Panasonic DP-MB350 Problem Cause & Solution When an extension telephone, Documents by pressing

11. Help

Problem	Cause & Solution
When an extension telephone	L You must set remote fax activation to ON (feature #434 on page 64)
is connected, I cannot receive	beforehand.
documents by pressing	L Press {*}{#}{9} firmly.
{*}{#}{9}.	L You may have changed the remote fax activation code from {*}{#}{9}
	(default setting). Verify the remote fax activation code (feature #434 on page
	64).
I cannot hear a dial tone.	L The telephone line cord is connected to the [EXT] jack on the unit. Connect
	to the [LINE] jack (page 17).
	L If you use a splitter/coupler to connect the unit, remove the splitter/coupler
	and connect the unit to the wall jack directly. If the unit operates properly,
	check the splitter/coupler.
	L Disconnect the unit from the telephone line and connect a known working
	telephone. If the working telephone operates properly, contact our service
	personnel to have the unit repaired. If the working telephone does not
	operate properly, contact your telephone company.
	L The power cord or telephone line cord is not connected. Check the
	connections (page 17).
	L If you connected the unit through a computer modem, connect the unit
	directly to a telephone line jack.
I cannot make calls.	L The dialing mode setting may be wrong. Change the setting (feature #120
	on page 18).
The unit does not ring.	L The ringer volume is turned OFF. Adjust it (page 21).
The other party complains	L FAX ONLY mode is set (page 47). Tell the other party the number is only
they only hear a fax tone and	used for faxes.
cannot talk.	L If you use a Distinctive Ring service, make sure you have set the same ring
	pattern assigned by the telephone company (page 56).
The {Redial} or {Pause}	L If this button is pressed during dialing, a pause will be inserted. If pressed
button does not function	immediately after a dial tone is obtained, the last number dialed will be
properly.	redialed.
The receiving mode does not	L Distinctive Ring is set (feature #430 on page 56).
function properly.
Whenever I try to retrieve my	L You are probably entering {*} {#} {9}. This is the default setting for the fax
voice mail messages, I am	activation code. If you use a voice mail service, turn the fax activation
interrupted by the fax tone.	feature OFF or reprogram the activation code (feature #434 on page 64).
I cannot receive a fax	L Make sure the following features are set beforehand.
document on the computer.	– PC fax reception (feature #442 on page 65)
	– Computer setting for the PC fax reception (feature #443 on page 24)
I cannot display a received	L Make sure the following features are set beforehand.
fax document.	– Fax preview mode (feature #448 on page 52)
	– Web fax preview access code (feature #450 on page 52)
	L You cannot display a received fax document during printing, copying or
	scanning. Try again after printing, copying or scanning.
I cannot erase a received fax	L View, print or save a received fax document before erasing (page 48, 52).
document.
Received fax documents do	L Feature #448 is activated and the received fax documents are saved into
not print automatically.	the memory of the unit. View the received documents on the display (page
	48).

90 For assistance, please contact an authorized Panasonic dealer.