11. Help
Problem | Cause & Solution | ||
The copied image is | L Adjust the width of the document guides to fit the actual size of the | ||
distorted. | document. | ||
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The printing quality is poor. | Please do not reuse the ink film! | ||
| Original | Please use genuine Panasonic replacement film. Refer to page 7 for further | |
| details. | ||
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| L The thermal head is dirty. Clean it (page 73). |
| ABC |
| L Some paper has instructions recommending which side to print on. Try |
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| turning the recording paper over. |
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| Copy | L You may have used paper with a cotton and/or fibre content that is over | |
| 20%, such as letterhead or resume paper. | ||
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Documents or recording paper frequently misfeed.
LClean the document feeder rollers, recording paper feeder and rubber flap (page 72).
11.3.7 Answering machine
Problem | Cause & Solution |
I cannot listen to messages | L Activate the remote operation feature by setting the remote operation ID |
from a remote location. | beforehand (page 43, feature #11 on page 46). Press the remote operation |
| ID correctly and firmly. |
| L The unit is not in TAM/FAX mode. Change to TAM/FAX mode (page 44). |
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The other party complains | L The recording time is set to “GREETING ONLY”. Select “1 MINUTE” or “3 |
that they cannot leave a voice | MINUTES” (page 43, feature #10 on page 46). |
message. | L The memory is full. Erase unnecessary messages (page 41, 42). |
| L Make sure there is no other answering machine connected on the same |
| line. |
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I cannot operate the | L Someone is operating the answering machine. |
answering machine with the | L You are too far from the base unit. Move closer to the base unit. |
cordless handset. |
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The message indicator | L This is normal. New messages have been recorded. Listen to the new |
flashes slowly. | messages (page 41, 42) or turn the message alert OFF (page 52). |
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Caller ID information does not | L The caller information will not be displayed if a message is recorded by |
display during message | using {MEMO} (page 41). |
playback. |
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11.3.8 SMS
Problem | Cause & Solution |
I cannot send or receive SMS | L You have not subscribed to the appropriate service. Consult your service |
messages. | provider. |
| L The SMS message centre number(s) are not stored or are incorrect. Store |
| the correct numbers (page 25). |
| L Message transmission was interrupted. Wait until the message has been |
| sent before using other telephone functions. |
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The SMS message centre | L Someone tried to send you a message while SMS is turned OFF. |
number is logged in the caller |
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list and the message is not |
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received. |
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