP address2When “4:3” is selected for “Aspect ratio” When “16:9” is selected for “Aspect ratio”• Default: 640x360 VT164W Image capture size14Configure the settings of the servers Server SMTP server addressSMTP port POP server addressSender’s E-mailaddress Authentication–Default: None –Unavailable characters: & : ; \ •PasswordFTP server address Control portFTP mode PasswordTime adjustment NTP server address settingNTP server address NTP port•Default: 1h Time adjustment intervalTime zone 15 Configuring the network settings Network 15.1 Configure the network settings NetworkNetwork Settings IPv4 networkDefault gateway IPv6 networkIP addressIPv4 Subnet maskCommon DHCPv6HTTP port Line speedUPnP HTTPSAuto port forwarding Camera short cutCA Certificate - CA Certificate install CRT key generateSelf-signedCertificate - Generate Self-signedCertificate - InformationFTP access to camera Easy IP Setup accommodate periodBandwidth controlbit rate When using the self-signedcertificateInternet WAN 15.2 Configure the HTTPS settings 1.Click the Execute button of “CRT key generate” Description Available number of charactersItem DescriptionAvailable number of characters Indication–Register the camera for Trusted Sites ItemDescription Available number of characters15.2.4 Installation of the server certificate ItemDescription Available number of characters15.2.5 Configuration of the connection protocol •Available port number: 1 - •Default:•When using the self-signedcertificate •When using the server certificate15.3 Access the camera using the HTTPS protocol 15.3.1Install the security certificate1.Access the camera using the HTTPS protocol 15 Configuring the network settings Network Operating InstructionsOperating Instructions 4.Click “Install Certificate...”15 Configuring the network settings Network Operating Instructions Operating Instructions 15 Configuring the network settings Network8.Click “Next” Operating Instructions 15 Configuring the network settings Network9.Click “Finish” 10.Click “Yes” 11.Click “OK” Operating Instructions 3.Click “Install Certificate...”15 Configuring the network settings Network Operating Instructions 15 Configuring the network settings Network5.Click “Finish” •About Dynamic DNS Update RFC2136 compliant 15.4Configure the settings relating to DDNS DDNSAbout DDNS services IPv4/IPv6 Global address is changed C A D C BB D A E E•DDNS service such as “Viewnetcam.com” 15.4.2 When using the “Viewnetcam.com” service PersonalCamera URLYour Account Link Access using the current global addressAccess interval •Default: 1h15.4.5 When using “Dynamic DNS Update” Host nameAccess interval •Default: 24h15.5Configure the settings relating to SNMP SNMP 15.4.6 When using “Dynamic DNS UpdateDHCP”Community System nameFTP periodic image transmission LocationContact FTP >>FTP periodic image transmission Transmission interval•Default: Off Default 1s15.7.1 How to set the schedules Operating Instructions15.7.2 How to delete the set schedule Operating InstructionsOperating Instructions →page •Default: wifi SSIDCommunication mode WEP method Encryption methodWEP key •10 hex characters: 64bitNetwork key 5 alphanumeric characters 64bit13 alphanumeric characters 128bit •8 to 63 alphanumeric charactersAbout Wi-FiProtected Setup WPS Operating Instructions→The wireless settings are updated • Available characters: Numbers Using a selected PIN code set to the cameraAvailable number of characters 8 characters • Available characters: Numbers 2.Configure Wi-FiProtected Setup WPS• Available number of characters: 8 characters 16.3 Using the cameras Wireless QoS Basic Wireless QoSChecking wireless settings for the camera •Default: UseWireless module status Firmware version WirelessAuto setup WPS Mac address of the wireless moduleAuthentication method BSSIDRadio wave status Encryption methodperiod of the schedule Operating Instructions Body heat sensor permission VT164W 18 Maintenance of the camera Maintenance 18.2 Upgrade the firmware Upgrade18.1 Check the system log System log Time & dateInformation of each item will be displayed 18.3 Check the status Status Viewnetcam.com UPnPSelf check Operating InstructionsReset to the default Except the network settings Load the default HTML files setup menuReboot Operating Instructions19 Privacy Mode BL-VT164W/BL-VT164 19.3 Turning the Privacy Mode off 20 Using the CD-ROM 20.1 About the CD launcher20.2 Installing Panasonic “IP Setting Software” A B C D20.3 Installing the manuals 20.4 Installing the Viewer softwareFor Windows XP For Windows Vista/WindowsOperating Instructions Operating Instructions Error indications relating to SMTP Error indications relating to FTP21 About the displayed system log CategoryError indications relating to “Viewnetcam.com” Error indications relating to Dynamic DNS UpdateCategory IndicationError indications relating to NTP Log indications relating to loginLog indications relating to HTTPS CategoryPanasonic alarm protocol notification error CategoryIndication Description22 Troubleshooting SymptomCause/solution Reference pagesSymptom Cause/solutionWhen communicating using IPv4 Reference pagesSymptom Authentication window is displayed repeatedlyCause/solution Reference pagesSymptom Cannot access the camera from a mobile terminalCause/solution Reference pagesSymptom Cause/solutionWhen using Internet Explorer Reference pagesSymptom Cause/solutionThe movement of the camera automatically changes Reference pagesSymptom Cause/solutionH.264 images are not displayed Reference pagesSymptom Cannot connect to the wireless routerCause/solution Reference pagesInformation Bar When using Internet ExplorerSymptom Cause/solutionSymptom Cause/solutionImages are not fit in the frames Reference pagesFor U.S. and Canada Panasonic Canada IncFor Europe and other countries PGQP1208YA C0312-1042