Manuals / Panasonic / Computer Equipment / Fax Machine

Panasonic DX-600 appendix 225, Unattended Fax

Models: DX-600

1 255

Page 225

Troubleshooting

Mode	Symptom	Cause / Action	page
TAM Interface Trouble	Fax machine will not	Increase the ring count for detection on the telephone	--
In Unattended Fax	start to receive with the	answering machine.
Mode (OUT Mode)	telephone answering
	machine in the auto-
	answer mode.

Problem Solving

225

Page 225

Image 225

Panasonic DX-600 appendix 225, Unattended Fax

Contents

Model No. DX-600 Operating InstructionsInternet Parameters See User InformationTable of Contents Basic Operations Programming Your MachineTable of Contents Advanced Features Network Features Problem Solving Printout Journals and ListsAppendix Safety Information Important Safety Instructions Safety InformationPrecaution Any function can be started by first pressing Function KeyExternal View Tone Key Control PanelCharacter Keys Control PanelFunction Smtp Server Setup POP3 Client Setup Pre Installation InformationSetup as Smtp Mail Server Pre Installation InformationSetup as POP3 Client Email Transmission from your machine to a PCEmail reception from a PC to your machine Relay XMT Password Manager’s Email Address Explanation of Contents Internet Communication Features Internet Fax TransmissionInternet Fax Delivery Notice MDN Direct Smtp Direct Ifax XMT Internet Communication FeaturesInternet Mail Reception Inbound Routing Network Scanner Fax ForwardPrint Network PrinterRelayed Transmission Dynamic Host Configuration Protocol Dhcp Smtp AuthenticationLightweight Directory Access Protocol Ldap Important Information Important Information Sending a Document to a PC via LANInternet Relayed Transmission Memo CD-ROM Main Unit and AccessoriesHandset Cord Installing the AccessoriesUnpack the Toner Cartridge and rock it back Installing the Toner CartridgeForth as shown 5 or 6 times to even Toner insideInstalling the Toner Cartridge Recommended to clean the Printer Roller toIf you are replacing the Toner Cartridge, it is Paper Specifications How to Load the Recording PaperHow to Load the Recording Paper Loading the Recording PaperLoading the Recording Paper How to Adjust the Paper Cassette for the Paper Length Adjusting the Paper Cassette for the Paper LengthHow to Adjust the Paper Cassette for the Paper Width Adjusting the Paper Cassette for the Paper WidthPower Cord Telephone Line CableEthernet LAN Cable External Telephone Optional Setting Your Country Code Country Code Press ∨ ∧ to SelectUnited KINGDOM? Press SET to Select Completed SET Mode Enter NO. or ∨ ∧ FAX PARAMETER1-174 Setting the Dialling Method Tone or PulseFor Pulse For Tone Dialling Method 2TONE Dialling Method 1PULSESetting the Monitor Volume Adjusting the VolumeRepeatedly to lower the volume Setting the Ringer VolumeSetting the Date and Time User ParametersGeneral Description User Parameters Setting Your LogoSetting Your Character ID 201 555 Setting Your ID Number Fax Telephone NumberSetting the Internet Parameters Setting the User Internet ParametersSubnet Mask Setting the Internet Parameters Setting the User Parameters for the LAN InterfaceParameter Comments Using a PC to Input the Internet Parameters Remotely Using Email to Program or Retrieve ParametersSubject Line Command Function #get parameters123456789##set parameterspassword# Programming or Retrieving Parameters via EmailTo Input the Internet Parameters for the First Time Blank, insert a semicolon for each blank field To Retrieve the Internet Parameters for Backup Your Machine’s Internet Parameters Email Sample Page To Edit the Retrieved or Backup Internet Parameters File Delete this header before sending the email Sender Selection feature See Using a PC to Update the Auto Dialler Remotely Deleting the Entire Auto Dialler #set abbrpassword#First Time Remote Programming of One-Touch/ABBR. No. Sample To Program One-Touch/ABBR. No. for the First TimeExplanation of Contents To Retrieve One-Touch/ABBR. No. Data for Backup #get abbrpassword#Retrieving One-Touch/ABBR. No. Data Sample Your Machine’s Auto Dialler Email Sample Delete this header before sending email IsEntry-numberStation-nameStation-addressRouting #get jnlpassword# Using Email to Retrieve the JournalTo program the One-Touch key, follow the steps below Programming the Auto DiallerONE-TOUCH Press ONE-TOUCH Programming Email Address and Telephone NumbersSET Mode Enter NO. or ∨ ∧ 1ONE-TOUCH 2ABBR no Enter Abbr no022ENTER Name Ex 9 Pause To edit One-Touch/ABBR dialling number or email address Editing or Erasing the Auto Dialling Number / Email Address1ONE-TOUCH 2ABBR no Press ONE-TOUCH Sales Dept Enter Email Address Sales Dept Enter TEL. noTo return to standby, press Enter a new station name. See NoteONE-TOUCH Sales DeptYour machine prints out the directory sheet Printing Out a Directory SheetPrint OUT Enter Printing Directory SheetCustomizing Your Machine Setting the Fax ParametersEnter Fax Parameter number from the Parameter Table Ex 0 0 1 for ContrastCustomizing Your Machine Parameter Setting Comments NumberFax Parameter Table OffOn the next Incomplete File Remote Reception Originator Relay XMT ReportPrint Forwarded Delivery Notice Documents You Can Send Loading DocumentsDocuments You Cannot Send You must never try to send documents that areHow to Load Documents Loading DocumentsEnter Stations Then Press Start 00% Basic Transmission Settings ContrastPressto Basic Transmission Settings Verification StampStamp OFF Communication Journal COMM. Journal Select Mode Enter NO. or ∨ ∧ COMM. JOURNAL=INC 1OFF 2ON 3INCSending Documents via LAN Sending Documents via LAN To choose Manual Email Addressing modeManual Email Addressing Set documents face downOn Line * MEM.MXT * IDStation name One-Touch Email AddressingOperations Abbreviated Email AddressingEnter Letters To search for email addressDirectory Search Dialling Multi-Station Transmission Broadcasting After eachStns are SET ADD More or Start Store Memory Transmission Reservation Multi-tasking On Line * PC Mode On Line * PRT Mode Printing PC DataManual Redialling Automatic RediallingReplace the selected Domain Name Selectable DomainsSending Documents via LAN Selectable Domains 100To specify other destinations Stns are SET ADD More or Start101 Internet Fax Delivery Notice MDNStation is entered up to 70 addresses 102 Returned EmailFailure Report Sample User unknown 103 Using a Mailing ListSending Documents via Telephone Line 104105 Sending Documents via Telephone LineMemory Transmission Sending Documents via Telephone Line Memory Transmission 106Manual Number Dialling 107108 One-Touch DiallingAbbreviated Dialling 109 Using the Character keys. SeeDirectory Search Dialling Enter the full station name or part of a station name by110 Multi-Station Transmission BroadcastingAfter each Directory Search Dialling, press 111 Direct TransmissionManual Number Dialling Direct Transmission 112 One-Touch Dialling Direct TransmissionEnter Stations then Press Start 00% Memory XMT=ON 1OFF 2ON 113 Sending Documents via Telephone Line Direct TransmissionAbbreviated Dialling Direct Transmission Directory Search Dialling Direct Transmission 114Full number e.g will be dialled Dialling Panasonic115 Voice Mode TransmissionOff-Hook Dialling Hang up the handset116 On-Hook DiallingEnter Stations then Press Start 00% Monitor 117 Transmission ReservationMemory Transmission Reservation Multi-tasking To reserve your machine for sending the urgent documents 118Your machine is on-line, the on Line lamp is blinking or Printing received documentsCancel XMT Reserve ? 1YES 2NO 119Then remove the document from ADF Redialling 120Automatic Redialling Manual RediallingTo redial the last dialled number through ADF 121122 Receiving Documents via LANInternet Fax Received on a PC Receiving Documents via LAN 123124 Setting the POP ParametersReceiving Email from a POP Server To set the above POP parameters, follow the steps belowFor Invalid For Valid 125126 Unattended Reception from the POP ServerManual Reception from the POP Server 127 Conditions Suggested Reception Mode SettingsReceiving Documents via Telephone Line Reception ModesSetting the Telephone Mode Telephone ModeOperation of Telephone Mode 128Setting the Fax / Tel Auto Switching Mode Fax / Tel Auto Switching ModeOperation of Fax / Tel Auto Switching Mode 129Setting the Fax Mode Fax ModeOperation of Fax Mode Change Fax Parameter No Receive Mode to 2 FaxTAM Telephone Answering Machine Interface Mode Installing your TAM131 Operation of TAM Interface Mode Setting the TAM Interface ModeChange Fax Parameter No Receive Mode to 4 TAM / FAX 132133 Selecting the Print Reduction ModePrint Reduction Automatic ReductionReceiving Oversize Documents 134Print Collation Mode 135Substitute Memory Reception Making Copies 136Enter the number of copies max Ex 1137 Timer Controlled CommunicationsDeferred Transmission To store documents into the memoryTimer Controlled Communications 138Deferred Polling Polling Password Setting the Polling Password139 PollingPolling 140Preparing to be Polled Store * Completed Total PAGES=005 24%To Poll Documents from Another Station 141142 Setting for Group DiallingProgram Keys To set a Program Key for Group Dialling143 Setting for Deferred TransmissionProgram Keys To set a Program Key for deferred transmission144 Setting for Deferred PollingTo set a Program Key for deferred polling Ex PROG.ASetting for Normal Polling 145To set a Program Key for normal polling 146 Setting for One-Touch KeyTo set a Program Key for One-Touch Key Enter a telephone number up to 36 digits includingPOP Password Setting the POP Access Key147 Delete Email NO.=1 1NO 2YES Programp Press Program KEYUsing the POP Access Key 148No NEW Mail NEW Mails Changing or Erasing the Program Key Settings To erase the settings in a Program Key149 150 Setting the Sender SelectionSender Selection Ex PSender Selection 151152 Sending Document with Sender SelectionEnter email address or telephone number 153 Printing the Sender Selection ListPrinting FAX Parameter List Subject Line Entry 154Sending Email with Subject Line Entry Ex FAX from Mr. Jones155 Subject Line EntryStore * Completed PAGES=001 10% Setting the Routing Parameters 156Inbound Routing Inbound Routing 157Routing SUB-ADDRESS 158159 Enter the sub-address up to 20 characters and pressRouting SUB-ADDRESS Routing TSI 160 Edit File ModePrinting a File List Sample File List161 Viewing the Contents of a File ListEdit File Mode 1-6 Enter NO. or ∨ ∧ Enter File NO.OR ∨ ∧ 162Changing the Start Time or the Station of a File 163 SET Deferred COMM.? 1YES 2NORetry Incomp FILE? 1YES 2NO 164 Deleting a FileDelete ALL FILES? 1YES 2NO Printing Out a File 165Adding Documents into a File 166To add documents into the file, follow the steps bellow Set documents face downRetry an Incomplete File 167Setting the Access Code Access CodeEnter a 4-digit Access Code 168Enter the Access Code Ex 1 2 3 Access CodeAccess CODE= 169Setting RCV To Memory Setting the RCV To Memory PasswordEnter a 4-digit RCV to Memory Password 170Receive To Memory 171Printing Out Documents Machine will start to print the documents172 Distinctive Ring Detector DRDTelephone No Usage Distinctive Ring Sound Ring Pattern Fax Cover Sheet 173To use the Fax Cover Sheet Dial the stations you wish to send the documents to174 Fax Cover SheetFax Cover Sheet Sample Selecting the Access Method Prefix or Suffix PIN Code Access175 For suffix code For prefix code176 PIN Code AccessDialling with a PIN Code Stns are SET ADD More or Start Enter PIN Code StoreSetting Fax Forward 177Fax Forward 178 To disable this feature, follow the steps belowIfax Return Receipt Ifax RET Receipt 2VALID Ifax RET Receipt 1INVALIDNetwork Scanner 179Network Printer 180Relayed Transmission 181Example 1 Internet Relay Transmission Example 2 Fax Server Intranet Relay Transmission182 Relayed TransmissionRelay Network 183 4 are sample settings for the Sample Network shown in Figure184 Setting up your machine as an Internet Relay Station185 Setting Up Your Machine for Relayed TransmissionTo set a One-Touch/ABBR for Relayed Transmission Request 1ONE-TOUCH 2ABBR no Press ONE-TOUCH Enter Email Address186 Password of the Relay StationEnter the 3-digit Abbreviated number of the Relay Station That you want to assign to this End Receiving StationSending Documents via Internet Relay 187To a Location That Has a Pre-programmed Relay Station Store * Completed Total PAGES=005 25%Relay XMT Enter Stations 188189 Sending Documents from a PC to a G3 Fax Machine 190191 Printouts and Reports 192Relay XMT Report COMM. Journal Transmission JournalSample Relayed Transmission Notification Email to a Manager 193194 Setting the Selective ReceptionSelective Reception Select RCV 1INVALID Select RCV 2VALIDPassword Communications 195Compatibility with Other Machines Setting Password Transmission Password CommunicationsPASSWORD-XMT 196Setting Password Reception PASSWORD-RCV197 198 Using Password Transmission199 Using Password ReceptionConfidential Mailbox 200Confidential Mailbox Compatibility with Other MachinesConfidential Mailbox 201202 Receiving a Confidential Document to Your Machines Mailbox 203Sample CONF. RCV Report Message in Mail BOXConfidential Polled CONF. CODE=2233 Store 204205 Machine will print out the confidential documentsPrint CONF. File CONF. CODE=2233 Delete ALL CONF. FILES? 1YES 2NO Deleting ALL CONF. Files 206207 Setting of Routing, Forwarding or RelayingSub-addressing Compatibility with Other MachinesSub-addressing 208To select One-Touch Enter the station name. See page 69 Ex Sales DeptUsing Manual Number Dialling Using One-Touch/ABBR. Number Dialling209 To send a Document with Sub-addressJournals and Lists 210Transaction Journal XMT211 Journals and ListsIndividual Transmission Journal IND. XMT Journal 212 Sample Transaction JournalSample Individual Transmission Journal IND. XMT Journal 213 Sample COMM. Journal 214215 One-Touch/Abbreviated and Directory Search List 216For Directory Search List Printing DIR. Search List217 Sample One-Touch ListSample ABBR. Number List Sample Directory Search List 218Program List 219Sample Program List 3PROGRAM LIST? Press SET to Print Printing Program List220 FAX Parameter ListSample FAX Parameter List 221 1CLEAN ROLLER? 3PRINT Order FORM? Printing Toner Order FormToner Cartridge Order Forms To print the Toner Cartridge Order FormsIf You Have Any of These Problems TroubleshootingMode Symptom Cause / Action 222223 Troubleshooting224 Mode OUT ModeTAM Interface Trouble Unattended TAM I/FUnattended Fax 225226 Information CodesInfo Meaning Action Code 227 228 Error Message Sent to the Sender Email Abbr Programming ErrorsInternet FAX Return Receipt Errors Messages Error message Possible cause230 Clearing a Recording Paper Jam 231To clear the jam, Info. Code 001, 002 or To clear the jam, Info. CodeClearing a Document Jam 232To clear the jam Open the ADF Door Remove the jammed documentCleaning the Document Scanning Area To clean the Scanning Area233 To clean the Printer Rollers Cleaning the Printer Roller1CLEAN ROLLER? 3PRINT Order FORM? Printing Cleaning Charts 1CLEAN ROLLER? 3PRINT Order FORM? Cleaning Printer RollerTo adjust the ADF Adjusting the Automatic Document Feeder ADF235 Position ConditionTo remove the stamp 236Checking the Telephone Line 237Specifications 238Horizontal Vertical Specifications 240 241 Recording Paper SpecificationsOptions and Supplies 242Please contact your local Panasonic dealer for availability Options Order No Picture DescriptionOptions and Supplies Installing the Flash Memory CardRegulatory Information 244Hint Network CompatibilityFor U.K Users Regulatory InformationFor Germany Users 246For New Zealand Users For European CountriesGlossary 247Glossary 248Information code ISP Internet ServiceInitial Sending Station InternetRouter Gateway Selective reception 250Sub-address Password Sleep ModeTransmission password View Mode File ListITU-T Image No 252253 Index 254For Service, Call

Troubleshooting

Mode

TAM Interface Trouble

In Unattended Fax

Mode (OUT Mode)

225