11. Help

 

 

 

 

 

 

 

 

 

 

 

 

Problem

Cause & Solution

 

 

I cannot find the PCL driver.

 

L The PCL driver can be found in the following folder on the supplied CD-

 

 

ROM.

 

 

 

 

 

 

 

 

 

 

Operating system

 

Folder path

 

 

 

 

 

 

 

 

 

Windows 98/

 

“D:\Drivers\Object\Printer\Win98Me\PCL”

 

 

 

Windows Me

 

 

 

 

 

 

 

 

 

 

 

Windows 2000/

 

“D:\Drivers\Object\Printer\WinVistaXp2k\PCL”

 

 

 

Windows XP/

 

 

 

 

 

Windows Vista

 

 

 

 

 

 

 

 

 

 

 

Windows XP

 

“D:\Drivers\Object\Printer\WinVistaXp_x64\PCL”

 

 

 

Professional x64

 

 

 

 

 

Edition/

 

 

 

 

 

Windows Vista x64

 

 

 

 

 

 

 

 

 

 

(where “D” is the drive letter of your CD-ROM drive)

 

 

For more details, refer to:

 

 

 

 

http://panasonic.net/pcc/support/fax/mfp-faq.htm

 

 

 

 

 

 

 

 

 

 

 

 

11.3.3 Scanner

 

 

 

 

 

 

 

 

 

 

 

Problem

Cause & Solution

 

 

I cannot scan.

 

L When scanning at a high resolution, a large amount of available memory is

 

 

required. If your computer warns that there is insufficient memory, close

 

 

other applications and try again.

 

 

L The unit is in use. Try again later.

 

 

L There is not enough space on the hard disk. Delete unnecessary files and

 

 

try again.

 

 

 

 

L Check the connection between the computer and the unit (page 17, 25).

 

 

L Restart the computer, and try again.

 

 

L You attempted to scan a document longer than the paper size which you

 

 

set. Change the setting or divide the document into the appropriate paper

 

 

size, and try again.

 

 

 

 

 

The document is not fed into

 

L Remove the document in the automatic document feeder and re-insert it.

the unit when using the unit

 

 

 

 

 

as a scanner.

 

 

 

 

 

 

 

 

Even after clicking [Cancel],

 

L Please wait. It may take a while for the cancel request to be accepted.

scanning continues.

 

 

 

 

 

 

 

 

The name of the desired

 

L The printer driver has not been installed. Install it on your computer (page

computer is not displayed on

24).

 

 

 

the unit when scanning

 

L The PC name list up feature has been set to [Off]. Set [PC name list up

documents from the unit

 

on device] to [On] (page 27).

(LAN connection only).

 

L The maximum number of computers on the LAN is connected to the unit (up

 

 

to 30 computers). Set [PC name list up on device] to [Off] on the other

 

 

computers (page 27).

 

 

 

 

L The IP address of the unit may have changed. To detect the IP address,

 

 

proceed as follows.

 

 

 

 

[Start] i[All Programs] or [Programs] i[Panasonic] ithe

 

 

unit’s name i[IP Address Checker]

 

 

L The IP address for the unit will be detected.

 

 

 

 

 

 

For assistance, please contact an authorized Panasonic dealer.

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Panasonic DP-MB350 manual Scanner