11. Help

 

 

 

 

Problem

Cause & Solution

I cannot receive documents.

L You may have subscribed to a voice mail service due to service packs

 

offered by your telephone company. Fax reception may not be possible

 

when voice mail is activated so we recommend you to:

 

– contact your telephone company and request to deactivate voice mail

 

service, or

 

– subscribe to a Distinctive Ring service (page 56).

 

L The telephone line cord is connected to the [EXT] jack on the unit. Connect

 

to the [LINE] jack (page 17).

 

L The PC fax setting (feature #442 on page 65) is activated and the received

 

fax documents are automatically transferred to the computer. View the

 

received documents using the computer (page 52).

 

L The fax preview mode (feature #448 on page 52) is activated and the

 

received fax documents are automatically stored in memory. View the

 

received documents (page 48, 53).

 

L Set the maximum fax speed to 14.4Kbps(feature #418 on page 63).

I cannot receive documents

L The receiving mode is set to TEL mode. Set to FAX ONLY mode. Press

automatically.

{Fax Auto Answer} repeatedly to turn ON the {Fax Auto Answer} light.

 

L The time taken to answer the call is too long. Decrease the number of rings

 

before the unit answers a call (feature #210 on page 59).

 

L Make sure that the Distinctive Ring of feature #430 is set properly (page 56).

 

If you do not subscribe to the Distinctive Ring service offered by your local

 

telephone company, this feature should be OFF.

 

 

The display shows

L The incoming call is not a fax. Set to TEL mode. Press {Fax Auto Answer}

Connecting”, but faxes are

repeatedly to turn OFF the {Fax Auto Answer} light.

not received.

 

The printing quality of the

L If documents can be copied properly, the unit is working normally. The other

received documents is poor.

party may have sent a faint document or there may be something wrong

 

with the other party’s machine. Ask them to send a clearer copy of the

 

document or to check their fax machine.

 

L If documents can not be copied properly, refer to “11.3.2 Printing problems”,

 

page 86.

 

 

The other party complains

L The memory is full of received documents due to a lack of recording paper

that they cannot send a

or a recording paper jam. Load paper (page 14) or remove the jammed

document.

paper (page 94).

 

L If the PC fax setting (feature #442 on page 65) is set to Always, check

 

the connection between the computer and the unit.

 

L If the fax preview mode (feature #448 on page 52) is set to On, view, print

 

or save the documents, and then erase unnecessary documents (page 49,

 

52, 53).

 

L The unit is not in FAX ONLY mode. Press {Fax Auto Answer} repeatedly to

 

turn ON the {Fax Auto Answer} light.

 

 

I cannot select the desired

L If you want to set FAX ONLY mode:

receiving mode.

– press {Fax Auto Answer} repeatedly to turn ON the {Fax Auto

 

Answer} light.

 

L If you want to set TEL mode:

 

– press {Fax Auto Answer} repeatedly to turn OFF the {Fax Auto

 

Answer} light.

 

L The Distinctive Ring of feature #430 is activated (page 56).

 

 

For assistance, please contact an authorized Panasonic dealer.

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Panasonic DP-MB350 manual Problem Cause & Solution Cannot receive documents, Automatically, Display shows, Receiving mode