Manuals / Panasonic / Computer Equipment / Fax Machine

Panasonic KX-FC228HK Fax - sending, Fax - receiving, Help, “CONNECTING.....”, but

Models: KX-FC228HK

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11.3.4 Fax – sending

11. Help

11.3.4 Fax – sending

Problem	Cause & Solution
I cannot send documents.	L The other party’s fax machine is busy or has run out of recording paper. Try
	again.
	L The other party’s machine is not a fax machine. Check with the other party.
	L The other party’s fax machine failed to answer the fax automatically. Send
	the fax manually (page 29).
	L The memory is full of received documents and the quick scan (feature #34
	on page 47) is ON. Turn this feature OFF, and send the fax again.

I cannot send a fax overseas.	L Use the overseas transmission mode (feature #23 on page 46).
	L Add two pauses at the end of the telephone number or dial manually.

The other party complains	L If your line has special telephone services such as call waiting, the service
that letters on their received	may have been activated during fax transmission. Connect the unit to a line
document are distorted or not	that does not have these services.
clear.	L Another telephone on the same line is off the hook. Hang up the telephone
	and try again.
	L Try copying the document with this unit. If the copied image is clear, there
	may be something wrong with the other party’s machine.
	L Adjust the scan contrast using feature #58 (page 49).

The other party complains	L The scanner glass or rollers are dirty with correction fluid, etc. Clean them
that black lines, white lines or	(page 72). Please do not insert a document before correction fluid has dried
smudges appear on their	completely.
received document.

Documents frequently	L Clean the document feeder rollers, recording paper feeder and rubber flap
misfeed.	(page 72).

11.3.5 Fax – receiving

Problem	Cause & Solution
I cannot receive documents.	L The ink film is empty. Replace the ink film with a new one (page 11).

I cannot receive documents	L The receiving mode is set to TEL mode.
automatically.	Change the receiving mode:
	– TAM/FAX mode (page 35), FAX ONLY mode (page 35) or TEL/FAX
	mode (page 34).
	L The time taken to answer the call is too long. Decrease the number of rings
	(page 43, feature #06 on page 45, or #78 on page 50).
	L The greeting message is too long. Record a shorter message (page 40).
	L Make sure that the Distinctive Ring of feature #31 is set properly (page 37).
	If you do not subscribe to the Distinctive Ring service offered by your local
	telephone company, this feature should be OFF.

The display shows	L The receiving mode is set to FAX ONLY mode and the incoming call is not
“CONNECTING.....”, but	a fax. Change the receiving mode:
faxes are not received.	– TAM/FAX mode (page 35), TEL mode (page 33) or TEL/FAX mode
	(page 34).

A blank sheet is ejected.	L If a blank sheet is ejected after the received document is printed out, the
	size of the document sent by the other party is as large as, or larger than,
	the recording paper, and the receiving reduction rate is not programmed
	correctly. Program the proper rate in feature #36 (page 48).
	L The other party placed the document in their fax machine facing the wrong
	way. Check with the other party.

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Panasonic KX-FC228HK operating instructions Fax - sending, Fax - receiving, Help, “CONNECTING.....”, but

Contents

Operating Instructions Compact Plain Paper Fax with DECTCharge the battery for about 7 hours before initial use Model No. KX-FC228HKThings you should keep a record of Attach your sales receipt hereImportant safety instructions Important InformationSAVE THESE INSTRUCTIONS Location and noise For Best PerformanceImportant Information EnvironmentTable of Contents 1. Introduction and Installation8. Programmable Features 2. Preparation11.Help 12.Maintenance10.Useful Information 13.General Information1. Introduction and Installation 1.1 Included accessories1.2 Accessory information 1.2.1 Available accessoriesA BCDE F G 1.3 Button descriptions of the base unit1. Introduction and Installation H IJK1. Introduction and Installation 1.4 Button descriptions of the cordless handset1.5 Display descriptions of the cordless handset A G B CH D EI FJ1.6.2 Cordless handset 1.6 Overview1.6.1 Base unit 1. Introduction and Installation1.7 Ink film 1. Introduction and Installation1 turn Tight 1.8 Paper tray1.9 Paper support 1. Introduction and Installation1. Introduction and Installation 1.11 Battery installation / replacement1.10 Recording paper L When replacing batteries, we recommend using2.1 Connections 2. Preparation2.1.1 Base unit 2.2 Battery charge 2.3 Turning the cordless handset power ON/OFF2. Preparation 2.4 Adjusting cordless handset volume 2.5 Adjusting base unit volume2. Preparation 2.6.2 With the base unit 2.6 Date and time2.6.1 With the cordless handset 2. Preparation2. Preparation 2.7 Your logo2.8 Your fax number LOGO= #ABC3. Telephone 3.1.2 With the base unit3.3 Cordless handset phonebook 3.3.2 Making a phone call using the phonebook3.2 Answering phone calls 3.2.1 With the cordless handset3.3.3 Editing a stored item 3.4 Chain dial Cordless handset only3.5 Base unit phonebook 3.3.4 Erasing a stored item3.5.4 Erasing a stored item 3.6.2 Making a call using a one touch dial key3.6 One touch dial Base unit only 3.5.5 Erasing all items3.7.1 How Caller ID is displayed 3.7 Caller ID service3.8 Viewing and calling back 3.8.1 With the cordless handset3.9 Editing a caller’s telephone number before calling back 3.8.3 Symbols and operations for caller information3.10 Erasing caller information 3.11 Storing caller information into the phonebook3.14 Turning SMS on/off 3.12 Voice mail service3.13 Using SMS Short Message Service 3.15 Changing SMS message centre numbers3.16.2 Writing and sending a new message to a fax 3.16 Sending a message3.16.1 Writing and sending a new message 3.16.3 Writing and sending a new message to an e-mail address3.16.6 Erasing saved messages 3.18 Guide to SMS settings3.17 Receiving a message 3.17.1 Reading a received message3. Telephone 3.18.2 Storing the PBX line access number for PBX users only2 “Settings” 3 “PBX Access No.” 4 “On”4.1 Sending a fax manually 4. Fax2. “Fax Start” Document weight 4.3 Sending a fax using the phonebook and one touch dial4.2 Document requirements 4 Using the phonebook 1. PHONEBOOK4.4.2 Adding a new item into the broadcast memory 4.4 Broadcast transmission4.4.1 Programming items into the broadcast memory 4.4.3 Erasing a stored item from the broadcast memory4.5.3 Use mostly as a telephone TEL mode 4.5.1 Use as a telephone answering machine and/or fax TAM/FAX mode4.5.2 Use only as a fax FAX ONLY mode 4.5.4 Use as a telephone and/or fax TEL/FAX mode4. Fax 4.6.1 Activating TEL mode4.6 Receiving a fax manually - Auto answer OFF 1. j/OK i“Answer System” 2. “Answer Off” i iih4.6.2 Activating TEL/FAX mode 4. Fax1. j/OK i“Answer System” 2. “Answer Off” i iih 4.7 Receiving a fax automatically Auto answer ON 4.7.2 Activating FAX ONLY mode4.7.1 Activating TAM/FAX mode Telephone Answering Machine/Fax mode 4. Fax4. Fax 4.8 Receive polling retrieving a fax placed on another fax machine4.9.2 Storing undesired callers 1. j/OK i“Answer System” 2. “Answer On” i iih5.1 Using with the ring detection feature 5. Duplex Ring6. Copy 6.1.1 More copying features6.1 Making a copy “100%”Example Making 2 copies of a 4-page original document 6. Copy5. Press A or B repeatedly to display “COLLATE ON”. iSTART Collated pages7.1 Recording your greeting message 7. Answering Machine7.1.1 Erasing your recorded greeting message 7.3 Leaving a message for others or yourself 7.2.2 Useful features during playback7.2 Listening to recorded messages 7.2.1 To play back messages7.4.1 Recording your greeting message 7.4 Using the answering machine with the cordless handset7.4.4 Direct command operation 7.4.2 Listening to recorded messages7.4.5 Programming for answering machine 7.5.2 Remote operation using remote commands7.5 Operating from a remote location 7.5.1 Summary of remote operation7. Answering Machine Remote commandTo turn ON the auto answer setting Recording a marker message8.1 Base unit programming 8. Programmable Features8.1.1 Basic features 1 “1”3 “3 MINUTES” default 8.1.2 Advanced features8. Programmable Features 1 “RINGTONE 1” defaultThis feature is helpful when you want to remove the document for 8. Programmable Featureshours offered by your telephone company. This feature can be set 1 “ON”2 “86%” 8. Programmable Features1 “72%” 4 “100%”1. MENU i#49 8. Programmable Features0 “OFF” 2 “ALL ITEMS”2 “700msec.” 8. Programmable Features1 “900msec.” 3 “600msec.”8. Programmable Features 1 “YES”MENU i#80 8. Programmable Features 8.2.1 Cordless handset features8.2 Cordless handset programming “Time Settings”“Call Restrict” 8. Programmable Features“Call Options” “Other Options”8.2.4 Call options 8.2.2 Time settings8.2.3 Display setup 8. Programmable Features9.3 Intercom 9.2.1 Cancelling a cordless handset9.1 Operating additional units 9.2 Registering a cordless handset to a base unit9.5 Copying phonebook items 9.4.2 To a cordless handset using the base unit9.4 Transferring a call/conference 9. Multi-unit Operation2. “Copy” 9.5.2 To the cordless handset using the base unit9. Multi-unit Operation 2. “Copy All”10. Useful Information 10.1.2 Characters available in each character entry mode10.1 Character entry 10.1.1 Character entry modes0 1 2 3 4 5 6 7 8 10.1.3 When writing SMS messages10. Useful Information 2 3 4 511.1 Error messages - Reports 11. Help“CALL SERVICE” 11.2 Error messages - Display11.2.1 Base unit 11. Help“POLLING ERROR” 11.2.2 Cordless handset“MODEM ERROR” “RECORDING ERROR”11.3.2 General 11.3 When a function does not work, check here11.3.1 Initial settings 11. Help11.3.3 Cordless handset 11. Help11. Help “CONNECTING.....”, but 11.3.4 Fax - sending11.3.5 Fax - receiving 11. Help11.3.6 Copying 11. Help11.3.7 Answering machine 11.3.8 SMS11. Help “This message contains 11.3.9 If a power failure occurs11. Help unrecognized12.1 Recording paper jams 12. Maintenance12.1.1 When the recording paper has jammed in the unit 1 turn Tight12. Maintenance 12.1.2 When the recording paper was not fed into the unit properly12.2 Document jams CHECK PAPER12.3 Document feeder/recording paper feeder/scanner glass cleaning 12. Maintenance12.4 Thermal head cleaning 12. Maintenance13. General Information 13.2 Specifications13.1 Reference lists and reports Base unit only 13.2.1 Base unit13.2.2 Cordless handset 13. General Information14.1 Index 14. Index14. Index TAM/FAX I Ink film Intercom J Jams Document Recording paperPage Page PFQX2656ZA CM0806CK0