11. Help

 

 

 

 

 

 

11.3 When a function does not work

 

 

11.3.1 General

 

 

 

Problem

Cause & Solution

The unit does not work.

L Check the connections (page 17, 25).

 

 

The recording paper exit

L High humidity may cause the recording paper to curl. Try turning the paper

becomes full quickly or the

over and re-inserting it. If the curl on the paper is heavy, please remove it

recording paper does not

from the recording paper exit. If you still have this problem, contact our

stack properly at the

service personnel.

recording paper exit.

 

 

 

I cannot adjust the volume or

L The unit is set to scan mode or copy mode. Press {Fax} to switch modes.

display items stored in the

If you still have this problem, contact our service personnel.

navigator directory.

 

 

 

A printing error is displayed

L The printer driver is used for PC FAX and Remote Control. Transmission

while using PC FAX and

errors will be displayed as printing errors.

Remote Control.

 

 

 

Multi-Function Station does

L If the USB cable is connected to a USB hub, connect the cable directly to the

not work properly.

USB port on your computer.

 

 

L Make sure you have installed the latest Service Pack available for the

 

 

version of Windows installed on your computer. See the Microsoft web site

 

 

for details.

 

 

L If you have any other multifunction software installed on your computer,

 

 

uninstall it.

 

 

L Check that your computer has enough memory and hard disk space. If your

 

 

computer warns that there is insufficient memory, close other applications.

 

 

If there is not enough space on the hard disk, delete unnecessary files.

 

 

L Uninstall Multi-Function Station once, and re-install it.

 

 

I cannot install or uninstall

L Some of the files needed to install or uninstall Multi-Function Station may be

Multi-Function Station.

corrupted. Use the MfsCleaner utility (found on the supplied CD-ROM) to

 

 

solve the problem.

 

 

1. Insert the supplied CD-ROM into your CD-ROM drive.

 

 

L The setup program will start automatically.

 

 

2. [Tools] i[Cleanup Tool]

 

 

L The [MfsCleaner] window will appear.

 

 

3. Click [Clean], and then click [Yes] to restart the computer.

 

 

Note:

 

 

L To install Multi-Function Station again, see page 24.

 

 

I cannot view the operating

L Install the operating instructions on your computer beforehand (page 25).

instructions using Multi-

 

Function Station.

 

 

 

I cannot find the unit in the

L The printer driver has not been installed. Install it on your computer (page

[Target Device] or [Device

24).

Select] dialog box when

 

operating the following

 

functions.

 

Scanning

 

Remote Control

 

PC FAX

 

Device Monitor

 

 

 

 

For assistance, please contact an authorized Panasonic dealer.

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Panasonic DP-MB350 manual When a function does not work, General