Caller ID service, Viewing and calling back

3. Telephone

3.7 Caller ID service

This unit is compatible with the Caller ID service offered by your local telephone company. To use this unit’s Caller ID features, you must subscribe to a Caller ID service.

Important:

LThis unit will only display the caller’s telephone number and name.

LThis unit will not support future additional

telephone services.

LThis unit cannot support services based on the

“DTMF based subscriber line protocol”.

LDepending on the service of the local telephone company, the date/time of the call or the caller’s name may not be displayed.

Make sure the following ring count is set to 2 or more rings beforehand.

–FAX ring count (feature #06 on page 45)

–TEL/FAX ring count (feature #78 on page 50)

LThe name display service may not be available in some areas. For further information, please contact your telephone company.

3.7.1 How Caller ID is displayed

The calling party’s name or telephone number will be displayed after the 1st ring. You have the option of whether or not to answer the call.

The unit will automatically store caller information (name, telephone number, date and time of the call) from the 50 most recent callers.

It is possible to view caller information one at a time on the display (page 23) or print the entire Caller ID list (page 74).

LWhen caller information is received and it matches a telephone number stored in the unit’s phonebook,

the stored name will be displayed and logged.

LIf the unit is connected to a PBX (Private Branch Exchange) system, caller information may not be received properly. Consult your PBX supplier.

LIf the unit cannot receive caller information, the following will be displayed:

“OUT OF AREA”: The caller dialled from an area which does not provide Caller ID service. “PRIVATE CALLER”: The caller requested not to send caller information.

“LONG DISTANCE”: The caller made a long distance call.

Missed calls

If a call is not answered, the unit treats the call as a missed call. The number of missed calls is shown on the display. This lets you know if you should view the caller list to see who called while you were out.

To confirm caller information by printing the Caller ID list (Base unit only)

–To print manually, see page 74.

–To print automatically after every 50 new calls, activate feature #26 (page 47).

Call Waiting Caller ID

This is a service of your service provider/telephone company and will only operate if you have subscribed to this service. When you hear a call waiting tone during a conversation, the display will show the second caller’s information. You can answer the second call, keeping the first call on hold. Consult your service provider/telephone company for details of this service.

Note:

LThe second caller’s information will not be displayed when:

–the first call is placed on hold,

–the answering machine is recording an incoming message,

–an extension telephone on the same line is in use, or

–you are sending or receiving a fax document.

3.8 Viewing and calling back

Important:

LIf the area code of the received telephone number is the same as yours, the area code may need to be deleted before calling back. This may only apply to some areas. To edit the number, see page 24.