TROUBLESHOOTING
Phenomenon | Cause | What to do |
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Power is not turned on. | Power cord not properly connected | Connect the power cord to AC outlet. |
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Error message "HDD ERROR" is dis- | No disk available | Refer to HDD MAINTENANCE in |
played on the monitor. |
| Appendix to confirm the HDD status. |
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| Consult your dealer when a malfunction |
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| is found. |
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Error message "CH n LOSS | Disconnection of camera, camera | Connect the respective camera, cable, |
displayed on the monitor. | cable, or VIDEO IN BNC. | or connector properly. |
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Error message "THERMAL ERROR" is | Ventilation blocked, or failure of cooling | Remove obstacles, or consult your |
displayed on the monitor. | fan | dealer for servicing. |
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Administrator password cannot be |
| Reset the recorder to the factory |
recalled. |
| defaults (page 24) and enter a new |
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| password. |
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DISK MENU appears when turning on | HDD status may have changed, or a | Check the HDD status referring to HDD |
the power. | malfunction may have occurred. | MAINTENANCE. Consult your dealer |
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| when a malfunction is confirmed. |
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Camera picture is not displayed on the | Lens cap not removed from the cam- | Detach the lens cap, turn on the |
monitor. | era, some device is not turned on, or | device, or adjust the monitor. |
| brightness and contrast of the monitor |
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| are improperly adjusted. |
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QUAD ONLY may be set for MULTI | Set it to ALL. | |
| SELECT MODE. |
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Setup menus supplied from the Matrix | The |
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Switcher are not recorded. | interlace video. |
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When accessing via the network: |
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Remote operations are not accepted | Front panel buttons on the recorder are | Wait until the preceding accesses end. |
while BUSY indicator is lit. | being operated, or more than four PCs |
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| access the recorder. |
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Slow image refreshment and/or slow | Network is busy. | Wait until the preceding accesses end. |
response to operations |
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Intermittent sound reproduction | Network is busy. |
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No click sound desired. | Default setting is ON. | Change the setting as follows: Control |
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| Panel → Sound Multimedia → Sound |
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| Tab → Explorer → OFF |
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Cannot search alarm image in the list | Specified date may be later. | Enter a date that is a little older than the |
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| one you wish to search. |
| DISK END MODE is set to CONTINUE. | Old image data are overwritten and |
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| cannot be searched. |
| Over 9 999 of alarm events arose. | Old records were discarded. |
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