Panasonic KX-FC228HK operating instructions Copying, Help

11. Help

Problem	Cause & Solution
The printing quality is poor.	Please do not reuse the ink film!
	Please use genuine Panasonic replacement film. Refer to page 7 for further
	details.
	L The thermal head is dirty. Clean it (page 73).
	L If documents can be copied properly, the unit is working normally. The other
	party may have sent a faint document or there may be something wrong
	with the other party’s machine. Ask them to send a clearer copy of the
	document or to check their fax machine.
	L Some paper has instructions recommending which side to print on. Try
	turning the recording paper over.
	L You may have used paper with cotton and/or fibre content that is over 20%,
	such as letterhead or resume paper.
Recording paper frequently	L Clean the document feeder rollers, recording paper feeder and rubber flap
misfeeds.	(page 72).
Letters on the received	L If your line has special telephone services such as call waiting, the service
document are distorted.	may have been activated during fax reception. Connect the unit to a line that
	does not have these services.
I cannot receive documents	L The memory is full of received documents due to a lack of recording paper,
using the cordless handset.	a lack of ink film or a recording paper jam. Install paper (page 13), install ink
	film (page 11) or remove the jammed paper (page 70).
When an extension telephone	L You must set remote fax activation to ON (feature #41 on page 48)
is connected, I cannot receive	beforehand.
documents by pressing	L You may have changed the remote fax activation code from
{*}{*}{*}{9}.	{*}{*}{*}{9} (default setting). Verify the remote fax activation code
	(feature #41 on page 48).
	L The memory is full of received documents due to a lack of recording paper,
	a lack of ink film or a recording paper jam. Install paper (page 13), install ink
	film (page 11) or remove the jammed paper (page 70).
The other party complains	L The receiving mode is set to TEL mode. Receive the document manually
that they cannot send a	(page 33) or change the receiving mode to TAM/FAX mode (page 35), FAX
document.	ONLY mode (page 35) or TEL/FAX mode (page 34).
	L The memory is full of received documents due to a lack of recording paper,
	a lack of ink film or a recording paper jam. Install paper (page 13), install ink
	film (page 11) or remove the jammed paper (page 70).
I cannot select the desired	L If you want to set TAM/FAX or FAX ONLY mode:
receiving mode.	– select the desired mode using feature #77 (page 50), and press {AUTO
	ANSWER} repeatedly until the desired mode is displayed.
	L If you want to set TEL mode or TEL/FAX mode:
	– select the desired mode using feature #73 (page 50), and press {AUTO
	ANSWER} repeatedly until the desired mode is displayed.
	L The Distinctive Ring of feature #31 is activated (page 37).

11.3.6 Copying

Problem	Cause & Solution
The unit will not make a copy.	L The ink film is empty. Replace the ink film with a new one (page 11).
	L You cannot make a copy during programming.
	L You cannot make a copy during a telephone conversation.
A black line, white line or	L The scanner glass or rollers are dirty with correction fluid, etc. Clean them
smudge appears on the	(page 72). Please do not insert a document before correction fluid has dried
copied document.	completely.

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