4.1 Troubleshooting

4.1Troubleshooting

4.1.1Troubleshooting

Problem

 

 

 

 

 

Remedy

 

 

 

 

 

 

 

 

 

 

I cannot make calls using the telephone.

The telephone is locked. 

 

 

 

 

 

 

 

Unlock your telephone. (

 

1.5.3 Preventing

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Other People from Using Your Telephone (Extension

 

Lock), 2.1.1 Locking Other Extensions (Remote

 

Extension Lock))

 

 

 

 

 

 

 

 

 

Some features do not function.

System management may restrict certain features. 

 

 

 

 

 

Consult your manager or dealer.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

I cannot make calls to other extensions

An idle or assigned outside (CO) line is being

using a proprietary telephone (PT).

seized. The line seized when going off-hook was

 

changed in personal settings. (

3.1.2 Changing

 

Personal Settings Using Programming Mode)

 

 

 

 

 

If this setting has been changed, press the

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

INTERCOM button after going off-hook, and then

 

follow the instructions.

 

 

 

 

 

 

 

 

My new telephone does not function

The previous extension's settings have not been

correctly.

cleared. 

 

 

 

 

 

 

 

 

Clear the settings and then programme your

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

desired settings again. (

1.7.8 Clearing Features

 

Set at Your Extension (Extension Feature Clear), 3.1.2

 

Changing Personal Settings Using Programming

 

Mode, 3.1.3 Customising the Buttons)

 

 

 

 

 

 

My PT does not have the button needed

Some models do not have certain feature buttons.

to perform a certain operation.

 

 

 

 

Customise a flexible button to function as the

 

 

 

 

 

 

 

 

 

 

 

 

3.1.3 Customising the Buttons)

 

desired button. (

 

 

 

 

 

Enter the specified feature number instead of

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

pressing the feature button. (

 

1.1.1 Before

 

Operating a Telephone)

 

 

 

 

 

 

 

 

 

 

When I try to make an outside (CO) line

The telephone is locked.

 

 

call, I hear a reorder tone, or the display

 

 

 

 

Unlock your telephone. (

 

1.5.3 Preventing

 

 

 

 

 

 

 

 

 

 

shows "Restricted".

 

 

 

Other People from Using Your Telephone (Extension

 

Lock), 2.1.1 Locking Other Extensions (Remote

 

Extension Lock))

 

 

 

Toll Restriction (TRS) is activated.

Consult your manager or dealer.

An account code is required. ( 1.2.6 Using Your Calling Privileges at Another Extension (Walking COS), Using an Account Code (Account Code Entry) in 1.2.1 Basic Calling)

146 User Manual

Page 146
Image 146
Philips KX-TEA308 user manual Troubleshooting, Toll Restriction TRS is activated.