Manuals / Panasonic / Computer Equipment / Fax Machine

Panasonic KX-FC228HK When a function does not work, check here, Initial settings, General, Help

Models: KX-FC228HK

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“You must

		11. Help


Display		Cause & Solution
“You must	first	L You must subscribe to Caller ID service. Once you receive caller information
subscribe	to Caller ID.”	after subscribing to Caller ID service, this message will not be displayed.

11.3 When a function does not work, check here

If you still have difficulties after following the instructions in this section, reset the unit. Disconnect the power cord and turn OFF the cordless handset. Reconnect the power cord and turn ON the cordless handset.

11.3.1 Initial settings

Problem	Cause & Solution
I cannot hear a dial tone.	L If you used a splitter/coupler to connect the unit, remove the splitter/coupler
	and connect the unit to the wall jack directly. If the unit operates properly,
	check the splitter/coupler.
	L Disconnect the unit from the telephone line and connect a known working
	telephone. If the working telephone operates properly, contact our service
	personnel to have the unit repaired. If the working telephone does not
	operate properly, contact your telephone company.
	L The power cord or telephone line cord is not connected. Check the
	connections.
	L If you have connected the fax machine through a computer modem,
	connect the fax machine directly to a telephone line jack.

The unit does not work.	L Check the connections (page 14).
	L Make sure that the cordless handset’s battery is installed correctly (page
	13) and fully charge it (page 15).

The unit does not ring.	L The ringer volume is turned OFF. Adjust it (page 16).

I cannot make calls.	L You dialled a call restricted number. Remove the number from the call
	restricted list (page 54).
	L The dialling mode setting may be wrong. Change the setting (feature #13 on
	page 46).

11.3.2 General

Problem	Cause & Solution
The unit displays “PAPER	L You forced the recording paper into the paper tray too strongly. Remove all
JAMMED” even though paper	of the installed paper, and re-install it gently.
is installed.
The unit displays “CHECK	L The paper is inserted halfway. Insert it correctly (page 71) and press {SET}
PAPER” even though paper is	to clear the message.
inserted.
The other party complains	L FAX ONLY mode is set. Tell the other party the number is only used for
they only hear a fax tone and	faxes.
cannot talk.	L Change the receiving mode to TEL mode (page 33), TEL/FAX mode (page
	34) or TAM/FAX mode (page 35).

{REDIAL} or {PAUSE} on the	L If this button is pressed during dialling, a pause will be inserted. If pressed
base unit does not function	immediately after a dial tone is obtained, the last number dialled will be
properly.	redialled.

The receiving mode does not	L The Distinctive Ring is set (feature #31 on page 37).
function properly.

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Panasonic KX-FC228HK When a function does not work, check here, Initial settings, General, Help, “You must, first

Contents

Model No. KX-FC228HK Compact Plain Paper Fax with DECTCharge the battery for about 7 hours before initial use Operating InstructionsAttach your sales receipt here Things you should keep a record ofImportant safety instructions Important InformationSAVE THESE INSTRUCTIONS Environment For Best PerformanceImportant Information Location and noise2. Preparation 1. Introduction and Installation8. Programmable Features Table of Contents13.General Information 12.Maintenance10.Useful Information 11.Help1.2.1 Available accessories 1.1 Included accessories1.2 Accessory information 1. Introduction and InstallationH IJK 1.3 Button descriptions of the base unit1. Introduction and Installation A BCDE F GA G B CH D EI FJ 1.4 Button descriptions of the cordless handset1.5 Display descriptions of the cordless handset 1. Introduction and Installation1. Introduction and Installation 1.6 Overview1.6.1 Base unit 1.6.2 Cordless handset1. Introduction and Installation 1.7 Ink film1. Introduction and Installation 1.8 Paper tray1.9 Paper support 1 turn TightL When replacing batteries, we recommend using 1.11 Battery installation / replacement1.10 Recording paper 1. Introduction and Installation2.1 Connections 2. Preparation2.1.1 Base unit 2.2 Battery charge 2.3 Turning the cordless handset power ON/OFF2. Preparation 2.4 Adjusting cordless handset volume 2.5 Adjusting base unit volume2. Preparation 2. Preparation 2.6 Date and time2.6.1 With the cordless handset 2.6.2 With the base unitLOGO= #ABC 2.7 Your logo2.8 Your fax number 2. Preparation3.1.2 With the base unit 3. Telephone3.2.1 With the cordless handset 3.3.2 Making a phone call using the phonebook3.2 Answering phone calls 3.3 Cordless handset phonebook3.3.4 Erasing a stored item 3.4 Chain dial Cordless handset only3.5 Base unit phonebook 3.3.3 Editing a stored item3.5.5 Erasing all items 3.6.2 Making a call using a one touch dial key3.6 One touch dial Base unit only 3.5.4 Erasing a stored item3.8.1 With the cordless handset 3.7 Caller ID service3.8 Viewing and calling back 3.7.1 How Caller ID is displayed3.11 Storing caller information into the phonebook 3.8.3 Symbols and operations for caller information3.10 Erasing caller information 3.9 Editing a caller’s telephone number before calling back3.15 Changing SMS message centre numbers 3.12 Voice mail service3.13 Using SMS Short Message Service 3.14 Turning SMS on/off3.16.3 Writing and sending a new message to an e-mail address 3.16 Sending a message3.16.1 Writing and sending a new message 3.16.2 Writing and sending a new message to a fax3.17.1 Reading a received message 3.18 Guide to SMS settings3.17 Receiving a message 3.16.6 Erasing saved messages4 “On” 3.18.2 Storing the PBX line access number for PBX users only2 “Settings” 3 “PBX Access No.” 3. Telephone4.1 Sending a fax manually 4. Fax2. “Fax Start” 4 Using the phonebook 1. PHONEBOOK 4.3 Sending a fax using the phonebook and one touch dial4.2 Document requirements Document weight4.4.3 Erasing a stored item from the broadcast memory 4.4 Broadcast transmission4.4.1 Programming items into the broadcast memory 4.4.2 Adding a new item into the broadcast memory4.5.4 Use as a telephone and/or fax TEL/FAX mode 4.5.1 Use as a telephone answering machine and/or fax TAM/FAX mode4.5.2 Use only as a fax FAX ONLY mode 4.5.3 Use mostly as a telephone TEL mode1. j/OK i“Answer System” 2. “Answer Off” i iih 4.6.1 Activating TEL mode4.6 Receiving a fax manually - Auto answer OFF 4. Fax4.6.2 Activating TEL/FAX mode 4. Fax1. j/OK i“Answer System” 2. “Answer Off” i iih 4. Fax 4.7.2 Activating FAX ONLY mode4.7.1 Activating TAM/FAX mode Telephone Answering Machine/Fax mode 4.7 Receiving a fax automatically Auto answer ON1. j/OK i“Answer System” 2. “Answer On” i iih 4.8 Receive polling retrieving a fax placed on another fax machine4.9.2 Storing undesired callers 4. Fax5. Duplex Ring 5.1 Using with the ring detection feature“100%” 6.1.1 More copying features6.1 Making a copy 6. CopyCollated pages 6. Copy5. Press A or B repeatedly to display “COLLATE ON”. iSTART Example Making 2 copies of a 4-page original document7.1 Recording your greeting message 7. Answering Machine7.1.1 Erasing your recorded greeting message 7.2.1 To play back messages 7.2.2 Useful features during playback7.2 Listening to recorded messages 7.3 Leaving a message for others or yourself7.4.2 Listening to recorded messages 7.4 Using the answering machine with the cordless handset7.4.4 Direct command operation 7.4.1 Recording your greeting message7.5.1 Summary of remote operation 7.5.2 Remote operation using remote commands7.5 Operating from a remote location 7.4.5 Programming for answering machineRecording a marker message Remote commandTo turn ON the auto answer setting 7. Answering Machine1 “1” 8. Programmable Features8.1.1 Basic features 8.1 Base unit programming1 “RINGTONE 1” default 8.1.2 Advanced features8. Programmable Features 3 “3 MINUTES” default1 “ON” 8. Programmable Featureshours offered by your telephone company. This feature can be set This feature is helpful when you want to remove the document for4 “100%” 8. Programmable Features1 “72%” 2 “86%”2 “ALL ITEMS” 8. Programmable Features0 “OFF” 1. MENU i#493 “600msec.” 8. Programmable Features1 “900msec.” 2 “700msec.”8. Programmable Features 1 “YES”MENU i#80 “Time Settings” 8.2.1 Cordless handset features8.2 Cordless handset programming 8. Programmable Features“Other Options” 8. Programmable Features“Call Options” “Call Restrict”8. Programmable Features 8.2.2 Time settings8.2.3 Display setup 8.2.4 Call options9.2 Registering a cordless handset to a base unit 9.2.1 Cancelling a cordless handset9.1 Operating additional units 9.3 Intercom9. Multi-unit Operation 9.4.2 To a cordless handset using the base unit9.4 Transferring a call/conference 9.5 Copying phonebook items2. “Copy All” 9.5.2 To the cordless handset using the base unit9. Multi-unit Operation 2. “Copy”10.1.1 Character entry modes 10.1.2 Characters available in each character entry mode10.1 Character entry 10. Useful Information2 3 4 5 10.1.3 When writing SMS messages10. Useful Information 0 1 2 3 4 5 6 7 811. Help 11.1 Error messages - Reports11. Help 11.2 Error messages - Display11.2.1 Base unit “CALL SERVICE”“RECORDING ERROR” 11.2.2 Cordless handset“MODEM ERROR” “POLLING ERROR”11. Help 11.3 When a function does not work, check here11.3.1 Initial settings 11.3.2 General11. Help 11.3.3 Cordless handset11. Help 11. Help 11.3.4 Fax - sending11.3.5 Fax - receiving “CONNECTING.....”, but11. Help 11.3.6 Copying11.3.7 Answering machine 11.3.8 SMS11. Help unrecognized 11.3.9 If a power failure occurs11. Help “This message contains1 turn Tight 12. Maintenance12.1.1 When the recording paper has jammed in the unit 12.1 Recording paper jamsCHECK PAPER 12.1.2 When the recording paper was not fed into the unit properly12.2 Document jams 12. Maintenance12. Maintenance 12.3 Document feeder/recording paper feeder/scanner glass cleaning12. Maintenance 12.4 Thermal head cleaning13.2.1 Base unit 13.2 Specifications13.1 Reference lists and reports Base unit only 13. General Information13. General Information 13.2.2 Cordless handset14. Index 14.1 IndexTAM/FAX I Ink film Intercom J Jams Document Recording paper 14. IndexPage Page PFQX2656ZA CM0806CK0