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Philips KX-TEA308 1.2.7 Accessing Another Party Directly from Outside (Direct Inward System Access [DISA])

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1.2 Making Calls

User Manual 41

1.2.7 Accessing Another Party Directly from Outside (Direct Inward System Access [DISA])

To call an extension

When an outside caller dials a specified telephone

number of the PBX, a prerecorded Direct Inward

System Access (DISA) outgoing message (OGM)

can greet the caller and give information about how

to access an extension. The operator does not

need to be involved. If there is no recorded

message, the caller will hear a short beep instead

of the DISA OGM.

The caller may also be able to access system

features or call an outside party by using the

caller's password (DISA security code), depending

on the security mode. Ask your manager about the

mode assigned to your PBX.

Call

Outside party

DISA OGM

Supported destinations

DialDISA

phone number.

DISA

phone no.

From an Outside Telephone

In No Security Mode/Trunk Security Mode

Off-hook.

DialDISA

phone number.

DISA

phone no.

In All Security Mode

Off-hook.

Enter

.

Enter

DISA security code

(4

–

10 digits).

Dialdesired

extension number.

desired

extension no.

Dialdesired

extension number.

desired

extension no.

R.B.Tone &

DISA OGM

(or one short beep)

R.B.Tone

R.B.Tone &

DISA OGM

(or one short beep)

One short beep

You can dial the preprogrammed

AA number instead.

DISA security code

R.B.Tone

You can dial the preprogrammed

AA number instead.

Contents

Main 2 User Manual Feature Highlights 1.5.5 Using Voice Messaging (Built-in Voice Message [BV]) 1.8.3 If a Voice Processing System is Connected Built-in Voice Message Voice Mail Integration !! ConditionsHints !! Important Information WARNING SAVE THESE INSTRUCTIONS http://www.doc.panasonic.de Attention C 1. 2. 3. For Future Reference Table of Contents 2 Operator/Manager Operation ........................................................... ..113 3 Customising Your Phone & PBX .......................................................127 Page Page 1.1 Before Operating a Telephone 1.1.1 Before Operating a Telephone What Kind of Telephone Can Be Used? Feature Numbers Tone Using a Navigator Key/Volume Key (depending on the type of your PT) (Level decreases) Examples Restrictions Icon Descriptions Page When You Use a Panasonic Proprietary Telephone Fixed Buttons Customised Buttons Page How to Follow the Steps An example system operation procedure is shown below. Calling Other Extensions 1.1 Before Operating a Telephone Connection Example This diagram shows devices that can be connected. Telephone Company 1.2 Making Calls 1.2.1 Basic Calling Calling Other Extensions To call another extension (Intercom Call) To call the operator (Operator Call) Calling an Outside Party To select an idle outside (CO) line automatically (Automatic Line Access) PT/SLT To select a specified outside (CO) line To select an idle unassigned outside (CO) line PT/SLT PT Page Using an Account Code (Account Code Entry) 1.2.2 Easy Dialling Using a One-touch Button (One-touch Dialling) Using Numbers Stored at Your Extension (Personal Speed Dialling) To store a phone number To confirm Using Numbers Stored in the PBX (System Speed Dialling) Dialling a Preset Number by Going Off-hook (Hot Line) To store a phone number 0 1 0 2 7 Using a Preprogrammed Number (Quick Dialling) SLT 1.2.3 Redialling Redialling the Last Outside Number You Dialled (Last Number Redial) To dial automatically (Automatic Redial) 8 0 Saving an Outside Phone Number for Redialling (Saved Number Redial) To save During a conversation or while hearing a busy tone To dial automatically (Automatic Redial) 1.2.4 When the Dialled Party is Busy or There is No Answer Reserving a Busy Line (Automatic Callback Busy [Camp-on]) To answer a callback ring set for a busy extension To set for both an outside (CO) line call and an intercom call While hearing a busy tone Sending a Call Waiting Tone to a Busy Extension (Busy Station Signalling [BSS]) While hearing a callback ring While hearing a busy tone after dialling an extension number Leaving a Message Waiting Indication To leave a message waiting indication To leave/cancel a message waiting indication PT When the called extension is busy or does not answer PT/SLT To cancel a message waiting indication using the MESSAGE button Calling Back a Caller Who Left an Indication To check a received message and call back To cancel all message waiting indications left at your extension PT desired To cancel all message waiting indications left at another extension To lock/unlock message waiting indications lock code lock code lock code Joining an Existing Call (Executive Busy Override) To join an outside (CO) line call To join an intercom call To disconnect one party and talk with another when one of the parties is an outside party To leave the conference call Calling an Extension That Is Refusing Calls (DND Override) PT/SLT While hearing a busy tone Page 1.2.5 Switching the Calling Method (Alternate CallingRing/ Voice) To switch the calling method Ring Ring Hello OR After dialling an extension number 1.2.6 Using Your Calling Privileges at Another Extension (Walking COS) Rotary single line telephone (SLT) users cannot use this feature. At another extension 1.2.7 Accessing Another Party Directly from Outside (Direct Inward System Access [DISA]) To call an extension From an Outside Telephone In No Security Mode/Trunk Security Mode In All Security Mode From an Outside Telephone a) b) c) d) 1.3 Receiving Calls 1.3.1 Answering Calls When your telephone rings, either the CO/INTERCOM button or the Message/Ringer Lamp flashes. 1.3.2 Answering Hands-free (Hands-free Answerback) 1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup) Answering a Call from Another Telephone (Call Pickup) PT/SLT 4 0 PT/SLT Preventing Other People from Picking Up Your Calls (Call Pickup Deny) 1.4 During a Conversation 1.4.1 Transferring a Call (Call Transfer) To transfer with a one-touch operation (One-touch Transfer) Transferring to an Extension within the PBX Transferring to an Outside Destination Transferring to an Extension within the PBX Transferring to an Outside Destination 1.4.2 Holding a Call Holding To hold (Exclusive Call Hold) To hold (General Call Hold) To retrieve a call (Call Hold Retrieve) At the holding extension (Call Hold Retrieve) To retrieve an intercom call put on hold (General Call Hold) by another extension To retrieve an outside (CO) line call put on hold (General Call Hold) by another extension holding Holding in a System Parking Zone (Call Park) To park a call To retrieve (Call Park Retrieve) 2 5 PT/SLT 1.4.3 Talking to 2 Parties Alternately (Call Splitting) When talking to one party with another party on hold, you can switch b etween the 2 parties. This feature is not available for calls from doorphones or paging announcements. SLT 1.4.4 Answering Call Waiting Answering Call Waiting in the PBX 1. 2. SLT Answering Call Waiting from the Telephone Company PT SLT While hearing a call waiting tone While hearing a call waiting tone 1.4.5 Talking to Multiple Parties (Conference) To disconnect one party and then talk to the other Adding a Third Party During a Conversation (3-party Conference) You can add a third party to your conversation. To establish a 3-party conference call Leaving a Conference Call (Unattended Conference) To leave a 3-party conference call When you are talking with 2 extensions or one extension and one outside party To leave a conference call and establish an unattended conference call Originating a 3-party to 5-party Conference Call (5-party Conference) To return while others are talking When you are talking with 2 outside parties To establish a 5-party conference call desired phone no. To disconnect a 5-party conference call At the original extension 1.4.6 Muting a Microphone (Microphone Mute) Page 1.4.8 Talking to Another Party without Lifting the Handset (Hands-free Operation) To switch from the handset to hands-free mode During a conversation in hands-free mode To switch from hands-free mode to the handset During a conversation using the handset 1.4.9 Changing the Dialling Mode (Pulse to Tone Conversion) 1.5 Before Leaving Your Desk 1.5.1 Forwarding Your Calls (Call Forwarding [FWD]) To set/cancel from another extension outside phone no. outside (CO) line access no. destination your Page 1.5.2 Showing a Message on the Caller's Telephone Display (Absent Message) To cancel 7 5 Page 1.5.3 Preventing Other People from Using Your Telephone (Extension Lock) To lock/unlock 1.5.4 Leaving a Group (Log-in/Log-out) To set Log-in/Log-out 7 3 6 1.5.5 Using Voice Messaging (Built-in Voice Message [BV]) Recording, Playing, or Erasing Personal BV Outgoing Messages To record 2 3 17 To play back To erase 2 37 2 3 07 Forwarding Your Calls to Built-in Voice Message Leaving, Playing, or Erasing Voice Messages To leave a voice message in a user's personal message area To leave a voice message in the common message area desired phone no. From an Outside Telephone/PT/SLT 2 5 17 another To play back all voice messages in a voice message area To erase all voice messages in a voice message area 2 5 27 2 57 To play back and/or erase voice messages from an outside telephone From an Outside Telephone Page 1.6 Making/Answering a Paging Announcement 1.6.1 Paging Paging PT/SLT 3 3 0 Paging and then Transferring a Call 1.6.2 Answering/Denying a Paging Announcement 1.7 Setting the Telephone According to Your Needs 1.7.1 Setting the Alarm (Timed Reminder) Page 1.7.2 Refusing Incoming Calls (Do Not Disturb [DND]) 1.7 Setting the Telephone According to Your Needs 1.7.3 Receiving Call Waiting To set/cancel for intercom/doorphone calls To set/cancel for outside (CO) line calls 3 1 7 3 2 7 1.7.4 Preventing Other People from Joining Your Conversation (Executive Busy Override Deny) 1.7.5 Turning on the Background Music (BGM) 1.7.6 Protecting Your Line against Notification Tones (Data Line Security) 1.7.7 Checking the Time Service Mode 1.7.8 Clearing Features Set at Your Extension (Extension Feature Clear) 9 7 1.7 Setting the Telephone According to Your Needs 1.7.9 Monitoring a Room (Room Monitor) To monitor through a doorphone To monitor 3 57 doorphone no. 3 57 1.8 Using User-supplied Equipment 1.8.1 If a Doorphone/Door Opener is Connected 3 1 doorphone no. To call a doorphone Opening a Door (Door Open) From an enabled extension 5 5 From an extension that is on a call with a doorphone 1.8.2 If a Host PBX is Connected Accessing External Services (External Feature Access [EFA]) Example! To hold the current call and then talk to the new party PT SLT During a conversation with an outside party During a conversation with an outside party 1.8.3 If a Voice Processing System is Connected Forwarding Your Calls to a Voice Processing System (Voice Mail Integration) To listen to messages To transfer a call to a mailbox (APT Integration only) 87 4 Screening Calls (Live Call Screening [LCS]) Before operating To set/cancel the LCS password To set LCS LCS password To cancel LCS Operation Flowchart The operations in the shaded areas can be performed in hands-free mode. Hands-free Mode Private Mode Stop monitoring Answer the call Monitor Monitor No operation Recording a Conversation (2-way Record) To record into your mailbox To record into another mailbox (2-way Transfer) 1.9 Using a Display Proprietary Telephone 1.9.1 Calling with the Incoming Call Log To check the number of logged calls 1.9 Using a Display Proprietary Telephone To view caller information and call back a caller To erase caller information While viewing caller information When the Caller ID IndicationPersonal/Common button is lit To view caller information and play back an associated voice message in a voice message area Display PT While viewing caller information or after playing back the associated voice message Page Page Page Page 2.1 Control Features 2.1.1 Locking Other Extensions (Remote Extension Lock) To lock/unlock 2.1.2 Switching the Time Service Mode (Time Service) Page 2.1 Control Features 2.1.3 Setting an Alarm for Other Extensions (Remote Timed Reminder [Wake-up Call]) To cancel The operator or manager can remotely set or cancel the Timed Reminder feature for any extension. 2 hour/minute Page To erase 7 0 To disregard the newest call/overwrite the oldest call in the common area call log 3 77 2.1.6 Recording, Playing, or Erasing Common BV Outgoing Messages To record To play back 2 27 2 Page 2.1.7 Changing System Settings Using Programming Mode 8 * 2 7 9 X * * * Page Page Page Page 3.1.2 Changing Personal Settings Using Programming Mode Setting Features Clearing Features To return features to default (Personal Programming Data Reset) Page 3.1.3 Customising the Buttons 1234 9/0* [ 123 4567 ] 3.1 Customising Your Phone (Personal Programming) To confirm a button setting To clear a button setting 3.2 Managing Call Logs 3.2.1 Requirements 3.2.2 Printing and Clearing Call Logs 1 5 * 2 * 3.3 Customising Your PBX (System Programming) 3.3.1 Programming Information Icon Descriptions Procedure 3.3.2 System Programming System Speed Dialling Number [001] 1234 9/0* [ 123 4567 ] System Speed Dialling Name [011] DISA Security Code [512] DISA Security Code Digits [530] a) b) c) d) Entering Characters Ann 2 6(5 times) 6(5 times) Page Page 4.1 Troubleshooting 4.1.1 Troubleshooting Page Page 4.2 Feature Number Table 4.2.1 Feature Number Table Page Page Page Page Page Page Page 4.3 Identifying Tones 4.3.1 Identifying Tones While On-hook Ring Tone Patterns Ring Tone Patterns Sent from the Telephone Company (New Zealand only) Doorphone Chime Patterns When Going Off-hook Dial Tones Tone 1 Tone 2 Tone 3 Tone 4 When Making Calls Busy Tones Reorder Tones Ringback Tones While Off-hook When Talking to an Outside Party When Setting the Features or Programming Tone 2 Tone 3 Page Numerics A B C D F G H I J Q R S T U W Y